中新网3月4日电 据国家旅游局网站消息，国家旅游局监督管理司负责人就《国内旅游“一日游”合同(示范文本)》答记者问时表示，旅行社“一日游”产品供给、城市相关服务供给难以满足市场需求，是非法“一日游”有机可乘主要原因之一。

Beijing, March 4 (xinhua) according to the national tourism administration website,, head of the China national tourism administration, supervision and management[Domestic tourism"A day trip"The contract(Demonstrative text)]Said at a regular press briefing,Travel agency"A day trip"Product supply/City services supply is difficult to meet the market demand,It is illegal"A day trip"One of the reasons for blood.

　　以下为答问全文：

The following article for q&a:

　　国家旅游局监督管理司负责人就《国内旅游“一日游”合同(示范文本)》答记者问

, head of the China national tourism administration, supervision and management[Domestic tourism"A day trip"The contract(Demonstrative text)]A reporter asked

　　日前，国家旅游局、国家工商行政管理总局联合发布了《国内旅游“一日游”合同(示范文本)》，国家旅游局监督管理司负责人就有关问题回答了记者的提问。

recently,The national tourism administration/The state administration for industry and commerce jointly issued[Domestic tourism"A day trip"The contract(Demonstrative text)],China national tourism administration, supervision and management, head of the questions from the journalists on the relevant questions.

　　问：为什么制定《国内旅游“一日游”合同(示范文本)》？

q:Why develop[Domestic tourism"A day trip"The contract(Demonstrative text)]?

　　答：合同示范文本具有规范性、权威性、指导性和服务性。制定并推广使用合同示范文本是维护旅游者和旅游企业合法权益的实质措施，也是实现政府“寓管理于服务”的有效方式。近年来，国家旅游局一直将合同管理，特别是制定并推广使用合同示范文本，作为规范旅游市场秩序、提升旅游服务质量和服务旅游者、旅游企业的一项重要工作来抓，《国内旅游“一日游”合同(示范文本)》是完善合同示范文本体系的又一阶段性成果。“一日游”有两个突出特点：一是更受散客欢迎，已成为城市散客旅游、特别是大城市周边旅游的主要方式；二是存在的问题更为集中和突出，“黑社”、“黑车”、“黑导”及购物加点等问题引起了社会和舆论的高度关注。因此，在《团队国内旅游合同(示范文本)》发布之后，国家旅游局和国家工商行政管理总局又研究制定了《国内旅游“一日游”合同(示范文本)》，以维护旅游者利益为主线，以解决存在的主要问题为着力点，结合“一日游”实际情况，针对旅游纠纷易发多发环节，根据有关法律法规，明确划分合同双方责任。

answer:Contract demonstration text is standardization/authority/Guidance and service.Develop and promote the use of contract demonstration text is to maintain the essence of the legitimate rights and interests of tourists and tourism enterprises,Also realize the government"Management in service"An effective way to.In recent years,China national tourism administration, to contract management,Develop and promote the use of contract demonstration text in particular,As the tourism market order/Improving the quality of tourism services and services to tourists/Tourism enterprises is an important work to grasp,[Domestic tourism"A day trip"The contract(Demonstrative text)]Is another perfect contract demonstration text system achievements."A day trip"There are two outstanding characteristics:One is more popular with the customers,Individual tourism has become a city/Especially in big cities around the main way of tourism;2 it is more concentrated and prominent problems,"Black club"/"Black car"/"Black guide"Shopping and add some problems caused the attention of society and public opinion.so,In the[Domestic tourism contract team(Demonstrative text)]After the release,The national tourism administration and the state administration for industry and commerce and research established[Domestic tourism"A day trip"The contract(Demonstrative text)],In the interest of the tourists as the main line,In order to solve the main problems of focus,In combination with"A day trip"The actual situation,For tourism disputes prone,In accordance with the relevant laws and regulations,Clear division of contract liability between the parties.

　　问：“一日游”市场秩序的总体情况如何？

q:"A day trip"The general characteristics of the market order?

　　答：随着旅游业的蓬勃发展，“一日游”是满足旅游者不断增长的旅游消费需求的重要途径，已经成为旅游城市的重要产品和服务。旅游行政管理部门和旅游城市政府对“一日游”市场秩序给予高度关注，不断完善“一日游”旅游产品，规范旅游投诉处理，加强旅游综合执法，提高旅游咨询、公共交通等相关服务水平。总体来讲，全国特别是上海、杭州等重点旅游城市的“一日游”市场秩序整体情况良好，但仍然不同程度地存在较多问题，旅行社和旅游者不签订合同、旅行社擅改行程、增加购物及“黑社”、“黑导”、“黑车”、“黑驾”等仍较为突出和集中。

answer:With the vigorous development of the tourism industry,"A day trip"Is meet the demand of tourists to the tourism consumption growing important way,Tourist city has become important products and services.The tourism administrative department and the city government"A day trip"The market order to give high attention,Continuously improve"A day trip"Tourism products,Tourist complaints handling,Strengthen the tourism comprehensive law enforcement,Improve the tourism consulting/Level of public transportation and related services.In general,The country especially in Shanghai/Key tourist city of hangzhou"A day trip"The whole market order in good condition,But still many problems in different degrees,Travel agents and travelers don't sign the contract/Travel changes the schedule/More shopping and"Black club"/"Black guide"/"Black car"/"The black car"Etc are still outstanding and concentration.

　　问：“一日游”市场秩序存在问题的主要原因有哪些？

q:"A day trip"Market order is what are the main cause of the problem?

　　答：“一日游”市场秩序存在问题的原因复杂多样，主要有三个方面：一是供给与需求之间尚存差距。旅行社“一日游”产品供给、城市相关服务供给等都尚不能满足“一日游”巨大的市场需求，使得非法“一日游”有机可乘。一些不法经营者通过低价诱导、然后增加自费项目、购物点等方式，以假乱真、以次充好，诱导消费、欺骗旅游者，扰乱市场秩序，侵害旅游者利益。二是治理整顿机制尚不完善。提高“一日游”服务质量、规范市场秩序涉及旅游、交通、工商、城管等多个部门，涉及沿线区县甚至乡镇政府，需要旅游城市政府加大综合协调力度，形成治理合力。三是旅游者维权意识尚待提高。“一日游”行程短、价格低，旅游者惰于为简单的旅游活动商讨复杂的合同内容，不签订合同或签订不规范合同的现象比较普遍。

answer:"A day trip"Reason for problems are diverse and complex market order,There are three main aspects:Is a remaining gap between supply and demand.Travel agency"A day trip"Product supply/City services supply cannot meet"A day trip"The huge market demand,Made illegal"A day trip"Blood,.Some unscrupulous operators induced by a low price/Then increase the chargeable/Shopping, etc,The setup/shoddy,Induction of consumption/Deceive tourists,Disrupt the market order,Violations of the interests of tourists.Second, the regulation and mechanism is not perfect.To improve"A day trip"The quality of service/Standardize market order involves travel/The traffic/Industrial and commercial/Urban management, and other departments,Even the villages and towns government involved along the area county,Need tourist city government intensify comprehensive coordination,Form a resultant force.Third is the tourists' rights consciousness is yet to be improved."A day trip"Short trip/The price is low,Tourists want to discuss complicated for simple tourist activity content of the contract,Don't sign a contract or conclude a contract for the nonstandard phenomenon is common.

　　问：《国内旅游“一日游”合同(示范文本)》能够起到什么作用？

q:[Domestic tourism"A day trip"The contract(Demonstrative text)]What to do?

　　答：加强市场监管和公共服务是转变政府职能的内在要求。签订合同是旅游者和旅游经营服务者交易的关键环节。制定和推广使用合同示范文本是监督管理市场秩序的重要手段，也是服务旅游者和旅游企业的有效途径。主要体现在以下几个方面：一是增强旅游者的合同意识，规范旅游者和旅游经营服务者之间的交易行为；二是缓解旅游市场交易信息的不对称，平衡旅游者和旅游经营服务者之间的利益；三是细化相关法律法规的规定，为及时、有效化解旅游纠纷提供指导。

answer:To strengthen market supervision and public service is the inherent requirement of the transformation government function.Sign a contract is a key link in the process of tourists and tourism management server transactions.To develop and promote the use of contract demonstration text is an important means of supervision and management of market order,Is also an effective way to service the tourists and tourism enterprises.Mainly reflects in the following respects:One is to enhance tourist contract consciousness,Specification trading activity between tourists and tourism management server;2 it is to alleviate the asymmetry of tourism market information,Balance of interests between tourists and tourism management server;3 it is to refine the related laws and regulations,For in a timely manner/Effectively resolve the tourism dispute provides guidance.

　　问：《国内旅游“一日游”合同(示范文本)》针对哪些突出问题做出了具体规定？

q:[Domestic tourism"A day trip"The contract(Demonstrative text)]In view of the problems which make specific provisions?

　　答：根据“一日游”的特点，针对“一日游”市场存在的突出问题，《国内旅游“一日游”合同(示范文本)》在法律法规范围内做出了一些不同于《团队国内旅游合同(示范文本)》的特殊规定。例如，针对巧立名目擅改行程、加点购物，示范文本不允许旅行社安排另行付费项目或指定购物场所购物，如果景点本身含购物，旅行社需向消费者明示；针对“黑社”、“黑车”、“黑导”和“黑驾”等违法违规经营，示范文本要求明确旅行社的名称和许可证编号、导游员的姓名和导游证号、运输车辆的车牌号码、驾驶员的姓名，并就使用无合法资质旅游车辆、驾驶员及导游员的情形，做出了严格的违约责任规定。另外，考虑到“一日游”价格低廉且合同目的的实现容易受到影响，为维护旅游者的权益，示范文本就不可抗力、旅行社“甩团”等情形也做出了特殊规定。

answer:According to the"A day trip"The characteristics of the,According to"A day trip"Of problems existing in the market,[Domestic tourism"A day trip"The contract(Demonstrative text)]Within the scope of the laws and regulations made some different from[Domestic tourism contract team(Demonstrative text)]Special provisions of the.Such as the,On various pretexts changes the schedule/Add some shopping,Demonstrative text is not allowed to travel agency to arrange separately pay for projects or designated place shopping shopping,If the containing shopping attractions itself,Travel agencies need to express to consumers;According to"Black club"/"Black car"/"Black guide"and"The black car"And other illegal operations,Demonstrative text requires precise travel agency name and license number/The Courier name and the guide number/Transport vehicle license plate number/The name of the driver,And is used without a formal qualification in tourism vehicles/The driver and tour guide,Make the strict liability for breach of contract provisions.In addition,Take into account the"A day trip"Prices are lower and the purpose of the contract implementation susceptible,To safeguard the rights and interests of tourists,Demonstrative text is force majeure/Travel agency"Rejection group"And also made special provisions.

　　问：旅游和工商行政管理部门如何保证“一日游”合同示范文本的贯彻落实？

q:How to ensure that tourism and industrial and commercial administrative department"A day trip"Implement the contract demonstration text?

　　答：首先，要求各地特别是各重点旅游城市的旅游、工商等部门，依据示范文本，按照本地本市“一日游”服务和监管的需要，制定简明规范的“一日游”合同，并可督促、指导主要经营服务商制定修订具体的服务规范。其次，将“一日游”合同贯彻实施情况作为各级旅游行政管理部门提升旅游服务质量、规范旅游市场秩序的一项重要检查考核内容和标准，通过检查指导和考核评价予以督促。此外，加大宣传力度，让广大游客和公众增强合同意识和依法科学维权意识，也是非常重要的措施。

answer:First of all,Requirements especially around the key tourist city of tourism/Industrial and commercial departments and so on,According to the demonstration text,According to the local city"A day trip"Services and regulatory needs,Make brief specification"A day trip"The contract,And we can urge the/Guide the main business service providers make revised detailed service specifications.The second,Will be"A day trip"Contract implementation situation as tourism administrative departments at all levels improve tourism service quality/Specification of the tourism market order is an important inspection content and assessment criteria,By examining the guidance and evaluation to be urged.In addition,Increase the publicity,Let the general public and tourists to enhance consciousness of contract and in accordance with the law science consciousness,Is also very important measures.