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游客赴非洲旅游后起诉旅行社 因其未设黑人导游--亲稳舆论引导监测室
2013-01-24

  本报讯 因参加肯尼亚十日游,地接导游是中国人,而并非合同约定的“当地人会说中文话的”,齐女士将北京中国国际旅行社有限公司(以下简称国旅)诉至法院,要求退赔全额团费及小费。

Report from our correspondent in Kenya for ten days to swim,To meet the tour guide to be Chinese,Not stipulated in the contract"The local people will say Chinese words",Ms qi will be Beijing, China international travel service co., LTD(Hereinafter referred to as the "CITS)To the court,Range for full membership fee and tips.

  今日上午,朝阳法院作出一审判决,认定旅行社合同履行存在瑕疵,部分支持了齐女士的诉请,判令旅行社退还团费5000元。

This morning,Chaoyang court verdict,That travel agency contract performance flaws,Part of the support together woman appealed,Ordered travel cost 5000 yuan return.

  2012年7月23日,齐女士与国旅签订了旅游合同,约定齐女士参加该旅行社组织的肯尼亚深度十日游,团费15700元/人,司机小费100美金。齐女士支付了上述费用,8月13日,齐女士如约出行。

In July 2012, 23,Ms together with CITS travel contract signed,Agreed to participate in the travel agency's lady Kenya depth swim ten days,Membership fee is 15700 yuan/person,The driver tips for $100.Ms qi to pay the cost,On August 13,,Neat woman for travel.

  齐女士诉称,旅行社承诺为其提供当地黑人导游,对此,在签订合同时,她特意要求在第七条“其他约定”中注明:“当地地接导游为当地人会说中文话的黑人”,而到肯尼亚当地后旅行社提供的是黄皮肤的华人导游,认为旅行社未履行承诺的旅游服务,故诉至法院。

Neat woman v. says,Travel agency promised to provide local black guide,this,In when signing a contract,She designed requirement in article 7"Other agreement"indicate:"To meet the local tour guide for the local people will say Chinese words of black",And to Kenya after local travel agencies offer is yellow skin Chinese tour guide,Think travel agency fails to fulfill its promise of tourism services,So the court.

  国旅辩称,合同并未约定是黑人。该社安排的地接导游虽为华人,但其已取得肯尼亚居住权和导游资质。该旅行社已完全履行合同约定,不存在违约。

CITS argued that,The contract has not agreed is black.The club arranged to meet guide for Chinese though,But it has made Kenya residency and tourist guide qualification.The travel agency has completely to perform the contract,Does not exist default.

  齐女士与旅行社就“当地人”的理解展开激烈的辩论。齐女士认为,当地人应为当地黑人,即使不是黑人,也应当在当地有生活经验,能满足其对当地国情、风土人情、人民生活情况有所了解的需求。

Together with travel agents, ms"locals"The understanding of the debate.Neat woman think,The local people should be the local black,If not black,Should also in local life experience,Can meet the local conditions/Local conditions and customs/People's life in the needs of understanding.

  法庭认为本案中,双方在旅游合同中专门在“其他约定”一条就地接导游身份添加了手写的约定,说明当事人在协商签订旅游合同的过程中,对地接导游身份情况有特别要求的意思表示,因此,仅仅是会说中文,具有居住权,并不是当事人此条特别约定的完整意思表示,应就“当地人会说中文话的”做完整的、符合一般人普遍认知的、符合合同签订背景的理解。

The court considered in this case,Both sides in the travel contract in special"Other agreement"A local joint guide identity add written agreement,That the parties in the negotiation of the contract signed in the process of tourism,On joint guide identity has special requirements for the declaration,so,Just speak Chinese,Have right of abode,Is not this the special agreed complete meaning said,shall"The local people will say Chinese words"Do complete/With the average person common cognitive/Conform to the contract signing background understanding.

  据悉,双方收到判决书后均已提出上诉。

It is reported,Both sides after receiving the written judgment are already appeal.



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