市民>>明明没约定还带着去购物 citizens>>Clearly didn't agreed with go to shopping

　　宋先生告诉记者，11月中旬，他和老伴商量着出去转转，在城区咨询了几个旅行社之后，最后在凤凰台北中国旅行社总社(青岛)聊城分公司报了名，线路名称为“海口往返六天五晚”游。“最后谈下来的价格是每人2320元，平时都是3000多元。”

Song told reporters,In the middle of November,He and his wife go out to discuss the around,In the city a few travel advisory after,Finally in the China travel service head office in Taipei(Qingdao)Liaocheng branch applied,Line name for"Haikou return six days 5 nights"swim."The last talk down price is 2320 yuan per person,At ordinary times is 3000 yuan."

　　宋先生说，当时海口这条线路有两种，一种是需要购物的，另一种是不需要购物的，因为不喜欢买东西，所以选了这种无购物旅游。

Song said,When haikou this line have two,One is the need to shopping,Another kind is don't need of shopping,Because they do not like to buy things,So choose the no shopping tourism.

　　“到了海南之后，地接是海天旅行社，我们住在了“景韵大酒店”，里面条件很一般，根本不像是合同上的四星级，也没有任何星级标志。”另外，由于宋先生和老伴没有舍得花钱报自费项目，所以只能和别的游客一起去，看着别人进去玩，老两口在景区门口等着。“自费的倒是都去了，可合同上约定的部分地方没有去。”宋先生说。旅游第四天，忍无可忍的宋先生向当地旅游部门投诉，后来，宋先生和其他几名游客没去的景点，地接旅行社安排专车拉着转了一遍。宋先生称，景点补齐之后，第五天的行程却因此耽搁了。

"After the hainan,To meet is the travel agency,We live in the"Scene rhyme hotel",Inside the condition is very general,Don't like the contract four-star,No star sign."In addition,Due to the song and his wife not willing to spend money to project at one's own expenses,So can only and other tourists go together,Look at others in play,The old couple in the scenic spot the door waiting for."At one's own expense it all go to the,Can the contract agreed parts did not go."Song said.Tourism on the fourth day,The limit of song to the local tourism departments complaints,later,Song and several other tourists didn't go to scenic spots,To meet such travel arrangements took turn again.Song says,Scenic spot after polishing,The fifth day of travel is so delayed.

　　“合同上明明没有约定购物，可到那里还是拉我们去买东西。”宋先生说，导游带着他们先后去了几个购物点。

"The contract clearly was not prescribed shopping,But there still pull us to buy things."Song said,Tour guide to take them to a few 购物点 successively.

　　17日下午，记者来到中国旅行社总社(青岛)聊城分公司，前台经理黄磊告诉记者，对于这事，他们员工大体是知道的，“四星级酒店也分挂四和准四，如果是准四，就看不到四星级标志。对于一些旅行过程中可能存在的隐形消费，我们在签合同之前，也都是详细说明的。”

17 afternoon,The reporter comes to China travel service head office(Qingdao)Liaocheng branch,Front office manager HuangLei told reporters,For this,They generally know employees,"Four-star hotel also points to hang 4 and quasi four,If it is quasi four,Can't see a sign.For some travel possible contact in the process of consumption,We are before the contract is signed,Are also specified."

　　黄磊说，宋先生所说的行程顺序调整，这在旅行过程中有时会不可避免，为了统一安排，旅行社是有这个权力的，这并不会减少行程，只是将顺序做了调整。宋先生选的这条线路算不上纯玩，只是中低档线路，纯玩线路每人至少要4000元以上。

HuangLei said,Song said stroke order adjustment,In the process of travel sometimes inevitable,In order to unified arrangement,Travel service is have the power,It will not reduce stroke,But will order the adjustment.Song chosen this line is not pure play,Just low-standard line,Pure play each line should be at least 4000 yuan of above.

　　“游客不满意，会直接给我们打电话，由我们出面协调。”黄磊说，行程在合同中写得明明白白，都会安排去，一个也不会落下。“要取消也是自费项目，游客回来，我们都会一一回访。”

"Visitors are not satisfied with,Will directly to call us,By our front coordination."HuangLei said,Travel in the contract clearly written,Will be arranged to go to,A also won't fall."To cancel is chargeable,Tourists come back,We will return them."

　　该公司副总经理王同庆说:据我了解，住的给他们提高到了挂五星级别酒店，已经很不错了。在宋先生回来之前，海南那边的地接旅行社也已经向他们道歉，双方达成一致，事情已经解决完了。当时宋先生也对处理结果表示满意。”

The company deputy general manager WangTongQing said: I understand,Live up to give them hang five-star level hotel,Have very good.In the song come back,On the other side of hainan to meet travel agencies have apologize to them,Both parties agree,Things have to solve out.When song also pleased with the processing results."

　　旅行社>>旅游景点一个也没落下

Travel agency>>Tourist attractions a also fall down

　　旅游局>>参团旅游一定要签订合同

Tourism administration>>CanTuan tourism must sign a contract

　　对宋先生的遭遇，聊城市旅游局旅游质量监督所申长宇提醒，在报名参加旅游团要签订合同，一定要注意看合同是否带有编号。正规旅游团会有市旅游局统一签发的合同书，且编号能在旅游质量监督所查到。

Song of the encounter,Liaocheng city tourism bureau of quality supervision, the tourism ShenChangYu remind,In the sign up for Tours to sign a contract,Must pay attention to see whether the contract with Numbers.Regular tour group will have unified municipal tourism administration bureau issued by the contract,And Numbers in the tourism quality supervision and check to the.

　　如果旅行过程中遇到旅游团擅自更改旅游行程以及强行带游客在合同中没有事先说明的购物点购物的事情，游客可以在旅行中利用相机等工具把证据保留下来，待旅游结束后，可以向当地的旅游部门对旅行社进行举报。旅游部门接到举报后，会尽快落实情况，事情比较小的可以对旅客和旅行社进行调解，事情比较大的旅游部门会移交给执法机关。

If we meet in the process of travel tour do STH without authorization changes trips and forcibly take tourists in the contract without prior the 购物点 shopping things,Visitors can use the camera in travel tools such as evidence to keep down,After to travel,May apply to the local tourism departments to report to travel.Tourism department receives reports,To carry out the situation as soon as possible,Things smaller to passenger and travel agency for mediation,Things larger tourism department will hand over to law enforcement agencies.

　　对于老年人报旅游团，申所长建议老年人去专门的老年人旅行社，这样不管是从行程安排还是饮食方面来说，对老年人都有好处。 (来源：齐鲁晚报)

For the old newspaper group,"Director suggested old people go to special old people travel agency,So no matter from scheduling or eating ways,For old people are good. (source:Qilu evening news)