据介绍，烟台旅游部门在全市70个居委会、23个邮政网点、41个市民信息亭设立服务代办点134处，打造了“10分钟便民服务圈”。同时，市旅游局还开通了12301旅游服务热线和旅游公益短信，做好公共服务，以应用信息技术、互联网技术来扩大宣传，打造烟台旅游信息化品牌，提升旅游产业综合竞争力。

According to introducing，Yantai tourism department in the 70 residents' committees、23 the postal network、41 public information service in 134 set up DaiBanDian pavilion，To build the“10 minutes convenient service circle”。At the same time，The tourism bureau also opened 12301 tourism service hotline and tourism public messages，Do public service，For the application of information technology、The Internet technology to enlarge the propaganda，Make yantai tourism information brand，Ascension tourism industry comprehensive competitive power。

　　今年5月份，烟台等18个城市成为国家智慧旅游试点城市。烟台则是山东省唯一的“国家智慧旅游试点城市”。此外，烟台还首次成为全国游客满意度样本城市，并在第二季度测评中位居全省三个样本城市首位。

In may this year，Yantai etc 18 cities become the wisdom of pilot city tourism。Yantai is the only in shandong province“The wisdom of pilot city tourism”。In addition，Yantai also for the first time become the satisfaction of tourists sample city，In the second quarter and review in the city's first three samples。

　　在服务企业和游客方面，烟台针对星级饭店提供前置服务和业务指导，为饭店企业节省了开支。推出“规范化诚信品质旅游产品”，对旅游行程涉及的项目进行了详细说明与约定，有效保障了游客权益。与此同时，针对景区的管理，烟台出台了《关于加强全市旅游景区管理工作意见》，对全市47家景区进行了复核检查。

In service enterprise and tourists，Yantai to star hotel provide lead service and business guidance，For hotel enterprise save the money。launched“Standardization credit quality tourism products”，Travel to the project involved a detailed illustration and agreed，Effective safeguard the tourists' rights。At the same time，According to the management of the scenic spot，Yantai issued a《On strengthening the tourist scenic spot management advice》，The home of the scenic area 47 review inspection。

　　市场监管方面，烟台旅游部门先后开展了亚沙会、出境游、赴台游、“零负团费”、挂靠承包专项整治行动，共出动检查人员260余人次，开展检查行动48次；发布警示短信1000余条，警示公告26期；提供法律服务60余次，化解旅游纠纷37起，立案处理旅游投诉21起，案件处结率和满意率均为100%。

Market supervision，Yantai tourism department has carried out the sand、outbound、Swim to a、“Zero negative fue”、Callings contracting special campaigns action，With more than 260 people out inspection personnel，To carry out inspections action 48 times；More than 1000 text messages warning issued by the article，Warning notice of 26；To provide legal services more than 60 times，Dissolve the tourism disputes 37，Filed complaints deal with tourism 21 up，The case ChuJieLv and satisfaction rate are 100%。