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携程旅游接受赴日游客退订--亲稳网络舆情监控室
2012-09-19

  钓鱼岛争端开始对中国赴日旅游市场产生影响。近日,国内最大的在线旅游服务商携程旅游对外表示,鉴于钓鱼岛事件升级,即日起,预订了赴日团队游、自由行的国内游客,如果要求取消原计划行程,携程旅游将开始接受退订登记,尽最大努力减少游客退订产生的损失,并视情分担部分费用。

Diaoyu islandtaiwan began to China to Japan tourist market impact.recently,The nation's largest online travel service provider ctrip tourism foreign said,In view of the diaoyu islands event upgrade,From now on,Made a reservation to Japan swim team/Free done domestic tourists,If want to cancel the original schedule,Ctrip tourism will begin to accept unsubscribe registration,Try your best to reduce the loss of tourists unsubscribe produce,And apparent feeling share some of the expenses.

  携程旅游业务部常务副总经理何勇表示,携程旅游尊重旅游者的意愿,如果团队游、自由行旅游者提出退订,给予携程一贯执行的关怀措施,尽最大努力减少退订损失。同时,公司已暂停所有日本游产品的外部宣传推广。“这样做一定会给我们造成不小的经济损失,旅行社要承担一些额外费用,但是以客户为中心是携程的核心理念,在这种特殊的时刻,我们愿意为旅游者分担损失。”

Ctrip tourism department executive vice general manager HeYong said,Ctrip tourism respect the wishes of the tourists,If swimming team/Freedom ride tourists unsubscribe put forward,Give ctrip always follow care measures,Try your best to reduce the loss of unsubscribe.At the same time,The company has suspended all Japanese tour products external promotion."Doing so will give us a big economic loss,Travel agencies should assume some extra cost,But take the customer as the center is the core idea of ctrip,In this special moment,We are willing to share the loss for tourists."

  据悉,目前旅行社并没有接到国家旅游主管部门暂停赴日游的通知。何勇表示,携程旅游会继续密切关注局势变化,随时根据事态的情况对旅游做出调整,不排除采取更多应对措施,以保障游客权益。

It is reported,At present travel agency and not received national tourism departments, the notice of suspension to swim.HeYong said,Ctrip tourism will continue to pay close attention to the situation changes,At any time according to the situation of tourism make adjustments,Would not rule out to take more measures,In order to ensure visitors rights.



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