中国经济网上海1月28日讯(记者李治国)记者27日从上海铁路局获悉，26日是春运首日，全局发送旅客99.44万人，同比增长19.5%，开行直通临客100列，管内临客22列，客流总体平稳。川渝等方向客流启动。

China JingJiWang Shanghai 1 month and day)(Reporter LiZhiGuo)Reporters learned from 27 Shanghai railway bureau,26 is the first Spring Festival,Global send 994400 passengers,Year-on-year growth of 19.5%,Operation through LinKe 100 columns,LinKe tube 22 column,Overall smooth flow.Each passenger flow in the direction of start.

　　今天，上海铁路局开行直通临客130列，管内临客27列。截至1月27日10：30，上海铁路局通过网上预售1月27日至2月9日车票561.2万张，旅客已取出车票384.9万张，还有176.3万张车票未取出，占31.4%。铁路部门表示，铁路上海站、上海南站实行100%实名制验票，铁路上海虹桥站实行20%抽验。

today,Shanghai railway administration operation through LinKe 130 columns,Tube LinKe and column.By January 27 10:30,Shanghai railway administration through the Internet to open to booking a January 27, to February 9, 5.612 million pieces of tickets,The passenger ticket has take out 3.849 million copies,There are 1.763 million tickets not take out,Accounted for 31.4%.Railway department said,Railway Shanghai/The south Shanghai railway station to 100% real check-in,Shanghai hongqiao railway station to 20% sample.

　　铁路上海站负责人告诉记者，2013年春运推出八大服务举措，最大限度便民利民。首先是与遍布上海全市220个街道，拥有305家网点的东方社区信息苑合作，开办外来务工团体订票、网上购票指导点，将服务触角延伸至社区、街道，为零星在市内的外来务工者提供网络购票技术培训和场所。第二是在站区广场设置移动爱心车，为旅客宣传乘车信息，主动、及时发现重点旅客，提前做好重点服务。第三是多渠道、多平台地为旅客提供即时信息，在站内，在车票票面增加候车室、检票口信息，旅客手持车票即可找到候车场所；站外，在报纸、电台、网站等传统媒体上开设专栏，每日报送最新票额、客流情况和乘车提醒；充分运用好上海直属站官方微博、东方明珠(600832,股吧)移动电视等新媒体，加强实时客运信息发布和更新，更好满足旅客随时掌握服务信息的需求。

Railway Shanghai person in charge told reporters,Spring Festival in 2013 launched eight service measures,Maximum limit the convenience and benefit.The first is in Shanghai and the whole city 220 streets,Has 305 outlets Oriental community information garden cooperation,Open migrant groups booking/Tickets online guide point,Will practise service to the community/street,For sprinkling of migrant workers who work in the city to provide network negotiating technical training and places.The second is in the station square set moving love car,For the passenger bus information publicity,active/Timely find key passenger,Ahead of key service.The third is multi-channel/Many platform for passengers to provide instant messaging,In the station,In the ticket par increase waiting room/Ticket information,Passengers with tickets can find place well;Stood outside,In the paper/station/Website and so on traditional media to open column,The latest face daily/Passenger flow conditions and ride remind;Make full use of good standing under the Shanghai official micro bo/Oriental pearl(600832,guba)Mobile TV and other new media,Strengthen the real-time passenger information release and update,Better meet passenger keep track of service information needs.

　　此外，铁路上海站还充分利用上海直属站关注人数到达36.万的官方微博亲民、即时的优势，与相关网站合作，开展微访谈、微发布等活动，拓展网上客服平台，及时回复旅客咨询，以一问一答的形式，增强与旅客的互动，获知旅客需求，为旅客解疑释惑。

In addition,Shanghai also make full use of Shanghai railway station number under the attention to 36. Official micro bo close to people/Immediate advantage,Cooperation with related websites,In micro interview/Micro release and other activities,Develop online customer service platform,Provide timely feedback to passenger consultation,Ask and answer form,Enhanced with the interaction of the passengers,Learn passenger demand,For passenger questions.