乘客有脾气，赔偿太少不登机

Passengers have temper，Not too little for boarding

　　机长有性格，甩下91人先飞了

The captain have personality，Left 91 people to fly

　　航班延误后，部分乘客因不满赔偿额度等原因未登机，被“甩”一夜后终于抵京

After flight delays，Some passengers because of dissatisfaction with amount of compensation and other reasons not boarding，was“jilt”After a night of a regular briefing finally

　　昨天中午1点，经过17个小时的等待，李圣明和两位同事再次将行李放上江北机场托运传输带后，终于坐上了飞往北京的国航CA1432次航班。原本，他们应乘坐东航MU8086次航班，前天晚上就能抵达北京。李圣明说：“坐了这么多年的飞机，我还是第一次遇到飞机甩客的。”

Yesterday noon 1 point，After 17 hours of waiting，LiShengMing and two colleagues will once again put on jiangbei airport luggage checked after transmission band，Finally sit on the fly to Beijing's Air China flight CA1432。originally，They should take MU8086 China Eastern airlines flight，The day before yesterday evening can arrived in Beijing。LiShengMing said：“Sit so many years of the plane，I still met for the first time the plane left the guest。”

　乘客说 Passengers say

　　赔100元凌晨下机不够打车 Compensate 100 yuan at the plane is not taking a taxi

　　前晚7点55分，李圣明要搭乘的东航MU8086次航班已到了起飞时间，可这班机的115位乘客还呆在重庆江北机场的候机厅等候。

The night before last 7 PM and 55 minutes，LiShengMing to take the MU8086 China Eastern airlines flight has reached the departure time，Can this flight 115 passengers still stay in chongqing jiangbei airport lounge waiting for。

　　“看样子又要误点了。”李圣明心想。晚上8点，他听到机场地勤员的通知，飞机前站晚点还未从北京南苑机场起飞。晚上9点20分，飞机终于从北京南苑机场起飞了，预计晚上11点30分到达重庆。

“It was late again。”LiShengMing thought。8 o 'clock in the evening，He heard the airport ground service member of the notice，In front of the plane late is not from Beijing nanyuan airport。20 points 9 p.m.，The plane finally took off from Beijing nanyuan airport，At 11 PM is expected to arrive at chongqing。

　　李圣明回忆，当晚10点左右，他们再次得到江北机场地勤员通知，因飞机晚点，南苑机场方面对每位乘客提供100元交通补偿。有些乘客对此并不满意，因为按这情况，他们到达北京南苑机场肯定是凌晨两点以后了，100元根本不够打车。

LiShengMing memories，The 10 p.m.，They once again, the jiangbei airport ground member notice，The plane is delayed because of，Nanyuan airport to provide 100 yuan per passenger traffic compensation。Some passengers are not satisfied with it，Because according to this case，They arrived at Beijing nanyuan airport is certainly after the two o 'clock in the morning，100 yuan barely enough to take a taxi。

　　随后，包括李圣明在内的很多乘客便就赔偿问题和地勤人员交涉，希望东航负责人能到现场解决。

then，Including LiShengMing, many passengers will compensation and ground crew bargaining，Hope China can solve the to the site。

地勤说 Ground said

　　机长马上起飞，不管你们了 The captain immediately take off，No matter you

　　昨天零点左右，李圣明和同机的一位贾先生听到机场广播，通知MU8086航班的乘客到B06号登机口登机。不过，因为现场太吵，有的乘客似乎并没有听到广播，还在与地勤人员沟通。

Yesterday about zero，LiShengMing and machine a Mr Jia hear airport broadcast，Notice MU8086 flight B06 passengers to boarding。but，Because field is too noisy，Some passengers did not seem to hear radio，Also in and ground staff communication。

　　见大多数人都没登机，李圣明和两位同事也坐在候机厅等待答复。地勤人员后来告知，虽然他们购买的是东航的机票，但这架飞机是联合航空公司在运营，东航只负责票面业务，其他的无权干涉，也无法给答复。然而，联合航空公司在江北机场并没有驻点的工作人员。

See most people are not boarding，LiShengMing and two colleagues also sat waiting hall waiting for reply。Ground staff later told，Although they buy is China Eastern airlines ticket，But this plane is united airlines in operation，China Eastern airlines is responsible only for par business，The other has no right to interfere with，Cannot give a reply。however，United airlines in the jiangbei airport and no stagnation staff。

　　零点30分，乘客们依然未得到联合航空公司的解释和答复。这半小时内，有24名乘客放弃赔偿登机，剩下的91人则继续和地勤人员交涉。

Zero 30 points，The passengers are still not been united airline explanation and reply。This half an hour，24 passengers boarding give up compensation，The rest of the 91 people continued to and ground crew bargaining。

　　这时，有地勤人员说：“MU8086航班的机长要求马上起飞，没有登机的乘客不管了。”透过玻璃门，未登机的乘客看到登机口与飞机之间的渡桥被收了起来，飞机上还卸下了一些行李。顿时，大家慌了起来，要求地勤人员放下渡桥让他们登机。

At this time，A ground crew said：“MU8086 flight captain requirements take off immediately，No passengers boarding the matter。”Through the glass door，Not boarding passengers boarding gate and see between aircraft traversing crane are taken up，The plane is off some baggage。immediately，Everybody panic up，Requirements ground crew down traversing crane let them boarding。

　　但是，经过地勤人员与MU8086航班机长沟通后得到的回复是，该航班机长拒绝剩下的乘客登机。“最终，飞机载着24名乘客飞走了。”李圣明说。

but，After ground crew and MU8086 flight captain after communication get reply is，The flight captain refused to the rest of the passenger boarding。“finally，The plane carrying 24 passengers fly away。”LiShengMing said。

　　后来经机场客服部证实，该航班离港确切时间为昨天凌晨1点半。

The airport later confirmed customer service dept，The flight departure time for exactly at 1 o 'clock yesterday morning。

　航空公司啥也没说 Airlines what also didn't say

　　随后，滞留在重庆江北机场的91名乘客在地勤员的引导下，分别到东航售票柜台办理改签白天的其他航空公司的航班。昨日凌晨4点，所有乘客被安排到宾馆住宿。

then，Detention in chongqing jiangbei airport 91 passengers in the ground under the guidance of member，China Eastern airlines ticket counter respectively to endorse the day of other airlines flight。At 4 PM yesterday，All passengers are arranged to hotel accommodation。

　　昨天上午10点半，李圣明和两名同事换好了登机牌，他们乘坐的CA1432次航班晚点了半小时。因为改签了航班，100元的交通补贴也取消了。李圣明说，没有交通补贴事小，飞机甩客耽误了一天的工作也算了，可航空公司不出面解决问题的态度让人不能接受。

Yesterday morning at，LiShengMing and two colleagues in good boarding pass，They take CA1432 the flight was delayed for half an hour。Because the flight endorse，100 yuan traffic subsidies also cancelled。LiShengMing said，No traffic subsidies small things，The plane left guest delayed a day of work also forget it，Can airlines are to solve the problem of attitude let a person can't accept。

　　东方航空公司在重庆江北机场售票柜台的工作人员介绍，由于MU8086次航班确实是联合航空公司运营，东航对这类事务无权管理和干涉。随后，重庆江北机场客服中心相关负责人也证实了此事。

Eastern airlines in chongqing jiangbei airport ticket counter staff said，Because MU8086 flights is indeed united airline operations，China Eastern airlines to this kind of affairs shall not be entitled to management and interference。then，Chongqing jiangbei airport service center of the relevant person in charge also confirmed that the matter。

　　昨天中午1点至下午5点，晨报记者多次拨打联合航空公司的电话均无法接通。重庆晨报记者 罗清艺

Yesterday noon 1 to 5 PM，The morning paper reporter multiple call united airline telephone are unable to connect。Chongqing morning paper reporter LuoQingYi

　　2004年民航总局颁布的《航班延误经济补偿指导意见》表明，具体赔偿标准和方案由航空公司自行制定，并无强制性。

In 2004 issued by the civil aviation administration of China《The flight delay economic compensation guidance》Show that，Specific compensation standards and scheme, on its own, formulate by the airline，And no compulsory。

　　重庆学苑律师事务所夏天律师说，乘客与航空公司的关系属于合同关系。如果航空公司由于天气、空中交通管制、突发安全事件等不可抗因素导致合同不能及时履行，则可以免责。如果是因航空公司自身原因，如飞机故障等，则需承担相应赔偿责任。

Chongqing summer school law firm lawyers say，Passengers and airlines relation belongs to contract relationship。If airlines due to the weather、Air traffic control、A security events maelstrom factors result in the contract can not be timely perform，Can be exceptions。If it is for airlines to its own reason，Such as aircraft fault, etc，Should bear corresponding liability to pay compensation。

　　旅游意外险理赔案激增 Travel accident insurance claims case surge

　　七成是因航班延误取消 Seventy percent is for flight delays and cancellations

　　近日，晨报记者从在线旅游服务商“携程”了解到，今年以来旅游意外险理赔案增长一倍以上，携程旅游客户的获赔金额近200万元。航班延误取消导致的旅程不便，占比超七成，成为理赔重灾区。

recently，The morning paper reporter from online travel service provider“ctrip”To understand，Since this year travel accident insurance claims case growth more than twice，Ctrip tourism customer HuoPei amounted to nearly 2 million yuan。Flight delays and cancellations lead to journey inconvenience，More than seventy percent of super，Become claims the worst-hit areas。

　　根据携程对团队、自由行游客的跟踪统计，7月份因航班延误导致的报案就超过500件，涉及北京、上海、海南、厦门以及香港、日韩、东南亚等众多境内外线路。旅游者实际获得的赔付金额从200元到1800元不等。

According to those who hold to the team、Freedom ride tourists tracking statistics，Because of the delays in July to report a case to the security authorities is more than 500 units，In Beijing、Shanghai、hainan、Xiamen as well as Hong Kong、Japan and South Korea、Southeast Asia and many line。Tourists actual get the compensation amount differ to 200 yuan from 1800 yuan。

　　暑期台风、暴雨频发，导致大量航班延误取消，是理赔案件增多的主要原因。中国民用航空局发布“2011年民航行业发展统计公报”显示，2011年主要航空公司航班正常率为77.9%，中小航企航班正常率仅为72.7%。航班延误频繁。旅游专家表示，旅游保险可有效保障游客权益、化解纠纷，提前购买旅游意外险，是补偿损失的重要方式。

Summer typhoon、Frequent rainstorm，, resulting in a large number of flight delays and cancellations，Is the main reason for the increased claim cases。China civil aviation administration issued“In 2011 the civil aviation industry development statistics bulletin”display，In 2011, the main airlines flight ZhengChangLv is 77.9%，Small and medium-sized enterprises ZhengChangLv navigation flight is only 72.7%。Flight delay frequent。Travel experts say，Travel insurance can effectively guarantee tourists rights、Resolve disputes，Advance purchase travel accident insurance，Is an important way to make up for the loss。