510元买的一张折扣机票，退票时要收取408元手续费，特价机票退票费最高竟达80%

510 yuan to buy a discount ticket，When a refund charge 408 yuan fee，Special ticket fares have the highest 80%

　航空公司：防止部分代理商囤积低价票 airlines：Prevent partial agent hoarding low-priced tickets

　专家：对不影响销售的退票应放宽标准 experts：To not affect sales of cancellation should relax standard

　　近日，一则民航旅客维权案件吸引了业内目光：北京一名旅客花510元购买了一张东航的折扣机票，退票时竟被收取了408元手续费。该旅客一怒之下将东航告上法庭。最终，法院判定东航退票费过高，应退回60%费用。

recently，A civil aviation passenger rights case attracted the eyes：A Beijing passengers spent 510 yuan to buy a China Eastern airlines discount tickets，When he was a refund charge 408 yuan fee。The passengers in a rage will China Eastern airlines to court。finally，The court decision China Eastern airlines fares is too high，Should return the 60% cost。

　　记者调查发现，目前国内5折(含)以下的特价机票，退票费普遍都在30%以上，收费最高的东航竟然高达80%。对此，不少旅客质疑航空公司的退票规定为霸王条款，有赚取暴利的嫌疑。业内专家也呼吁各家航空公司能统一退票费收取标准，并仿效旅游行业，对提前多日办理退票的旅客给予优待。

Reporter survey found，At present domestic 5 fold(contain)The following special offer tickets，Fares generally in more than 30%，Charge the highest east airways was as high as 80%。this，Many passengers questioned airlines returned to the provisions of clause，Have to earn profits of suspicion。The expert inside course of study also appealed to each airline can unity of cancellation fee charge standard，And emulate tourism industry，To make a refund for many days in advance of the passenger preferential treatment。

　　8月14日，记者查询了国内多家机票代理网站，发现目前民航退票费的收取标准已比去年放宽了一些，但高价退票费的现象依然存在，且各家航空公司的收费标准都不一致，最高相差了50%。

On August 14,，The reporter inquires many of China's ticket agency web site，Found that at present the collection standard of civil aviation fares has eased some than last year，But high fares phenomenon still exists，And each airline fee standards are not consistent，The highest difference of 50%。

　　以3—3.9折的机票为例，东航规定退票费按票价的80%收取，国航规定收取30%，南航则规定不得退票。以一张上海到北京390元的3.5折机票为例，东航的退票费高达312元，国航只收117元，差价达到了195元。对于3折以下的特价票，各家航空公司均规定不得退票。

With 3-3.9 discount ticket, for example，China Eastern airlines fares provisions according to 80% of the fare collection，Air China regulation charge 30%，China southern airlines is provisions shall not be refunded。With a Shanghai to Beijing 390 yuan of 3.5 fold the ticket, for example，China Eastern airlines of fares as high as 312 yuan，Air China only accept 117 yuan，Spread achieved 195 yuan。For 3 fold the following special ticket，Each airlines are provisions shall not be refunded。

　　对于高昂的退票费，不少民航旅客都感到不满，认为航空公司在依靠自身垄断优势，制定霸王条款。

For high fares，Many civil aviation passenger feel dissatisfaction，Think that airlines in rely on their own monopoly advantage，Make fighter clause。

　　航空公司对此的解释是，向折扣票旅客收取高价退票费，主要是为了防止部分机票代理商囤积低价票，给正常购票出行的旅客造成影响。“在较高的退票费面前，代理商如果囤下机票又没有及时售出，自身就会受到损失。我们这样做，可以保证更多旅客都能买到低价票。”

Airlines the explanation is that，A passenger to collect high fares，Mainly in order to prevent part of the ticket agent hoarding low-priced tickets，For normal travel tickets affect passengers。“In front of the higher fares，If the agent according to the ticket sold again have no in time，Their own will suffer a loss。We do this，Can ensure more passengers can buy low-priced tickets。”

　　一些业内专家建议航空公司仿效旅行社的做法，给提早办理退票的旅客给予优待。“目前，航空公司只对航班出发2小时以前办理退票的旅客，适当减收退票费。今后，这个时间还可以再提前些，只要不影响机票继续销售的退票行为，都应该放宽标准。航企的宗旨应该是服务旅客，而不是给旅客出行制造障碍。 ”

Some industry experts suggest airlines follow the practice of travel agency，To make a refund early passenger preferential treatment。“At present，Airlines flight only to start 2 hours before the passengers make a refund，Appropriate reduce fares。In the future，This time can be advance some，As long as do not affect ticket sales continue to refund behavior，Should relax standard。The aim of navigation enterprises should be the passenger service，And not for passenger travel manufacturing obstacles。 ”