利己 违约责任不对等

Ego responsibility of breach of such as wrong

　　在旅游服务合同中，双方地位、责任不对等现象相当普遍。以违约为例，双方违约成本严重不均。

In the travel service contract，The status、Responsibility the phenomenon such as wrong are quite popular。By default, for example，The default cost serious inequality。

　　例如，许多格式合同规定解除合同距成行前15~30天的，旅游者承担的违约金标准为支付的全部旅游费用的5%，旅行社为1%；解约距成行前1~3天的，旅游者为81%，旅行社则为10%；在成行当日解约的，旅行社只为15%，而旅客则高达90%。也就是说，如果旅行当天解约，消费者承担的违约金是旅行社的6倍。

For example，Many format contract terminate the contract from 15 to 30 days before the journey，Tourists on the liquidated damages borne to pay for all of the standard 5% the cost of the tourism，Travel agency for 1%；From the journey to end the first one to three days，Tourists for 81%，Travel agency is 10%；In that day the release journey，Travel agency for 15%，And the passenger is as high as 90%。That is，If you travel the contract，Consumers on the liquidated damages borne is six times that of the travel agency。

　　减责 夸大“不可抗拒因素”

Reduce blame exaggerated“Irresistible factors”

　　为了减少旅行社的责任，不少旅游合同将本应自己承担的责任转嫁为“天灾”。例如，一些合同规定：“因人力不可抗拒因素（如天气变化、自然灾害、航班、火车延误取消交通及航空管制等）造成行程延长或缩短，旅行社可视情况变更或取消行程，超出原定费用由旅游者承担。”

In order to reduce travel agency's responsibility，Many tourist contract will this shall be the responsibility of the to pass on“scourge”。For example，Some contract：“Because of force majeure（As the weather changes、Natural disasters、flight、The train and air traffic delay cancel control）Cause travel delay and reduce，Travel agency visual condition changes or cancellation，Beyond the original charge by tourists to assume。”

　　事实上，航班、火车延误等交通原因不属于不可抗力的范畴。旅行社对不可抗力作扩大化解释，免除了经营应承担的违约责任，违反了《合同法》。而且，因不可抗力造成的损失和费用，根据公平原则应当由双方合理分担。

In fact，flight、The train delay and other transportation reason does not belong to the category of force majeure。Travel agency to force the utterance of masterpiece of explanation，From business should bear the responsibility for the breach，Violates the《Contract law》。and，Due to the force majeure cause losses and costs，According to the principles of fairness by both parties shall be reasonable share。

　　推卸 赔偿责任转嫁第三方

Shirk responsibility for compensation on the third party

　　在一些条款中，旅行社将赔偿责任转嫁第三方，这对消费者极不负责任。如：“因乙方责任致使甲方人身、财物遭受损害的，其赔偿范围和标准以乙方与保险公司签订的合同条款为准。”而根据《合同法》，因旅行社责任致使游客人身、财产遭受损害的，旅行社应当赔偿游客的实际损失，而不得以其和保险公司签订的合同为准。

In some terms，Travel agency will pass on the third party liability to pay compensation，This was responsible for consumers。if：“The party a personal responsibility for party b、Property damage，The scope of compensation and standard to party b and insurance company sign of the terms of the contract shall prevail。”And according to《Contract law》，For the tourists travel agency responsibility person、Property damage，Travel agency shall compensate for the actual loss of the visitors，And in the insurance company and the contract shall prevail。

　　再如：“旅游中因甲方原因或第三方责任造成甲方的人身伤害或财务损失的，乙方不承担赔偿责任。”工商部门认为，在旅游过程中，因第三方原因造成旅游者利益受损的，旅行社作为合同相对方应当向旅游者承担违约责任和损害赔偿责任。旅行社可以事后追究第三人的违约责任或向第三人进行追偿。

Be like again：“Tourism in the reasons for party a or the third party liability by party a's personal injury or financial losses，Party b shall bear the liability for compensation。”Industry and commerce departments that，In the course of travel，For the third party caused by tourists interests damaged，Travel agency in the other party shall as a contract to undertake responsibility of breach of tourists and liability for damages。Travel can be investigated for the third person after the responsibility of breach of the third people or to recovery。

　　损人 限制消费者权利

Dog in the limit consumer rights

　　除了想方设法推卸责任，旅行社还霸道地限制旅游者权利。例如：“旅游结束前请如实填写导游提供的《意见反馈表》，对没有填写而事后提出意见和投诉，原则上我社不予受理。”工商部门认为，排除游客事后投诉权明显对旅游者不利，这项规定不符合《合同法》的公平原则，应当予以修改。

In addition to trying to shirk responsibility，Travel agency still bully to limit the tourists rights。For example：“Tourism please fill in before the end of the tour guide《Feedback questionnaire》，Not fill in afterwards to bring forward comments and complaints，In principle, we will not be accepted。”Industry and commerce departments that，Rule out right after complaints of tourists significantly adverse tourists，This is not in conformity with the provisions《Contract law》The fairness principle，Shall be amended。