连续五六天的雾霾天，让平日里发愁打车的张媛发现出租车好打了。1月13日14时，张媛与几个朋友在北京三里屯逛完街准备回家时，发现往日最难打车的这个地段竟然有十几辆出租车停在候车区。

Continuous or six days of fog haze days,Make daily worry the taxi ZhangYuan found a taxi good hit.On January 13, 14 when,ZhangYuan and a few friends in Beijing sanlitun after shopping were ready to go home,Find the past the taxi this section should have a dozen taxi stop in the waiting area.

　　“除了因为空气污染太重，很多人选择在家过周末等原因外，北京市出租车管理部门近期加强对违规出租车的处罚力度，也使很多出租车司机注意规范运营。”北京北汽出租车公司一位王姓师傅告诉中国青年报记者。

"In addition to because of air pollution,Many people choose to spend the weekend at home and the reason,Beijing taxi management department to strengthen the recent illegal taxi punishment,Also make a lot of taxi drivers pay attention to standard operation."Beijing taxi company being a master wang told China youth daily reporter.

　　家住对外经贸大学附近的李女士说，近来打车自己觉得理直气壮了，原因是“最近，她在北京交通广播的一段节目中听到，北京几家出租车公司负责人集中表态要严管出租车司机拒载、议价行为，并公布了监督电话。”

The foreign trade and economic cooperation in near university of ms. Li said,Recently the taxi feel walk tall,Reason is"recently,She in Beijing traffic broadcast a program can hear,Beijing several taxi company controller's focus off to taxi driver refuse to take passengers/Bargaining behavior,And published the supervision and telephone."

　　此前，对于出租车拒载、议价的处罚只停留在罚款层面，而近期北京交管部门针对出租车出台了新的处罚标准，其中规定“出租车发生拒载、挑活儿、砍价等严重服务违规行为的，视情节轻重暂停上岗1至3年”。那么，一直遭到外界指责的北京出租车难打、拒载现象是否有所改善？乘客在遇到拒载时应当如何投诉呢？

after,For a taxi refuse to take passengers/Negotiation of punishment only stay in a fine level,And the recent Beijing traffic department for taxi issued a new punishment standard,The provision"Taxi refuse to happen/Pick work/To bargain and serious violations of the service,The seriousness of the cases suspension mount guard 1 to 3 years".so,Has been accused by outside Beijing taxi difficult to play/Refuse to take passengers phenomenon is improved?Passengers should refuse to meet how complaints?

　　遭遇拒载、不打表，部分乘客忍气吞声 Encounter refuse to/Don't play table,Some passengers submit to humiliation

　　1月8日14时，北京站广场，从沈阳到北京出差的赵先生看到车站广场出租车候车区排队人多，于是沿着北京站东街往外走，寻觅出租车，在车站附近的一处公交车站旁边，他看到停着一辆出租车，但司机得知赵先生去向后，以不好调头为由婉拒了他。

1 August 14 when,Beijing railway station square,From shenyang to Beijing on business of Mr. Zhao see the station square a taxi waiting area queue many,So along the Beijing railway station there 's go outside,Looking for a taxi,In a place near the station next to the bus stop,He saw stop a taxi,But the driver to know Mr. Zhao after,To bad for his head back declined.

　　随后，中国青年报记者以乘客身份向该车司机询问是否到国贸方向，也遭到拒绝。记者向北京站出租车候车区管理人员反映拒载情况，管理人员认为该车不在车站候车区管理范围，所以不受车站管理。

then,The China youth daily reporter to passenger identity to the driver asked whether to trade direction,Was also refused to.The Beijing station a taxi waiting area management personnel reflect refuse to take passengers situation,Managers think the car is not the station waiting area management scope,So from the station management.

　　“遇到拒载可以拨打北京市交通委员会监督电话，投诉拒载的司机。”在候车区排队的一辆出租车司机师傅说。

"Meet refuse to take passengers can call the Beijing traffic committee supervision and telephone,Refuse to complain of the driver."In the waiting area lines a taxi driver teacher said.

　　记者遂拨打北京市交通委员会监督电话，对拒载车辆进行了投诉，向接受投诉的工作人员提供了该车的车辆信息，对方表示会在30个工作日内回复。

Reporters then call the Beijing traffic committee supervision and telephone,To refuse to take passengers vehicles were complaints,To accept the complaints staff provides the vehicle information,The other said in reply within 30 working days.

　　当天16时左右，中国青年报记者在中国军事博物馆地铁站出站口附近，看到两辆显示为暂停营运状态的出租车正在招揽乘客。

The day at about 16,The China youth daily reporter in the Chinese military museum subway station near the exit,See two car show for suspend its operation state of the taxi is soliciting passengers.

　　由于手里提着一箱沉重的焊条，从辽宁锦州去河北涿州做工的陈亮选择了其中一辆出租车，但该车司机并没有马上出发，而是继续招揽乘客，记者随即也乘坐了这辆出租车。

Because of carrying the heavy a box of the electrode,From liaoning jinzhou to hebei zhu state work ChenLiang choose one of the taxi,But the driver did not set off right now,But to continue to attract passengers,Reporters then take the taxi.

　　由于该车处于暂停状态并且没有计价器，记者与陈亮只得按照司机要求每人支付了10元车费。记者看到，该出租车不仅没有计价器，在出租车副驾驶位置也没有摆放“北京市出租汽车驾驶员服务监督卡”。

Because the car in a suspended state and no meter,Journalists and ChenLiang according to the driver had to pay for each ten yuan fare.The reporter sees,Not only has the taxi meter,In the taxi co-pilot position nor put"Beijing taxi drivers JianDuKa service".

　　“这些出租车司机‘做贼心虚’，担心会被举报投诉，把姓名等相关信息都隐匿了。”陈亮下车后无奈地说。

"The taxi driver‘Have a guilty conscience’,Worry will be reporting and complaint,The name and other related information to hide."After get off ChenLiang reluctantly said.

　　记者问陈亮，“既然知道不规范，为什么不投诉？”

The reporter asked ChenLiang,"If we know that is not standard,Why not complain?"

　　陈亮说，“我是外地人，不知道举报电话，也没工夫为了10元钱去较真儿、费神儿。”

ChenLiang said,"I'm a stranger here,Don't know to report telephone,Also didn't work for ten yuan to partners who are getting serious about/Fee absolute being son."

　　据记者观察，像这样往返于地铁军事博物馆站与北京西站之间的出租车，当天有十几辆都是等拼客车满后才开车。

According to the reporter observed,Like this back and forth to the metro station and military museum between Beijing west railway station of the taxi,There are ten cars are the only after full spell, such as bus drive.

　　对此，中国人民大学法学院教授、中国消费者协会副会长刘俊海告诉记者，出租车司机拒载、随意抬价的行为，直接侵害了消费者的知情权、选择权和公平交易权。“不打表是违反了知情权，许多司机恶意串通价格，使消费者无法选择，公平交易权在肆意抬价上更无从谈起。”

this,China people's university law school professor/The China consumers' association, vice chairman of LiuJunHai told reporters,A taxi driver's refuse/Optional bid up behavior,Directly infringes the consumers' right to know/Option and fair dealing."Don't play table is a violation of the right to know,Many of the drivers malicious in collusion with the price,Make consumers can't choose,Fair dealing in throwing bid up more mentioned."

　　此后，记者查询了陈亮乘坐的出租车汽车公司的号码，并拨打了该公司电话进行投诉。

Since then,The reporter inquires ChenLiang take taxi car company's number,And call the company telephone complaints.

　　1月9日13时，西单商场。两辆打着暂停营运标志的出租车停在堂子胡同街道一侧。杨女士一行3人去一辆出租车前询问。

On January 9, 13 when,Xidan shopping center.Two car stop operating under the sign of the taxi stop at the hall child hutong street side.Young lady a line of 3 people to a taxi asked before.

　　“师傅，去不去北礼士路？”

"teacher,Go LiShiLu north?"

　　“去，可不打表，要100元。”

"to,Don't play table,To 100 yuan."

　　得知要价后，杨女士只得去候车区等候其他车辆。

After that price,Young lady had to go to waiting area waiting for other vehicles.

　　李女士告诉记者，“以前投诉过，由于没有记住司机姓名和车牌号，投诉了也没有用，即使公司说处罚了司机，谁又能证明呢？我们出于维权成本和人身安全考虑不可能亲自去监督。”李女士说，她建议出租车公司和管理部门能够建立一个公示查询系统，方便乘客在网上查询投诉进展和投诉结果。

Ms. Li told reporters,"Before a complaint,Because do not have to remember the name of the driver and license plate number,The complaint is useless,Even if the company said punished the driver,Who can prove it?We of the cost for rights protection and personal safety may not go to supervision."Ms. Li said,She suggested a taxi company and management department to establish a public inquiry system,Facilitate the passengers inquire on the net complaints progress and complaint results.

　　乘客投诉举证需要提供证据以及车辆信息 Passenger complaints burden need to provide evidence and vehicle information

　　北京市从2007年11月1日起实施的《出租小轿车营运服务规范》规定，拒载是指车辆处于待租状态，驾驶员在得知乘客去向后拒绝载客的行为，以及驾驶员接受调度中心调派任务后未执行的行为。

Beijing from November 1, 2007 the implementation[Rental car operating service standards]provisions,Refuse to take passengers is refers to the vehicle in the state for rent,The driver that passengers after the behavior of the passenger to refuse,And the driver accept dispatch center dispatching task does not perform the behavior.

　　“我们将会责令司机停运整顿，并让其接受至少3天的内部学习。”对于记者投诉在北京西站拉活儿的违规出租车，1月10日，该出租车所属公司相关工作人员做出回复，在停运的3天里，公司不再给该司机发放油补和工资，停运3天造成的损失预计约1000元，希望对司机起到教育和警示作用。

"We will order the driver decommissioning reorganization,And to accept the at least 3 days of internal learning."For journalists complaints in Beijing west railway station and the work of a taxi,January 10,,The taxi company of affiliation related staff to reply,In the three days,The company will no longer give the driver issue oil fill and salary,In the loss caused by 3 days is expected to about 1000 yuan,Hope to have the driver education and warning role.

　　而此前，中国青年报记者也一并向北京市交通执法总队反映了北京西站、北京站等地段存在出租车司机议价、拒载的行为。对此，北京市交通执法总队违章处理处岳处长表示，“近期在北京西站附近，交通执法总队加强了监管力度，对一些经常在附近违规营运的车辆进行了查处。”

And after,The China youth daily reporter also to Beijing along with all the traffic law enforcement corps reflects the Beijing west railway station/Beijing station and existing taxi driver of bargaining/Refuse to take passengers behavior.this,The Beijing traffic law enforcement corps of handle place yue division chief said,"Recently in Beijing west railway station nearby,The traffic law enforcement team to strengthen the supervision dynamics,For some often near illegal operation of the vehicle and the."

　　“因为临近春节，执法队不仅在北京西站加强了监管，在六里桥长途客运站以及其他交通枢纽区域也加强了对违规运输车辆的监管。”岳处长说。

"Because near the Spring Festival,ZhiFaDui not only in Beijing west railway station to strengthen the supervision,In LiuLiQiao long-distance passenger-transport bus station and other transport hub area can also strengthen the supervision of illegal transportation vehicles."Yue director said.

　　他表示，如果遇到出租车拒载、乱要价可以随时向交通执法总队开设的监督电话投诉，并提醒乘客在投诉举证时要提供证据，以及车辆信息。

He said,If meet the taxi refuse to take passengers/Gouging may at any time to open to the supervision of the traffic law enforcement corps telephone complaints,And remind passengers complain about the burden to provide evidence,And vehicle information.

　　刘俊海表示，消费者如果遇到拒载，还可以向12315消费者热线投诉，通过消费者协会调解。如不能解决纠纷，还可以对违规的出租车司机和出租车公司提起法律诉讼。而对于法律要求的举证环节，刘俊海说，消费者要提高维权意识，遇到拒载、抬价的时候要及时保留证据。

LiuJunHai said,If you meet refuse to consumers,Can also to 12315 consumer complaint hotline,Through the consumers' association mediation.If you can not resolve the dispute,It can also illegal taxi drivers and taxi company lawsuit.And to the requirements of the law are burden link,LiuJunHai said,Consumers to improve the legal awareness,Refuse to meet/Bid up to preserve evidence in time.

　　“凡是接到消费者投诉举报的、查证属实的，应该采取双罚制度，即对出租车司机和出租车公司同时处罚。对司机罚款，可按照肆意抬价的金额计算出一年的违法所得，进而罚款并吊销驾驶执照和营业执照；为了收取‘份子钱’，出租车公司也在‘姑息养奸’，因此，要对出租车公司罚款，同时实行出租车公司黑名单制并可令其停业整顿。”刘俊海告诉记者。

"Those who receive consumer complaints of the report/verified,Should take double punishment system,That is a taxi driver and taxi company and punishment.A fine to the driver,According to the amount of wanton bid up a year of the illegal income,And then a fine and shall revoke the driver's license and the business license;In order to collect‘Member's money’,The taxi company also in‘hold’,so,To fine a taxi company,At the same time a taxi company blacklist system and can make it to suspend business."LiuJunHai told reporters.

　　1月8日，记者投诉北京站附近一辆出租车拒载挑活儿，1月11日该出租车所属公司给予了反馈。“按照出租车管理部门近期作出的新处罚规定，公司已经作出了最严厉处罚，劝退了该名司机，并取消了他的出租车营运资格。”

On January 8,,Reporter complaints Beijing station near a taxi refuse to pick work,On January 11, the taxi company of affiliation to the feedback."According to the taxi management department to recent new penalty provision,The company has made the most severe punishment,QuanTui the driver,And cancel his taxi operation qualification."

　　仅靠处罚不能缓解打车难 Only by the penalty will not ease to take a taxi

　　北京市交管部门近期出台的处罚新规能否缓解打车难？ The Beijing traffic department recently issued punishment new gauge can ease to take a taxi?

　　1月13日12时， 北京市百子湾路。一些出租车司机将车停放在路旁，在附近的餐馆就餐、休息。

January 13, when 12, Beijing the ancient philosophers bay road.Some taxi drivers will car in the road,In the nearby restaurants/rest.

　　一名刘姓出租司机师傅告诉中国青年报记者，“新的处罚规定我们听说了，但那只是为了规范少数违规出租车的。根本解决不了北京市出租车‘僧多粥少’的局面，只要我们按下暂停营运标志，把车停在允许停车的位置，就构不成拒载。”

A teacher surnamed lu cab driver told China youth daily reporter,"New penalty provision we heard,But that's just a few illegal in order to regulate the taxi.Don not solve Beijing taxi‘Placements across’situation,As long as we press the stop operating mark,Put the car in the parking permitted position,Will not refuse to construct."

　　1月13日16时，在北京市德胜门滨河路，几辆出租车停靠在路旁，几位出租车师傅围在一起看下棋。一位王姓出租车师傅告诉记者，他开的是单班车，“每当晚高峰的时候，我就找个地方停车休息，只要把暂停标志亮起来就不算拒载。”

On January 13, 16,DeShengMen BinHeLu in Beijing,A few taxi parked on the roadside,Several taxi teacher around to watch play chess.A taxi teacher wang told reporters,He drove a single bus,"Every night when the peak,I will find a place to stop to rest,As long as the stop sign light up will not refuse to take passengers."

　　在他看来，强制处罚增加不了出租车数量。北京出租车司机每天要跑够300多公里才能交够“份子钱”，这还不算车辆的磨损费和油费。关键是解决交通拥堵，减少出租车司机的“份子钱”，给予出租车司机更多的奖励政策，才能保证出租车司机不在高峰时段选择停运。

In his view,The sanctions imposed the taxi number increase.Beijing taxi drivers to run every day is more than 300 kilometers to pay enough"Member's money",This isn't the vehicle's MoSunFei and oil fee.The key is to solve the traffic congestion,Reduce the taxi driver"Member's money",Give the taxi driver more reward policy,To ensure that the taxi driver is not in peak time choice.

　　首都机场出租车候车区为了鼓励出租车司机不拒载、不挑活儿，规定出租车营运里程在20公里内的司机可以不用排队直接进入候车区。1月11日14时，记者在首都机场T2航站楼打了一辆出租车，记者提出到距离不足20公里的望京，该司机告诉记者，“只要向管理人员登记取得凭证，就可不用重新排队，返回航站楼直接拉活儿。”

Capital airport taxi waiting area in order to encourage the taxi driver don't refuse to take passengers/Don't pick work,Provisions operational mileage taxi in twenty kilometers inside the driver can need not queue directly into the waiting area.On January 11, in 14,Reporters at the capital airport terminal T2 played a taxi,Reporter puts forward to the distance of twenty kilometers of wangjing,The driver told reporters,"As long as to the management personnel registration obtain a certificate,Can need not to queue,Return to terminal directly pull work."

　　此外，出租车难打的原因还在于很多司机选择白天休息，晚上拉活儿。

In addition,Taxi playing hard reason lies in many drivers choose rest during the day,Night work and.

　　1月11日21时，在东直门附近，记者搭乘一辆金建出租车公司的出租车前往对外经贸大学。这位司机师傅告诉记者，他喜欢晚上出来拉活儿，因为路不堵，晚上跑1公里顶上白天跑两公里，并且夜里11点之后，出租车可以涨价20%。“晚上出来也是无奈之举，因为白天路况不好，根本挣不到钱，而公司‘份子钱’又居高不下，把我逼成了‘蝙蝠侠’。”

On January 11, when 21,In the near dongzhimen,Reporters aboard a car JinJian taxi company taxi to the foreign economic and trade university.The driver teacher told reporters,He likes to pull out at night work,Because the road without plugging,In the evening the day run 1 km run two kilometers,And after 11 o 'clock at night,A taxi can increase our price by 20%."Night out is also trepidation,Because of bad traffic during the day,Fundamental to earn money,And the company‘Member's money’And high,Driving me become‘batman’."

　　刘俊海认为，处罚制度治标不治本，治本的关键在于开放出租车市场，打破垄断格局。“长期垄断经营让出租车公司和一些违规司机有恃无恐，放开出租车市场允许各种资源进入，才能唤起行业竞争意识，提高行业服务水平。”

LiuJunHai think,Punishment system take temporary solution not effect a permanent cure,The root of the key lies in the open taxi market,Break monopoly pattern."Long-term monopoly business let taxi company and some illegal driver to hide,Let go of a taxi market allows all kinds of resources into,To arouse the awareness of competition in the industry,To improve the level of service industry."

　　国务院发展研究中心出租车改革课题调研组成员王克勤告诉记者，根据2007年北京市政协一个调研组做的调查，目前在北京运营的黑车已达9.2万辆之多，远远超过正规注册的6.6万辆出租车数量。

The state council development research center taxi reform subject research group members WangKeQin told reporters,According to the 2007 Beijing political consultative conference a survey research group,At present in Beijing operation of black car has amounted to 92000 cars much,Far more than normal registered 66000 taxi number.

　　他认为，“如果放开出租车市场，带给整个社会的是，广大消费者以最低的价格获得最方便、最多元、最优质的市场化服务。”

He thinks,"If I let go a taxi market,Bring the whole society is,The vast number of consumers at the lowest price to obtain the most convenient/The most diverse/The best market service."

　　刘俊海也认为，政府应允许个体司机直接开业、纳税、购买保险，直接接受交通委和消费者的监管。取消市场准入门槛和特许经营权，让他们直接去工商部门登记后上岗，不用再上交“份子钱”，从而化解北京打车难的状况。

LiuJunHai also think,The government should be allowed to open individual driver directly/tax/Buy insurance,Accept the supervision of the transport administration commission and consumers.Cancel the market access threshold and franchising,Let them go directly to the ministry of commerce and mount guard after registration,Need not hand in"Member's money",Take a taxi to dissolve Beijing difficult situation.

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  ￥4070 4070起

  up

  【众信旅游】北京出发 香港3晚4天自由行
• [The letter tourism]From Beijing to Hong Kong 3 late 4 days free line

• ￥

  ￥5080 5080起

  up

  【众信旅游】东南亚品质安心泰国7日游
• [The letter tourism]Southeast Asia quality at ease Thailand 7 to swim

• ￥

  ￥2950 2950起

  up

  【捷达旅游】澳进港出 港澳5日品质团队游
• [Jetta tourism]Macao port out of Hong Kong and Macao 5th quality team to swim

• ￥

  ￥15800 15800起

  up

  【众信旅游】欧洲童话城堡 德国法国瑞士10日
• [The letter tourism]European fairy tale castle Germany France Swiss 10

• ￥

  ￥3659 3659起

  up

  【携程旅游】哈尔滨冰灯＋太阳岛雪雕双卧5日
• [Ctrip travel]Harbin BingDeng + sun island double takes 5 days

赤裸释放男性激情

Naked male passion release

不郊游 玩在北京新东城

Don't play for an outing in Beijing new east side

民国淑媛泳装照

Accomplishment of the republic of gentle as swimsuit

空姐不会告诉你的事

A flight attendant won't tell you