上半年的旅游投诉中，对旅行社的有效投诉224件，同比上升21%。截止到6月底，投诉结案率为81%，理赔金额56万元。投诉共涉及70家旅行社。在224件投诉中，国内游56件，出境游166件。

For the first half of the tourism in the complaint，The effective complaints of travel agency 224 pieces，Rising 21% year-on-year。By the end of June，Complaints JieAnLv for 81%，Manage compensate amount of 560000 yuan。Complaints were involved 70 travel agencies。In 224 a complaint，56 cases of domestic travel，Outbound 166 pieces。

　　从投诉热点上看，前两年，国内游质量投诉是热点，今年以来，出境游质量投诉是热点。“由于不可抗力的影响制约了合同履行从而引发的双方合同争议日渐增多。”旅游委相关负责人介绍，比如马尔代夫政变、菲律宾事件等引起的投诉问题都是由于不可抗力的旅游事件。另外，由于“出境押金”问题在法律法规和政策层面上没有明确的规定，造成旅游委在协调企业间和处理游客“出境押金”投诉时，缺乏有力的处置依据。

Look from the complaint hotspots，Before two years，Domestic travel quality complaints is hot，Since this year，Outbound tourist quality complaints is hot。“Due to the effects of the force majeure restricted the contract performance and cause contract disputes on both sides of the increasing。”LvYouWei relevant controller introduces，For example the maldives coup、The Philippines events caused problems are due to complaints of the force majeure event tourism。In addition，because“Exit deposit”Problems in the laws and regulations and the policy level no clear rules，LvYouWei caused in coordination between enterprise and deal with tourists“Exit deposit”complain，The lack of strong disposal basis。

　　此外， “北京一日游”仍是投诉热点问题。上半年，旅游投诉接到违法“一日游”电话投诉346件，与去年同比上升75%，质监所立案处理正规旅行社“一日游”质量投诉22件。

In addition， “Beijing day tour”Complaint is still a hot issue。In the first half，Tourism complaints received illegal“Day tour”Telephone complaints 346 pieces，And last year, up 75% year-on-year，ZhiJianSuo put on record deal with regular travel agency“Day tour”22 pieces quality complaints。

　　作者：傅洋 (来源：北京晚报)

The author：FuYang (source：Beijing evening news)