新华网重庆旅游频道3月15日电(杨沁锟) 5万元的燕窝出现品质不佳、普吉岛乘坐快艇颠伤腰部、泰国豪华美食游名不符实……国产片《泰囧》火了泰国游，一批又一批的重庆游客奔赴泰国，却遭遇了现实版的“人在囧途”。

Xinhuanet chongqing travel channel on March 15(Yang Qin kun) 50000 yuan of the bird's nest in poor quality/Phuket, ride the waist injury/Thai luxury food tour name……A Chinese[Thai sorry]Fire the Thailand trip,A batch of another batch of chongqing tourists go to Thailand,Has encountered a version of reality"People in town road".

　　3月11日，记者从重庆市旅游局执法大队了解到，2012年至今年2月份，出境游旅游投诉累计83件，而东南亚一线就占64件，比例高达77%，而其中最主要的泰国游就占60%。

On March 11,,The reporter understands from chongqing tourism administration law enforcement,In the year to February, 2012,Outbound tourist complaints total 83 pieces,And southeast Asia line accounted for 64,As high as 77%,And one of the most main Thailand tour is 60%.

　

　案例：泰国游乱象丛生 case:Thailand tour. A mess

　　5万元的燕窝品质不佳 50000 yuan of the poor quality of bird's nest

　　春节期间，家住在重庆的邓先生报了一个东南亚旅行团，随团赴东南亚旅游。旅游途中，他在指定的购物点购买两盒燕窝，价值泰铢245789，折合人民币50303.30元，欲补养补养身体。2月21日，回到重庆两天后，浸泡带回的燕窝时发现颜色、味道不对，吃了之后身体不适并呕吐。60多岁的他，年事已高，购买时缺乏谨慎，此时怀疑是伪劣产品

During the Spring Festival,Who lives in chongqing's Mr Deng a southeast Asia tour,Along with the southeast Asian tourism delegation.Travel on the way,He buys two boxes of bird's nest at the specified spot,Value of the baht 245789,Is equivalent to 50303.30 yuan,To nourished nourished the body.On February 21,,Two days back to chongqing,Soak found colors when back to the bird's nest/Taste is wrong,After eating the body unwell and vomiting.More than 60 years old, he,Was approaching old age-he,When buying a lack of caution,Doubt is false and inferior product

　　邓先生委托女儿投诉泰方旅行社，市旅游局建议他们去质检局辨别真伪优劣。市质检部门在质检报告中指出，该货品几项指标出现严重超标，亚硝酸盐含量正常情况下约35%的指标，竟超标300%~500%，另外苏丹红等含量也超标不少。

Mr Deng entrust daughter complained about Thailand travel agency,Suggest they go to quality inspection bureau to the authenticity of the tourism board.The municipal quality inspection department in the quality inspection report,The goods a few indicators appear exceeds bid badly,Nitrite content of about 35% of the index in normal circumstances,Should exceed 300% ~ 500%,Additional content such as Sudan red also to exceed bid.

　　他反映，燕窝品质不佳，要求泰方退货，并承担产品检测费用800元。市旅游局执法大队根据邓先生的投诉和检测报告，依法责令旅行社全额承担，全权退款。

He reflected,Poor quality of bird's nest,Requires a Thailand return,And take the product testing costs 800 yuan.Municipal tourism administration law enforcement according to Mr Deng's complaints and inspection report,In full in accordance with the law shall be ordered to travel,A full refund.

　

　普吉岛乘坐快艇闪了腰 Phuket flash back aboard the boat

　　二月初，重庆九龙坡区的胡先生去东南亚一带旅游。对于45岁的他来说，这次旅行就像一场梦魇，“乘兴而去，败兴而归”。在普吉岛游玩时，乘坐快艇，由于海上颠簸，出现了意外事故，颠伤了腰部。

At the beginning of February,The chongqing Kowloon slope area. Hu to visit southeast Asia.For he is 45 years old,This trip is like a nightmare,"ChengXing but go to,Come back disappointed".While visiting the island of phuket,On the boat,Turbulence by sea,In the accident,Hurt my waist top.

　　去年2月3日，胡先生花4480元参加了重庆某旅游公司组织的泰国普吉岛豪华5日游。抵达泰国的次日，到普吉岛坐快艇，海风中快艇突然加速，在波涛中高高抛起，胡先生在剧烈颠簸中被重重地抛下来，闪了腰，左手臂也被拉伤。

Last year on Feb. 3,,Hu spent 4480 yuan in chongqing, a luxury travel company organization of the Thai island of phuket 5 games.The next day arrived in Thailand,To the phuket island by speedboat,Sea breeze in the boat suddenly accelerated,Throw up high in the waves,Mr. Hu was thrown down heavily in the intense turbulence,Flash back,Left arm has been strained.

　　当时生理反应不是很大，快艇回岸将他送往当地一家医院，进行简单包扎处理。哪知回到重庆一天后，病情突然加剧，疼痛不已，走路一瘸一拐的。家人再带他去重庆本地的医院治疗，前前后后花了接近上万元的医疗费。

When physical reaction is not very big,The boat back to shore will he sent to a local hospital,Simple binding processing.After a day's nazhi back to chongqing,Condition suddenly intensified,painful,Limping on foot.Family to take him to the chongqing local hospital for treatment,Back and forth spent close to tens of thousands of yuan in medical treatment.

　

　泰国豪华美食游名不符实 Thai luxury food tour name

　　游客王先生说，去年国庆期间，从重庆飞往泰国，飞机在10月3日凌晨4点多到达曼谷。“实事求是的说，第一天午餐吃得还不错，但从当天晚餐开始，这个豪华美食团的伙食就太差了。”

Tourist wang said,During the National Day last year,From chongqing to Thailand,The plane at 4 o 'clock in the morning on October 3rd 'arrival in Bangkok."Seeking truth from facts,The first day pretty well for lunch,But since dinner the day,This deluxe gourmet meals is bad."

　　“豪华美食游变成了普通的饭菜，前三天晚饭顿顿都是吃豆芽、豆腐。”游客林先生说，根据协议，到泰国后吃住由旅行社方面安排，结果六人一桌，每桌六七道菜，都是豆芽菜、豆腐、空心菜、洋葱等素菜，“就是这再普通不过的家常菜，还出现菜不够吃的现象，我们都没吃饱。”他们向领队郭妍反映，接下来两天未见改善。

"Luxury culinary travel becomes a normal meal,Three days before the dinner are at every meal to eat bean sprouts/tofu."Visitors to Mr Lin said,According to the agreement,To Thailand after the accommodation arranged by the travel agency,A table for six people,Each table of six or seven courses,Are all purchase/tofu/Water spinach/Onion and vegetable,"It is the ordinary but again home cooking,Also, the phenomenon of the food is not enough to eat,We didn't eat satisfied."To the group leader Guo Yan they reflect,The next two days did not see improvement.

　　

过度维权“失道者寡助” Excessive human rights"Who lost way lumps"

　　春节前，李女士一6口人前往泰国旅游，参观了猴子学校、橡胶工厂。在他们的见闻中，猴子学校唯有两三只猴子在嬉笑打闹，而橡胶工厂里看到的就只是一名工人霍霍地在用大刀砍橡胶。这与他们心中的猴子学校应该建立教学楼，而橡胶工厂应搭建厂房产生较大的心理落差。

Before the Spring Festival,Ms. Lee a 6 mouth people traveling to Thailand,To visit the monkey school/Rubber factory.In their stories,Only two or three monkeys in the monkey school playfulness,And see is a rubber factory workers in use knife cut rubber agains.The monkey schools should establish teaching building in the heart with them,And rubber factories should set up factories to produce larger psychological gap.

　　李女士一家回渝后，投诉了泰国当地景区，认为服务质量差，并提出索赔要求，要求每人赔款1500—2000元。游客与旅行社因赔偿金额分歧较大，未达成一致。市旅游局经过认真调查，泰国经济尚未发达，此类情况尚可理解，认为他们一家“维权过当，终止了投诉协调。”

After Ms. Li back to chongqing,Complaints the Thai local scenic spots,Think that the poor quality of service,And put forward the claim,Demand reparations 1500-2000 yuan per person.The wide divergence of the tourists and travel agencies for the compensation,Did not agree.After careful investigation of the tourism board,Thailand's economy has not yet been developed,This kind of situation is understandable,Think they a"Excessive human rights,Terminate the complaints coordination."

　　“泰国游乱象中，用法律维权的意识是值得倡导的，但过度维权得不到到支持。”市旅游局投诉科副科长蔡恒提醒广大游客。

"Thailand travel chaos,With the consciousness of legal rights is worth advocating,But excessive rights can not get the support."City tourism division deputy section chief complaints Cai Heng remind the masses of tourists.

　　

调查：泰国游，旅游投诉为何这般高? survey:Thailand tour,Tourist complaints why so high?

　　3月11日，记者从重庆市旅游局执法大队了解到， 2011年度落实结案件数共203件，投诉人数高达2370人，而2012年度落实结案件数共183件，投诉人数为1565人，重庆市内最近三年旅游投诉呈现下降趋势。2012年至今年2月份，出境游旅游投诉累计83件，而东南亚游就占件，比例高达77%，接近八成，而其中最主要的泰国游就占60%。

On March 11,,The reporter understands from chongqing tourism administration law enforcement, To carry out the final number, a total of 203 2011,Up to 2370 people may be complaints,To carry out the final number, a total of 183 and 2012 academic year,For 1565 the number of complaints,Chongqing city presents downtrend tourist complaints in the past three years.In the year to February, 2012,Outbound tourist complaints total 83 pieces,And southeast Asia will account for a swim,As high as 77%,Close to eighty percent,And one of the most main Thailand tour is 60%.

　　重庆游客为何如此热衷泰国游?旅游投诉为何这般高?对此，西南大学地理科学学院教授，长期从事旅游经济研究的专家杨晓霞表示，迷人的热带风情以及独具特色的佛教文化是吸引国人的重要因素。独特的文化传统和民族风俗，丰富多彩的各种节日，别具一格的泰拳、斗鸡、玩鱼和美丽的人妖等，都令人“乐不思蜀”。

Chongqing tourist why so keen to Thailand tour?Tourist complaints why so high?For this,Southwest university of geoscience, a professor at the school,Long engaged in tourism economic research experts Yang Xiaoxia said,Charming tropical amorous feelings and unique buddhist culture is an important factor to attract the people.Unique culture tradition and ethnic customs,Rich and colorful variety of holiday,Having a unique style of muay Thai/chicken/Playing with fish and beautiful transvestite, etc,Have been"these".

　　“泰国的经济尚未发达，基础设施不够完善，再加上泰国游的发团量一直排在重庆各大旅行社出境游排行榜前列，这必然导致泰国游的旅游投诉比例增大。”杨晓霞说，另外游客的心理期望过高，会产生较大的心理落差，这也是旅游投诉比例大的一个重要原因。

"Thailand's economy has not yet been developed,Infrastructure is imperfect,Plus the amount of hair group tour in Thailand has been in chongqing major outbound tourism rankings,This inevitably leads to Thailand travel tourist complaints rate increased."Yang Xiaoxia said,Other tourists' psychological expectations too high,Will produce larger psychological gap,This is also a tourist complaints one of the important reasons for the larger scale.

　　支招：可通过两种途径投诉 action:Can complain through two ways

　　为维护游客的合法权益，蔡恒从各方面向游客给出建议：

To safeguard the legitimate rights and interests of tourists,Cai Heng recommendations from all sides for tourists:

　　1、游客应在正规的旅行社报名;

1/Visitors should register in normal travel agency;

　　2、签署合同时，应是双方真实意愿的体现;

2/When signing the contract,Both parties should be the embodiment of the true wishes;

　　3、必须在合同行程上规定自费项目名称、内容、时间、费用，缺乏任何上述要件的自费项目，一律视为没有自费项目约定，特别约定应在合同中注明;

3/The project name must be on schedule stipulated in the contract at its own cost/The content/time/cost,The lack of any elements of the chargeable,Shall be regarded as no chargeable conventions,Special agreement should be indicated in the contract;

　　4、购物投诉是目前泰国旅游市场上投诉的主要问题之一，执法总队在此提醒游客谨慎购物，购买的商品要验证并保存好发票等单据;

4/Shopping complaints is the Thai tourist complain one of the major problems in the market,Law enforcement team in this remind tourists shopping carefully,Good purchases to verify and save the invoice and other documents;

　　4、首先要签好合同，详细约定好标准，如果在旅行中出现问题，投诉服务质量时，游客应搜集充分的相关数据，做到有理有据;

4/First need to sign the contract,Agree on standards in detail,If the problems in the travel,Service quality complaints,The visitors should gather sufficient data,Be justified;

　　5、旅途中，为防止意外事故的出现，旅行社应出安全告知，并提醒游客要有安全意识。

5/In the journey,To prevent the occurrence of an accident,Travel agencies shall inform the security,And remind visitors should have safety awareness.

　　此外，重庆游客可通过以下两种途径维权：1、写投诉信寄往渝旅邮箱;2、直接向旅游局执法大队投诉，投诉热线电话：63235034。

In addition,Chongqing visitors can through the following two ways to rights:1/Write a complaint to chongqing brigade mailbox;2/Complain to the tourism administration law enforcement directly,Complaints hotline:63235034.

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　　【特别提醒】泰国游出行成本一览：4天5晚成本3200元/人起

[Special remind]Thailand tour travel cost index:4 days 5 nights costs RMB 3200 / person