今年“十一”期间，李女士远在宁波的同学一家到大连旅游。尽地主之谊，李女士在开发区某饭店预订一个包间，宴请同学一家。就餐前，李女士和同学一起去洗手间，让自己老公和同学的老公先点餐。不料，走出包间没多远，李女士就不慎摔倒在地。李女士诉称，摔倒后，她疼痛不已，在饭店服务员和同学的帮助下，她才站起身。事后发现，饭店地板上未清理的油渍是导致李女士摔倒的罪魁祸首。因为李女士摔伤，一行人没有吃饭就将她送到医院，经检查，此次摔伤造成李女士左臂粉碎性骨折。李女士为此先后共花费医疗费15000余元，都是自行支付的。

This year"eleven"period,Ms. Li far ningbo classmate a to dalian tourism.Do the honours of,Ms. Li in the development zone a hotel reserve a private room,Fete classmate a.Before dinner,Ms. Li and his classmates go to the bathroom,Let oneself husband and classmates husband first order.behold,Out of the private room not far,Ms. Li will he fell to the ground.Ms. Li v. says,After falling down,Her pain at,In the hotel waiter and under the help of the students,She just stood up.It is subsequently found that,Hotel floor not clean up the oil is lead to ms. Li fell culprit.Because ms. Li hurt,A line of people did not eat will her to the hospital,Through inspection,The fall caused by ms lee left arm comminuted fracture.Ms. Li therefore has a total of more than 15000 yuan medical treatment cost,Is to pay.

　　事后，李女士要求该饭店就医疗费、误工费等赔偿30000余元。店方却表示，李女士摔伤时尚未点餐，不构成消费关系，饭店最多只能支付5000元钱，且不作为赔偿款，只是出于同情。饭店的态度让李女士十分气愤，于是将其投诉到开发区消协。

afterwards,Ms. Li for the medical treatment of hotel/Such as make compensations for more than 30000 yuan.Inn square but said,Ms. Li has not been injured when ordering,Does not constitute a consumption relationship,Hotel most can only pay 5000 yuan,And not as properly,Just out of pity.The attitude of the hotel to ms. Li very angry,So will the complaint to the development zone disappear assist.

　　接到消费者的投诉后，开发区消协进行了认真细致的调查，认为：在消费者就餐前与该饭店具有先合同义务，明知地板产生油渍顾客经过有可能摔倒，却没有尽到告知或提示的义务。尽管消费者尚未点菜，但目的是消费，因此双方有因果关系，店方应当承担必要的赔偿责任。经过反复调解，最终，双方就赔偿事宜达成共识，该店一次性赔偿抚慰金2万元，李女士对此处理结果非常满意并表示感谢。

After receiving the consumer complaint,Development zone has carried on the earnest careful investigation,think:In the consumer before dinner with the hotel has the first contract obligations,Knowing the floor produces oily be soiled customer after may fall,But have not done told or hint of obligation.Although consumers not to order,But the purpose is to consumption,Therefore the causal relation,Inn square shall bear the liability of compensation of the necessary.After repeated mediation,finally,The two sides reached an agreement for matters concerned,The store one-time compensation solatium is 20000 yuan,Ms. Li this processing results very satisfied and said thank you.

相关法律法规： Relevant laws and regulations:

　　《中华人民共和国消费者权益保护法》第七条“消费者在购买、使用商品和接受服务时享有人身、财产安全不受损害的权利。”

[The consumer rights and interests protection law of the People's Republic of China]Article 7"Consumer is buying/Use of a commodity or receipt of a service, enjoy personal/Property safety is not compromised rights."

　　第四十一条“经营者提供商品或者服务,造成消费者或者其他受害人人身伤害的,应当支付医疗费、治疗期间的护理费、因误工减少的收入等费用。造成残疾的,还应当支付残疾者生活补助费、残疾赔偿金以及由其扶养的人所必需的生活费等费用。构成犯罪的,依法追究刑事责任。”

Article 41"A business operator providing commodities or services,Cause consumer or other bodily injury,Shall pay the medical treatment cost/Nursing during treatment/His loss in income and expenses.Cause defect,Should also pay crippled extra allowance for living expanses/Disability compensation and the maintenance of the necessary living expenses.Constitute a crime,Shall be investigated for criminal responsibility according to law."