近日，媒体对华山景区蜂拥而至、数万名游客挤爆华山景区，由此造成大量游客滞留山顶的事件做了大量报道。滞留事件引发游客的不满情绪，导致部分游客与景区工作人员发生冲突，甚至引发持刀行凶的恶性流血事件以及行凶者的身份和受害者后续救治情况媒体给予了广泛关注。

recently,The media to huashan scenic spot throng/Tens of thousands of tourists crowded detonation huashan scenic spot,This caused a lot of tourists stranded the event made a lot of reports.Detention event trigger tourists discontent,In some tourists and the scenic staff conflict,Even trigger a homicidal malignant bloodshed and perpetrator's identity and subsequent treatment situation victims to the media attention.

　　据央视记者10月2日晚从现场传来消息称，由于当天游客数量激增，超过华山缆车运送能力，造成许多游客滞留山顶。部分游客向华山景区管委会提出了质疑，要求退票，并封堵了华山景区的入口，造成管委会接送游客下山的班车暂时无法正常运行。大部分游客采用徒步的方式自行下山。

According to CCTV reporter on October 2, from the late news said,Because of the surge in the number of visitors,More than huashan cable car transport capacity,Cause many tourists stranded the top of the mountain.Part of the tourists to huashan scenic area management committee questioned,Refund request,Huashan scenic spot and blocked the entrance,Cause the ac shuttle tourists came down from the mountain of bus temporarily unable to normal operation.Most of the visitors hiking way down on its own.

　　据当事男子（微博名“纵伤”）微博信息了解到，事发时间为10月2日23时左右，因当日华山游客较多，存在不少人滞留，该夫妇因要求退票，与景区保安发生冲突，被景区保安痛殴并捅十数刀。此后，当地公安部门曾发布此案行凶者非景区工作人员所为，受害者随后便发布微博否认这一说法，称自己在现场并未看到已抓的嫌疑人。

According to the parties to man(Micro bo name"Longitudinal injury")Micro Po information to know,The time for October 2 at about 23,For the more huashan tourists,There exist a lot of people stranded,The couple for refund request,And the security conflict,Be the security drubbing and tong decad knife.Since then,The local public security department has issued the case perpetrator non scenic spot for staff,Then the victim by micro bo rejected the claim,Said the site did not see have catch the suspect.

　　陕西省公安厅副厅长陈里随后也发布微博称，当地公安民警和当地政府300余人已经上山营救引导，截至当晚12时，被困游客已被基本疏散下山。

Shaanxi provincial public security deputy director Chen later released in also micro bo said,The local police and local government of more than 300 people have went up to the mountain rescue guide,At that night when 12,Trapped visitors have been basic evacuation came down from the mountain.

　　事件发生后虽然景区启动了应急预案，当地政府和相关部门也采取了一定的补救措施，但仍然收效甚微。

After the incident although scenic spot launched the emergency plan,The local government and relevant departments have adopted some remedial measures,But still had little effect.

　　笔者认为，华山景区之所以出现 “爆棚”以及上述事件的乱象，是与景区的经营理念、管理制度的不完善以及当地政府和监管部门的监管缺失是分不开的。片面追求经济效益，忽视游客安全，莫视游客的利益是问题的根源所在。

The author thinks that,Huashan scenic spots appear "Befriending the"The above events and mess,With the business philosophy/The management system is not perfect and the local government and regulatory supervision missing are inseparable.The one-sided pursuit of economic benefits,Ignore tourist safety,Not regard the interests of tourists is the root of the problem is.

　　据媒体报道称，华山景区管理部门虽提前启动应急预案应对客流高峰，却没有提前向游客发布“预警信息”。

According to media reports say,Huashan scenic area management department is launched the emergency response plan in advance to the peak,But no early release to the tourists"Early warning information".

　　据华山景区度节总指挥部介绍，华山景区管委会虽启动了应急预案，但1日晚间并没有事先向游客发布 “预警信息”，直到发生游客滞留后的3日下午6时，才发布预警信息，提醒陕西省内游客错时出行。

According to the degree of huashan scenic spot day headquarters is introduced,Huashan scenic area management committee is launched the emergency plan,But 1 night without prior to the tourists and release "Early warning information",Until happen tourists stranded after 3 days at 6 PM,Just a warning message,Remind shaanxi province mistake tourists travel.

　　如果景区通过互联网、手机、电视以及高速公路电子信息公示牌及时向公众发布景区“爆棚”的预警信息，如果景区的管理者严格要求景点按最高容纳游客量采取分时段售票、限量售票，并通过广播、公示牌相关传媒工具及时向游客通报山上缆车运营信息、索道通行拥堵信息、游客超负荷信息等有效措施，合理疏导游客分流，或许可以避免华山景区出现严重“超载”的现象。

If scenic area through the Internet/Mobile phone/TV and a highway in electronic information GongShiPai released to the public scenic spot"Befriending the"Warning information,If the managers strict according to the highest spots for visits to take period of time the ticket/Set limit to the ticket,And through the radio/GongShiPai related media tools to tourists timely report the mountain cable car operation information/Ropeway traffic congestion information/Tourist overload information effective measures,Reasonable dredge tourists shunt,May avoid huashan scenic spots appear serious"overload"phenomenon.

　　在笔者看来，华山景区的管理者或许被门票经济冲昏了头脑，但当地政府及监管部门为何也没有发布预警信息，或对游客超过极限的景区加强监管，采取相应措施呢？

In the author looks,Huashan scenic area managers may be tickets economic go to your head,But local governments and regulators why no warning information,Or to visitors more than the limit of scenic spot to strengthen supervision,Take corresponding measures to it?

　　景区严重“超载”运营，让景区经营者赚个了个盆满钵满，当地政府也获得了丰盈的税收，却把成本和风险转嫁给了游客。人满为患之下，游客的安全也无法得到保障，景区的服务质量无法保证，大批游客拥堵在狭窄陡峭的索道上，数千名游客滞留山上，在摄氏几度的寒夜里，人们连生存最基本的温、饱就很难得到保障，

Scenic spot serious"overload"operation,Let the operators to make a the piles,The local government has also won the heavy full figure of the tax,But cost and risk shifting to the tourists.Under the crowded,The safety of tourists also could not be guaranteed,The quality of service can't guarantee,A large number of tourists congestion in a narrow steep the cableway,Thousands of tourists stranded the mountain,Degrees Celsius in the cold,People even survive the most basic temperature/It is difficult to get full guarantee,

　　游客的初衷是拿钱买“心情”，却变成了拿钱买“气受”、买“受罪”。游客花了比平时更高的价钱，得到的却是劣质的服务。

The original intention of tourists is take money to buy"mood",But became take money to buy"Gas by"/buy"Endure hardships".Visitors spent a higher price than usual,Is given a bad service.

　　而在此前，一些景区因拥挤或踩踏出现过伤亡等恶性事件，因此，绝不能拿游客的伤亡当警钟。一个讲诚信的企业应该把游客的安全放在首位，把游客的利益落到实处。一个负责任的政府要靠科学的管理来预警，以人性化的制度来监管。

And in previous,Some scenic spots for congestion or trample appeared such as casualties malignant events,therefore,Can never take tourists casualties when the alarm bell.A speak good faith enterprise should put the safety of tourists in the first place,The interests of the visitors into effect.A responsible government should rely on scientific management to early warning,In the system of the human nature to supervision.

　　而抱着侥幸心理拿游客安全做赌具，以损害游客利益来盈利的经营模式，虽然一时给景区带来丰厚的利润，但失去的是游客的“口碑”，失去的是政府的公信力。

And hold fluky psychology take visitors safety do gambling paraphernalia,To the detriment of visitors interest to earnings management mode,Although the scenic spot to bring the rich profit,But lost is the tourists"reputation",Lost is the government's credibility.

　　景区客流超容不能及时预警，出现恶性事件得不到及时有效处置，凸显问责机制没能落到实处，违规成本门槛太低也是问题所在的另一个方面。

The passenger flow super capacity can't timely warning,Malignant events appear not timely and effective treatment,Highlight accountability mechanism can't into effect,Violation cost, low threshold is also the problem of another.