旅游标准化工作已成为旅游行业监管的重要手段之一。近年来，三亚市通过开展“旅游品质服务计划”等一系列旅游标准化工作，旅游服务质量总体水平得到稳步提升，竞争力有所增强，成效明显。2007年至2009年，三亚市开展了为期两年的旅游服务标准化试点城市建设工作，三亚市各部门牵头制订了一系列海南省地方标准，并通过了国家标准化委员会专家组的评估。今年3月，三亚市被国家旅游局确立为全国旅游标准化试点建设城市。

Tourism standardization of the tourism industry has become one of the important methods supervision。In recent years，By conducting sanya“Tourism quality service plan”And a series of tourism standardization，Tourism service quality overall standards have steadily improved，Improved competitiveness，Effect obvious。From 2007 to 2009，Sanya, carried out for a period of two years tourism services standardization pilot city construction work，Each department sanya lead made a series of hainan local standards，And through the national standardization committee of expert of evaluation。In march this year，Sanya is the national tourism administration established as the national tourism standardization pilot city construction。

　　“旅游标准化是一项系统工程，工作量大，涉及面广。”三亚市旅游委负责人表示，三亚将在充分收集国内外旅游业标准的基础上，辅之以在本市服务业内的调研结果，结合自身实际，建立符合三亚旅游业发展要求的标准体系。新的标准体系将与三亚市旅游发展总体规划相衔接，服务于旅游业的“食、住、行、游、购、娱”六大要素及城市服务功能定位。

“Tourism standardization is a system engineering，Workload big，Involve wide。”LvYouWei sanya head says，Sanya will fully collects the domestic and foreign tourism on the basis of the standard，Complementary with service industry in this city of research results，According to its own reality，Establishment conforms to the requirements of the development of tourism sanya standard system。The new standard system will sanya and tourism development planning connected，In the service of the tourism industry“food、live、line、swim、purchase、entertainment”Six factors and city service function orientation。

　　在旅游标准化试点城市的建设过程中，三亚将选择一批重点服务企业开展试点工作，以点带面，全面提高三亚旅游标准化水平。力争在2014年底，涉及旅游安全等方面的标准覆盖率达到95%以上；A级以上旅游景区、星级饭店、旅游购物点及其他旅游服务业的服务设施、标志、管理、职业资质、服务质量及评价等全过程标准贯彻覆盖率达到85%以上；旅行社、导游、娱乐、餐饮、宾馆等主要服务过程标准贯彻实施率达到85%以上，5A级旅游景区和五星级饭店服务质量达到国际化水平；培育一批具有高水平企业标准、运作规范、管理先进、服务优质的旅游示范企业或品牌企业，引导旅游企业向标准化、品牌化方向发展。

Tourism standardization in the course of the construction of the pilot city，Sanya will choose a number of key service enterprise pilot work，From point to area，Improve sanya tourism standardization level。Strive to be the end of 2014，Involve travel security standard rate is above 95%；A class above tourism scenic spot、Star hotel、Tourism shopping点 and other travel service service facilities、sign、management、Professional qualification、The service quality and evaluation process compliance rate is above 85%；Travel agency、guide、entertainment、catering、The hotel and other major service process compliance ShiShiLv above 85%，5 a-class tourist scenic spot and five-star hotel service quality to reach the international level；Cultivate a batch of high level enterprise standards、Standard operation、Advanced management、Service quality tourism demonstration enterprise or brand enterprise，Guide to standardization tourism enterprises、The brand development direction。