10月29日下午，微博红人罗永浩在其微博上称“温和要求管理混乱、作风无赖的国航给我一个正式道歉——我的国航CA822航班飞行遭遇。@中国国际航空 @国航小秘书 @国航知音 大家帮忙转发一下，多谢！”。该条长微博中详细记录了罗永浩10月27日携亲友从普吉岛搭乘国航班机回国，因考虑到母亲身体状况为她购买了两张机票，但其中一个座位没有换到登机牌被航空公司取消而引发的纠纷。截至10月30日上午10点，此微博已经被转发了3万多次，引发了网友的激烈讨论。

The afternoon of October 29th,,Micro bo blue-eyed boy LuoYongHao in its micro bo said"Mild requirements management confusion/Style raffish Air China give me a formal apology - my CA822 Air China flight experience.@ China international airlines @ Air China small secretary @ Air China companion help a forward,Thank you for!"."The long micro bo in the LuoYongHao detailed records on October 27, with relatives and friends from phuket on Air China flight home,Because of considering the physical condition for her mother bought two tickets,But one of the seats no change to the boarding pass by the airlines cancelled caused disputes.As of October 30, 10 o 'clock in the morning,The micro bo has been forward the more than 30000 times,Triggered a net friend of heated debate.

　　罗永浩在微博中称，为母亲预订的原本是经济舱机票，但根据航空公司规定无法升舱，只能重新再购买一张公务舱机票。行前其同事曾打电话向国航客服人员确认：“四个人登机时只能打四张登机牌，但国航可以通过电话将五张票的座位提前预留，所以四个人登机后占五个座位没有任何问题。”

LuoYongHao in micro bo said,For mother reservation was economy class ticket,But according to aviation company rules cannot rise tank,Can only to buy a business class tickets.Prior to their colleagues has call the Air China customer service staff confirmed:"Four men when they board can only play four a boarding pass,But Air China can through the telephone will be five tickets seat reserved in advance,So four after boarding of five seats don't have any problems."

　　根据罗永浩微博的描述，一行人来到机场后在由登机柜台工作人员办理了四张经济舱登机牌。登机之后，客舱服务员却说，“如果没有公务舱的登机牌就不能坐公务舱的位置”，并且原订座位已经被售给其他客人。罗永浩因此与客舱乘务长发生争执。虽然最后事件得以解决，但罗永浩表示，“到下飞机为止，没有任何一个国航的工作人员向我表示过丝毫歉意”，指责国航“管理混乱、作风无赖”，并将客舱乘务长的照片及此前接受采访的文章发布到微博里。

According to the description of the LuoYongHao micro bo,A group of people to come to the airport by after boarding counter staff deal with four zhang economy class boarding pass.After boarding,Cabin attendant said,"If there is no business class boarding pass can't sit a business class position",And the original ticket reservation bit has been sold to other guests.LuoYongHao so and ChengWuChang cabin dispute.Although the last event was solved,But LuoYongHao said,"So far to the next plane,No Air China staff to I expressed perfect",Accused Air China"Management confusion/Style rogue",And the cabin ChengWuChang photos and interview after a paper published in the micro bo.

　　目前国航官方对此事尚无表态和回应。有业内人士在微博评论中解释，“机组在飞机上只认登机牌，因为机组不清楚旅客在没有登机前遇到有什么和正常情况下不一样的情况，我们只能按照正常程序走：旅客必须按照手持登机牌对号入座。”

At present there is no comment on this matter Air China official and response.The personage inside course of study in micro bo comments to explain,"Set on the plane boarding pass only know,Because the unit is not clear passengers without before boarding the meet what and normally not the same,We can only go in accordance with the normal procedures:Passengers must check the number is entered in accordance with the hand boarding pass."

　　还有网友指出了航空公司的工作漏洞：“地面服务在打印登机牌的时候，发现旅客已经到了机场，而且，一位旅客有两个订座记录，尤其一个记录是公务舱的时候，是否应该善意的提醒旅客？帮助旅客真正乘坐到自己想要的座位？将旅客的问题在地面就妥善解决，而不是到客舱再解决。”也有网友表示，罗永浩称“国内一群小丑般的民航公司”是对中国所有民航公司的诋毁，同样需要向航空公司道歉。

Have net friend pointed out that the airline work loophole:"Ground services in print boarding pass time,Find the passenger has come to the airport,and,A passenger has two ticket reservation record,Especially a record is the business class,Whether it should be good remind passengers?Help passenger really take to you want to seat?The problem of the passengers on the ground is properly solved,And not to the cabin to solve."Have net friend say,LuoYongHao says"Domestic a group of clown of civil aviation companies"Is the all China civil aviation company's libel,Also need to apologize to the airlines.

　　附：罗永浩微博截图

attached:LuoYongHao micro bo screenshots