7月23日上午10点，42名游客来到南京禄口机场候机厅，他们将乘坐下午1点的航班飞往欧洲。大部分游客是在南京的几家旅行社报的名，最后被集中到中妇旅，团费在14000元上下。导游王先生准时来到候机厅，拉开存放护照的小包拉链，发现护照都不见了。他仔细回忆这两天的行程：7月21日，他在上海拿到游客的护照，装进小包后带回了家；22日，他乘高铁从上海赶往南京，隔天再赶到禄口机场。 “小包一直放大包里的，大包还上了锁。 ”王先生认为自己遭窃了，但如何被偷的，却毫无印象。

On 23 July 10 o 'clock in the morning，42 visitors come to nanjing lukou airport lounge，They will be in 1 p.m. flight to Europe。Most of the tourists are a few travel agencies in nanjing in the name of the newspaper，The last is concentrated in the journey to women，The cost of $14000 in fluctuation。Guide to lounge on Mr. Wang，Pull open deposit packet of passport zippers，Find passport are gone。He carefully recall the two day trip：July 21,，He's in Shanghai to tourists passport，Packed into the small home；22，He take high iron from Shanghai to nanjing，The next day to get to the lukou airport。 “Package has been amplified the bag，Big pack is locked。 ”Mr. Wang think his theft，But how was stolen，But have no impression。

　　行程泡汤，42名游客一度无法接受。 “团里有两名70岁以上、四五名60岁以上的老人，他们经不起折腾。10个孩子也对暑期出游期待已久，现在却落了空。 ”游客代表郭女士表示。

Juice trip，42 visitors once can't accept it。 “In the two 70 years old、Four or five name over 60，They can't afford to do STH over and over again。10 children also was looking forward to a summer stay，Now but fall the empty。 ”Representative guo woman says visitors。

　　中妇旅欧洲部经理林仪告诉记者，因为暑期机票紧张的原因，已不可能订到近期赴欧的机票了。旅行社方面提出解决方案：一，根据合同约定，游客的团费全退，并按照费用的20%赔付；二，游客们为这次旅游所做的前期准备产生的开销都由旅行社买单；三，以后报名旅游给予优惠。

Women in a European manager LinYi told reporters，Because the cause of summer ticket nervous，Already can't order to Europe to recent airline ticket。Travel agency puts forward solutions：a，According to the contract，Tourists all fue back，And according to 20% the cost of the compensation；two，Visitors to the tourism of the preparation of the expenses generated by the travel agency；three，Sign up after tourism give preferential。

　　但这个方案并没有被游客接受，郭女士认为，旅行社应按团费退一赔二支付赔偿，这其中除了团员的直接经济损失还有精神损失。

But the scheme and is not tourists to accept，Guo women think，Travel agency should be paid according to take a paid two pay compensation，One of the members in addition to direct economic losses and spiritual loss。

　　两天来，游客与旅行社未达成共识。中妇旅表示，此次护照遗失旅行社方面肯定要承担全责，同意按照合同约定的团费的20%进行赔付，甚至同意退一赔一，但再多就无法承受。

Two days，Tourists and travel agencies reached a consensus。Woman said in a，The passport is lost travel agency is sure to take full responsibility for it in，In accordance with the contract agreed to 20% of the cost of the compensation，Even agreed to take a paid a，But more than just to bear。

　　24日，游客在参考旅游合同后进一步将赔偿金额提高至5万元/人。“合同既然注明如果因游客个人原因滞留境外需赔付给旅行社每人5万，那么对等情况下现在是旅行社责任，他们难道不用赔我们吗？ ”郭女士说。

24，Tourists in reference to the travel contract further will compensate for the amount after rising to 50000 RMB/person。“Contract since indicate if for visitors personal reasons to travel overseas to inform the stranded per 50000，So equivalence case is now travel agency responsibility，They don't need not compensate us？ ”Guo said ms。

　　据悉，目前这些游客已投诉至有关旅游部门。上海市旅游局市场管理处相关负责人表示，此次事件中旅行社的责任属于工作过失，不是有意欺诈，应按照旅游合同的约定进行赔付，至于其他赔偿要求，可通过旅游质监所调查裁定。

It is reported，At present, these visitors have complaints about the travel department to。Shanghai tourism administration market administration officials say，The incident the responsibility of the work of travel agency belong to fault，Didn't mean to fraud，Should according to travel the agreement of the contract for compensation，As for other compensation claims，But through the tourism ZhiJianSuo survey ruling。