导游推荐自费项目 Guide recommended projects at one's own expenses

　　65岁的徐老伯介绍说，上个月他和朋友在长寿路上的不夜城国际旅行社报名参加“泰国六日游”，团费为2900元。在出发前的说明会上，旅行社领队曾承诺，行程中会提供若干自费项目，但游客可自愿参加，绝不强迫。

The 65 - year - old old man xu said,Last month he and friends in the presence of town of international travel service sign up for"Six days tour of Thailand",Membership fee is 2900 yuan.Before we start at that,Travel agency manager promised,Trip will provide several projects at one's own expenses,But tourists may voluntarily participate in the,Never forced.

　　11月7日，徐老伯和四十多名团友启程飞往泰国，并在曼谷顺利进行了两天的游览。可从第三天起，噩梦便开始了。当时，大家正在前往海滨城市芭堤雅的途中，随车的泰国导游突然拿出一份“自费项目宣传册”，热情地向游客推荐当地的特色项目，包括出海巡游、精油按摩、人妖表演等。“可团里大多是老年人，对这些项目都不感兴趣，所以没一个人愿意参加。”

On November 7,,Xu old man and more than forty MingTuan friends set out on a journey to fly to Thailand,And smoothly in Bangkok for two days of sightseeing.But from the third day,Nightmare began.At that time,Everybody is going to the coastal city of pattaya way,Lorry-mounted Thailand tour guide suddenly took out a"At one's own expense project brochure",Warmly recommend to the tourists the characteristics of the local project,Including sea cruise/Essential oil massage/Hybrid performances, etc.."But mostly the elderly group,All of these projects are not interested,So no one willing to participate."

无人消费导游发怒 No one consumer guide to anger

　　见游客们不为所动，导游突然拉下脸来，“你们一个都不参加，我还怎么赚钱?”大家依然坚持己见，这下导游发怒了。他立刻示意司机停车，并扬言“如果今天有人不交钱，那就别走了!”游客们面面相觑，顿时不知所措，“当时外面是荒郊野外，一个人影也没有，我们都有些怕了。”

See visitors rise superior to,Guide suddenly to pull a long face,"You are not to participate in one,I still can make money?"You still insist on your opinion,The tour guide was very angry.He immediately to the driver to stop,And threatened to"If today some people don't make money,Then don't go!"Visitors looked at each other,Suddenly at a loss,"When outside is jungle,A figure no,We are afraid."

　　导游见游客仍在犹豫，终于破口大骂起来，游客们也据理力争，双方在路边足足僵持了近一个小时。“后来有些老人因为长时间闷在车厢里，身体出现不适，大家只能妥协，每个人交了1580元，被迫参加了所有自费项目。”徐老伯气愤地说。

Guide see tourists are still hesitating,Finally shout abuse up,Visitors also fight it out,Both sides on the roadside fully stalemate for nearly an hour."Then some old man because of long time stuffy in the car,Body appear not,Everybody only can compromise,Everyone made 1580 yuan,Forced to participate in all program at one's own expenses."Xu old man angrily say.

　　虽然事态暂时得到平息，但接下来的几天，游客们因为受到惊吓，也没了游山玩水的兴致。

Although things temporarily subside,But over the next few days,The tourists because of frightened,Also didn't make a sightseeing tour of the interest.

　　记者致电旅行社领队蒋先生，当被问及所带的旅行团是否遭遇地接导游强制消费时，对方称“不知道”，随后便挂断电话。

Reporters call the travel agency manager Mr. Jiang,When asked about with the road encountered to meet guide compulsory consumption,Each other says"Don't know",Then hang up.

严禁强制游客消费 It is strictly prohibited to forced the tourists' consumption

　　记者致电上海市旅游质量监督所，工作人员坦言，强制消费现象一直是旅游投诉的重灾区。根据今年8月提交全国人大审议的《中华人民共和国旅游法(草案)》规定，旅行社组织、接待团队旅游不得指定购物场所，不得强迫或者变相强迫购物，不得安排任何形式的另行付费旅游项目。如违反相关规定，旅游者有权在旅游行程结束后30日内，要求旅行社承担退货、退还费用的责任。旅游行政主管部门也应对违规旅行社处5万元以上20万元以下罚款。

Reporters call the Shanghai tourism by quality supervision,Staff said,Compulsory consumption phenomenon has been complaints of tourism areas.According to this year August submitted to the National People's Congress of the review[Supply of the People's Republic of China(draft)]provisions,Travel agency/Reception team tourism shall not designate any shopping place,May not compel or in a disguised manner compel shopping,Must not arrange any form of further pay tourism projects.If there is a violation of the relevant provisions,The tourists shall have the right to travel in the end after 30 days,Travel agency requirements for return/Return the responsibility of the cost.The competent administrative department of tourism and deal with illegal travel agency in 50000 yuan of above 200000 yuan of the following a fine.

　　此外，早在今年3月，本市旅游局就针对某些旅行社低价揽客、在行程中强制游客消费等问题，重申了相关规定，其中明确要求旅行社应规范经营行为，抵制“零负团费”，停止销售低价旅游产品;作为组团社在选择地接社时，要选择有资质、有信誉的旅行社作为合作伙伴，并签订合作协议，明确双方的权利义务。

In addition,In early march this year,The city tourism bureau is for some travel agencies LanKe at a low price/In the trip forced tourist consumption and other problems,Reiterated the relevant regulations,The clear requirements travel agency should regulate their business activities,boycott"Zero negative membership fee",Stop selling low tourist products;As ZuTuanShe in choosing when DeJieShe,Want to choose to have qualification/Reputable travel agency as partners,And sign a cooperation agreement,Clear the rights and obligations of the parties.

　　业内人士建议，如游客在旅游消费过程中合法权益遭到侵害，应保留相关书面凭证，并注意索取发票，以便事后维权。

The personage inside course of study suggest,If visitors in the tourism consumption process by legal rights violations,Should retain relevant written documents,And pay attention to ask for invoice,Afterwards to rights.