1.你认为罗永浩CA822投诉事件之中，谁的责任更大？

1. Do you think LuoYongHao CA822 complaints of events,Who's more responsible?

• 罗永浩本人
• LuoYongHao I
• 国航电话客服
• Air China telephone customer service
• 机舱服务人员
• Engine room service personnel
• 登机柜台
• Boarding counter
• 都有责任
• Are responsible for
• 其他
• other

2.你认为一本护照买两张机票这件事合理吗？

2. Do you think a passport to buy two tickets it reasonable?

• 合理
• reasonable
• 不合理
• unreasonable
• 不好说
• Not say

3.你认为此次事件之中，航空公司还有哪些地方值得改进？

3. Do you think of the incident,Airlines what place is to be improved?

• 加强票务部门与值机柜台的沟通
• Strengthen the ticket department and the check-in counter for communication
• 提高客舱服务人员水平
• Improve the cabin service level
• 加强电话客服的专业培训
• Strengthen the telephone customer service of professional training
• 其他方面
• Other aspects