昨日，针对旅游行业，本报联合腾讯大楚网开展的"我们的3·15"金口碑消费满意度问卷调查一经推出，仅一天时间就有34万余人次热切参与和关注。许多受访者在旅游途中遇到诸多不愉快的经历，导致对旅游整体行业满意度不足一成。

    yesterday,In view of the travel industry,This newspaper carried out joint tencent net big chu"Our March 15"Gold consumer satisfaction survey launched by word of mouth,A day alone there are more than 340000 people eager to participate in and attention.Many respondents met many unpleasant experiences in tourism on the way,Lead to less than ten percent for the whole tourism industry satisfaction.

强迫购物最令游客反感 Forced shopping the most repulsive to tourists

　　出门旅游，为的就是放飞心情。岂料在旅途中，导游强迫购物、临时改变行程、降低食宿标准，让游客窝了一肚子火，找旅行社投诉又屡屡碰壁。

Go out to travel,In order to release the mood.Unaware that during the journey,The guide forced shopping/Temporary change schedule/Lower the standards of accommodation,Let the tourists litter goat,Looking for travel service complaints and nationhood.

　　正因为如此，在旅游行业的金口碑消费满意度问卷调查中，选择“非常满意”和“满意”的分别只占0.98%和8.63%。感觉“一般”和“不满意”的，则占到61.82%和28.57%。

Because of this,In the tourism industry gold reputation in consumer satisfaction questionnaire,choose"Very satisfied with"and"Satisfied with the"Only account for 0.98% and 8.63% respectively.feeling"In general"and"Not satisfied with"the,Accounted for 61.82% and 61.82%.

　　调查显示，导致旅游行业整体满意度不高的三大因素中，居首的是“强迫购物”，占20.16%；其次，“打着零团费、负团费的旗号，结果完全不是那回事”，这种情况让18.16%的受访者非常气愤；而旅行社擅自改变行程、降低食宿标准的行为，也让17.16%的人有苦难言。此外，参加自费项目感到上当、在景点买到伪劣产品、导游拿回扣、到了当地临时转团等，也引来众多读者和网友吐槽。

According to the survey,In tourism industry overall satisfaction is not high of the three factors,Tops is"Forced shopping",Accounted for 20.16%;The second,"Under zero inclusive-fee/The standard of negative membership fee,The result is not entirely true",This kind of situation let 18.16% of the respondents was very angry;Unauthorised changes to the itinerary and travel agency/Lowering the standard of accommodation,Also let 17.16% of the people are suffering.In addition,Attend chargeable feel fooled/In the scenic spot buy fake products/The guide take kickbacks/The local temporary turn ball, etc,Also attracted numerous readers and a net friend vomit slot.

　　投诉后，对于处理结果感到“一般”和“不满意”的，分别占56.8%和34.7%，感到“非常满意”和“满意”的，只占0.76%和7.75%。

After complaints,To feel the results"In general"and"Not satisfied with"the,56.8% and 34.7% respectively,feel"Very satisfied with"and"Satisfied with the"the,Accounts for only 0.76% and 7.75%.

旅游居九大服务类投诉之首 Among the top of the nine service complaints

　　旅游行业的满意度如此之低，记者昨从湖北省消委了解到的调查结果，也充分佐证了这一点。2012年，在全省消委消协受理的九大类服务质量投诉中，旅游服务业高居榜首。

The satisfaction degree of the tourism industry is so low,Reporter yesterday learned from hubei province disappear appoint the results of a survey,Also fully illustrates this point.In 2012,,In the whole province disappear appoint disappear assist accepts the nine categories of service quality complaints,Travel service industry at the top.

　　日前，省消委通报了2012年55个消费维权案例，其中的一个旅游案例非常典型。2012年11月，部分游客投诉称，在多家旅行社门市部咨询报名参加“云南特价团”线路时，被旅行社以“年龄不够”为由拒收。

recently,Provincial committee on the elimination of 55 2012 consumer rights cases,One of the travel case is very typical.In November 2012,Some visitors complaints,Sign up for in several travel agencies salesroom counseling"Yunnan special group"When the line,By the travel agency to"Age is not enough"As rejected.

　　武汉市旅游局接到投诉后，调查投诉属实，便立即撤销“云南特价团”等同类违规旅游产品，进一步清理规范这些旅行社的有关旅游网页宣传资料，要求其不准以年龄差距等理由，提出与其他旅游者不同的合同条款或无故拒收游客。对已经招徕的游客，依据同团同价原则，责令旅行社立即退还多收的附加费，并由旅行社总经理书面致歉。

Wuhan city tourism bureau after receiving complaints,Investigate complaints are correct,Immediately cancel"Yunnan special group"Similar violations, such as tourism products,Further clear specification of these relevant tour web publicity materials,For the sake of their no reason such as the age gap,Put forward different contract terms with other tourists or unreasonably refused visitors.To have to attract tourists,Based on the principles of same price with the group,Order the travel agency immediately refund more surcharge,And a written apology by the travel agency managing director.

　　据消委消协提醒，游客如果遭遇“零负团费、低价竞争、变相乱收费”等违规行为，可向旅游部门进行投诉。(楚天金报

According to disappear assist to remind,If visitors encounter"Negative zero inclusive-fee/Low price competition/A disguised form to collect fees in disorder"And other irregularities,Can complain to the tourism sector.(Chutian gold was