“如果惹得他(导游)不愉快，他挣不到钱，我们也不会好过，我们的家人也要为我们担心。”近日，深圳游客文先生向本网投诉称，自己一家五口在海南旅游时，不仅被导游擅自取消更改景点，而且还遇到导游的价格欺诈。当游客不愿去导游推荐的自费景点旅游时，导游在车上对游客进行近2个小时威胁恐吓，游客最后被迫交齐720元的高价门票费。

"If provoked him(The tour guide)Don't happy,他挣不到money,We wouldn't be better,Our family will worry about us."In recent days,Shenzhen tourists wen complaints to our website,When his family of five in hainan tourism,Not only by the tour guide to cancel changes,and还遇到The tour guide的价格欺诈.When visitors don't want to go to tour guide recommended attractions travel at their own expense,Guide to tourists on the bus for almost 2 hours to intimidation,Tourists finally forced to paying the high price 720 yuan admission fee.

　　来自深圳的游客文先生向本网投诉称，他们一家在海南参加海南国旅的三天四夜游中，导游以“接到团没有一分钱收入，要靠游客参加推荐的景点”为由，要求游客购买所推荐的景点门票。而原本最多只需100元的门票价格，也竟然被导游提高到168元。

来自深圳的tourists文先生向本网投诉称,The family in hainan to participate in the CST in the three days of four vigil,The guide to"接到团没有一分money收入,Want to rely on visitors to recommend sites"grounds,Ask visitors to purchase the recommended attractions tickets.The ticket price and had only 100 yuan at most,Also turned out to be a tour guide to 168 yuan.

游客：导游擅自取消景点，自费景点价格欺诈 tourists:Tour guide to cancel,Fee-paying scenic spot price fraud

　　据了解，来自深圳的文先生今年4月初参加当地一家影楼的活动，获得影楼赠送的海南游一次(价值3680元/双人，仅需要补足380元/人即可，机票路费自己承担)。4月25日晚，文先生一家五口抵达海口，并交清剩余费用。4月26日早上，文先生一家在导游的安排下乘坐大巴车开始海南之旅。

据了解,Mr Wen from shenzhen in early April to attend a local studio activities,Access to studio from hainan swim again(Worth 3680 yuan/pairs,Just need to make up RMB 380 / person,Ticket money themselves).On the evening of April 25,,Wen arrived in haikou family of five,And pay the remaining fees.On April 26th in the morning,Mr Wen a under the arrangement of the guide to take coach began to hainan trip.

　　据文先生介绍，刚上车不久，导游就开始向游客推荐自费景点，并向游客收取720元的景点门票费。“我们不愿意交，导游就在车上恐吓我们，说接我们的团他没有一分钱的收入，因此要靠游客去自费景点才能生存，若我们不交钱，他就白做了几天雷锋，如果他没有收入，我们旅游的这几天也不会好过。”经过导游近两个小时左右的威胁恐吓，车上游客被迫忍气吞声交上自费景点门票费用。

据文先生介绍,Just get in the car soon,Tour guide began to recommend fee-paying attractions to tourists,And charge 720 yuan scenic spot tickets to tourists."We do not willing to pay,Scare us guide is in the car,说接我们的团他没有一分money的收入,so要靠tourists去自费景点才能生存,若我们不交money,He white lei feng did a few days,If he has no income,We travel this several days also not better."After a tour guide for nearly two hours of intimidation,Tourists have been forced to submit to humiliation in car fee-paying attractions tickets fees.

　　“他不让我们看门票，我们后来看到景区门口的收费标准才知道，原本100元的门票价格，他提高到168元。”文先生告诉记者，在后来的旅游中，他们才发现，导游所收取的自费旅游门票价格，竟比景区所收的高出了几十元。“找导游理论的时候，导游态度恶劣，还出口威胁，完全没有职业道德。”

"He didn't let us see the tickets,我们later看到景区门口的收费标准才知道,Originally 100 yuan ticket prices,He rose to 168 yuan."Mr Wen told reporters,在later的旅游中,They found that,Tourist guide at one's own expenses charged by the travel ticket prices,Was higher than the scenic area of a few yuan."Find the guide theory,The guide bad attitude,Also exported threat,No professional ethics."

　　此外，文先生还表示购物点太多，“水晶制品、深海鱼油产品、竹碳产品、海南椰子粉、植物精油、海南特产、热带水果等等太多的购物场所，另外加上导游安排的自费景点，大东海旅游度假区的景点最后被导游擅自取消。”文先生说，最让人啼笑皆非的是导游给出的理由，竟然是“大东海的海水太脏，那里卖东西的老太太也太难缠。”

此外,Mr Wen also said too much shopping,"Crystal products/Deep sea fish oil products/The bamboo carbon products/Hainan coconut powder/Plant essential oil/Hainan specialty/Tropical fruit, etc. So many shopping places,Plus the self-funded tour guide attractions,Dadonghai tourist resort scenic spots from the tour guide to cancel without authorization."Mr Wen said,Most people felt more reason is the guide,Turned out to be"Dadonghai water is too dirty,The old lady selling things too difficult there."

　　而吃饭住宿条件远低于合同上规定的“三星级酒店或同等级”也是文先生投诉的重点。

而吃饭住宿条件远低于合同上规定的"Three-star hotel or same level"The key point of wen complaints.

　　“这样没有素质的导游，是导游行业中的害群之马，极大地影响了游客旅游的心情。”文先生如此说。

"So no quality of the guide,Is the black sheep of the tour industry,Greatly affect the mood of the tourists travel."Mr Wen said.

导游：没有多收门票费 The tour guide:No more charge admission

　　针对文先生的投诉，记者联系到导游胡某。当记者问及是否强制游客去自费景点时，该导游坚称并没有强制游客，对于游客所说的自费景点，该导游称全都是游客心甘情愿交钱去的，“我又没有拿手掐着他们的脖子让他们消费”。而提及自费景点的高收费时，该导游也矢口否认，声称自己并未如此收费。

针对文先生的投诉,Hu Mou reporter linked to the tour guide.When reporters asked whether force visitors to fee-paying attractions,The tour guide tourists insists that is not mandatory,Says fee-paying attractions for tourists,该The tour guide称全都是tourists心甘情愿交money去的,"I don't have good grip on their necks to their consumption".And the high fees of the fee-paying attractions was mentioned,The tour guide also denied,Claimed that he did not charge.

　　当记者想继续了解情况时，该导游称他忘记了这名游客，也忘记了那次出团。同时该导游情绪激动，并多次责问记者道“你是谁啊？你干什么的给我打电话？”

当记者想继续了解情况时,The tour guide said that he forgot the visitor,Also forgot the regiment.The tour guide emotional at the same time,And repeatedly asked the reporter"Who are you??What do you do give me a call?"

当事旅行社：导游并非在旅行社工作 Party travel agents:Tour guide is not work in a travel agency

　　随后，当天下午记者联系到海南国旅驻深圳办事处值班经理马先生。马先生介绍，此事他们也正在与文先生协调。“我们准备给文先生一家每人退还150元，并按照文先生的要求，让导游向游客道歉。”

随后,On the afternoon of the reporter to contact CITS in hainan on duty manager Mr. Ma in shenzhen office.Mr. Ma is introduced,They are coordinated with Mr Wen."We are prepared to give Mr. A refund of 150 yuan per person,And according to the requirements of Mr. Wen,Let the tour guide to apologize to tourists."

　　“以后不会再调用这名导游了。”据马先生介绍，文先生旅游团队带团的导游系从导游管理中心临时调来的人员，因此才会出现这种事情。“不能因为他，抹黑海南国际旅游岛的形象。”

"Don't call the guide again in the future."According to Mr Ma,Mr Wen tourism team of tour guide from temporary adjust of tour guide management center,so才会出现这种事情."Not because he,Discredit the image of hainan international tourism island."

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