昨天上午9点09分、11点45分，235名旅客分两批乘飞机返回香港，第二批旅客在天河机场呆了9个多小时。多次经历过航班延误事件的机场工作人员，起初有点担心旅客也会像一些内地旅客一样，发火、霸机、索要补偿，令他们非常意外的是，这些旅客在候机大厅里打地铺、睡椅子，没人发脾气，气氛很平静。

At nine o 'clock yesterday morning, points/11 45 points,235 passengers were divided into two group of fly back to Hong Kong,The second passenger in the tianhe airport for nine hours.Many experienced flight delay event airport staff,At first a little worry about passengers will also be like as some mainland passengers,ignition/The machine/Ask for compensation,Make them very surprise,The passengers on the floor in the waiting hall/Sleep chair,No one lost his temper,Atmosphere is very calm.

乘客“留宿”候机大厅很安静 passengers"stay"The lobby is very quiet

　　该航班使用波音777—300ER大型宽体客机，载有18名机组人员、235名乘客，都是香港、英国、德国等境外乘客。航班进入湖北期间机长闻到烟味后，2点07分，航班降落天河机场。经检查，飞机前起落架轮胎存在异常，无法继续飞行。

The flight use Boeing 777-300 - er large wide-bodied airliner,Carrying and crew members/235 passengers,Are Hong Kong/British/Germany foreign passengers.During the flight into hubei captain smell after smoke,2 point 7 points,Flight landing tianhe airport.The inspection,The nose gear tire exist anomaly,Cannot continue to fly.

　　全机旅客都是非大陆籍人士，没有入境许可，不能入住武汉市内酒店，只能在天河机场国际航站楼候机大厅里等待。

The whole machine passenger is continental nationals,No entry permit,Can't check in wuhan city hotel,Only in the tianhe international airport terminal in the waiting hall waiting for.

　　凌晨，武汉气温接近零摄氏度，机场将暖气开到最大，向旅客发放毛毯，提供所有服务，机场急救中心医务人员不断巡视。

morning,Wuhan temperatures close to zero degrees Celsius,The airport will be the largest open central heating,Passengers to issue a blanket,To provide all of the service,The airport emergency center medical personnel constantly patrol.

　　2点37分，机长出现在现场，向旅客解释了原因，诚恳致歉，并告知了分批返回香港的时间。机组全体人员都呆在大厅，空姐空哥按机上服务标准，给旅客端茶送水。

2 point 37 points,The captain appeared in the field,Explain the reason to the passenger,Sincere apology,And inform the batch to return to Hong Kong time.A flight crew stayed at the hall,A flight attendant KongGe according to the service standard,To the passenger terminal tea to send water.

　　湖北机场地服公司负责人说，旅客中最大的60多岁，最小的2岁，大家有的在候机大厅座椅上睡觉，有的用行李打地铺，有的打牌、上网，十分安静，像在正常候机。

Hubei airport to suit the company officials said,The biggest passenger sixty,Minimum 2 years old,Everyone in the lobby some sleep on the seat,With some luggage on the floor,Some CARDS/Internet,Very quiet,Like in the normal.

　　来自伦敦的旅客迈克带着2岁儿子从香港回家，孩子在候机大厅突然发烧，急救中心医务人员用药后，孩子很快退烧。迈克十分感激，他对急救人员说：“（航班备降）这是为了乘客安全，我们需要平静接受。”

From the London passenger mike with a 2 year old son home from Hong Kong,Children in the lobby suddenly have a fever,First aid center medical personnel after use,The child soon fever.Mike is very grateful to,He said to emergency personnel:"(Flights alternate)This is for passenger safety,We need to calm accept."

地服人员很意外很感动 Ground crew very accident was moved

　　天河机场昨晨紧急将懂外语的地服人员从家中召回，为235名旅客服务，大家都有点忐忑不安，担心旅客闹情绪、发脾气。

Tianhe airport yesterday morning emergency will understand a foreign language to crew recall from home,For 235 passenger service,You are a little nervous,Worry about passenger be disgruntled/temper.

　　湖北机场地服公司统计，今年，天河机场平均每个月要碰到一两起国内航班延误的情况，多次发生旅客围打地服人员、霸机、拒绝登机要补偿等事件。

Hubei airport to suit the company statistics,This year,Tianhe airport average every month to meet one or two up domestic flight delay situation,It has happened so many times around the passengers strike the ground crew/The machine/Refuse to boarding to events such as compensation.

　　机场地服何小姐发现，这235名旅客很礼貌，她每次发放餐食、热水时，都能听到一声“谢谢”，心里觉得很暖和。

The airport to take HeXiaoJie found,The 235 passengers very polite,Every time she issue meals/When hot water,Can hear a sound"thank you",Heart feel very warm.

　　微博博友“@空恋夜月”是值班的机场地服工作人员，早晨6点30分，她发了微博：“外国人的随遇而安、理解、沟通，都值得我们学习！虽然累，但觉得自己升华了！”

Micro bergkamp friend"@ empty love on the night"Is on duty to serve the airport staff,Morning 6 PM,She made a micro bo:"Foreigners to make the best of it/understand/communication,Are worthy of our learning!Although tired,But feel the sublimation!"

　　作者：左洋 (来源：武汉晚报)

The author:ZuoYang (source:Wuhan evening news)