新京报讯 （记者刘春瑞）春节临近，还没有买到火车票回家的市民别灰心，铁道部表示，目前通过电话订票的旅客有40%左右未能按时取票，超过规定的取票时间后，这些车票将重新返回售票系统发售，旅客可于每日14点左右和零点以后进行查询。

The Beijing news - (Reporter LiuChunRui)The Spring Festival is near,Also didn't buy train ticket home citizens don't lose heart,The ministry says,At present through the telephone booking passengers have 40% fail to collect the tickets on time,Exceed the prescribed time collect the tickets,These tickets will be sold to return ticket system,Passengers in daily 14 o 'clock after inquires and zero.

　　

约四成电话订票未取 About forty percent of telephone booking did not take

　　铁道部介绍，目前约四成电话订票旅客未按时取票。12306客服人员解释说，按照电话订票的规定，当日12点前已订车票于第二日12点前取有效；当日12点后已订车票于第二日24点前取有效。因为白天电话和网络比较忙，会延迟2个小时把超出规定取票时间的车票放出。晚上电话和网络订票不工作，便可以实时放票。所以，每天14点左右和零点以后，旅客可以再次查询、购票。

The ministry of railways is introduced,At present about forty percent telephone booking passenger fails to collect the tickets.12306 the personnel of the service explained,In accordance with the provisions of the telephone booking,Day 12 o 'clock already book the ticket in the second day before 12 o 'clock take effective;Day 12 o 'clock after order ticket in the second day 24 o 'clock take effective.Because during the day telephone and network is busy,Delayed two hours to collect the tickets beyond the prescribed time ticket release.Night phone and Internet booking doesn't work,Can real-time put ticket.so,14 o 'clock every day and the zero point later,Passengers can again inquires the/tickets.

　　据了解，目前电话和网络订票的服务时间都是7点到23点。如果14点查询到有余票，可以通过电话或网络购票，但是，如果在零点查询到还有余票，电话和网络订票就行不通了。

It is understood,Now phone and Internet booking service time is 7 to 23 points.If more than 14 point queries to the ticket,Can through the phone or Internet tickets,but,If the zero access to have more votes,Phone and Internet booking is not going to work.

　　12306客服人员建议，如果在零点查询到还有余票且车票在窗口预售期内，旅客可以到车站24小时售票窗口购买。目前北京市四大火车站均有24小时售票窗口。如果车票在窗口预售期外，零点到7点之间所有旅客肯定都是买不到的，这也是公平的。旅客可以等到7点，通过电话或网络的方式抢票。

12306 the personnel of the service advice,If the zero have more access to ticket and ticket in the window open to booking period,Passengers can go to the station to buy the ticket window for 24 hours.The present Beijing four railway station ticket window are 24 hours.If the ticket in the window opens to booking a unscheduled,Zero to 7 o 'clock to all passengers must have is can't buy,This is fair.Passengers can wait until 7 PM,Through the telephone or network way the ticket.

　　

退票将实时返回系统 Refund will return to the system in real time

　　铁道部还表示，铁路部门采取措施，增开了部分运能紧张的临时旅客列车，增加了运输能力，旅客可关注当地铁路部门发布的列车增开信息，安排好购票行程。目前，旅客退票量大，如仅北京西站最多时日退票近4万张。旅客退票后，票额将实时返回系统并随机投入发售，旅客可通过12306网站、电话订票、人工窗口等查询和购买。

The ministry of railways said,The railway departments to take measures,Increased capacity of nervous temporary passenger train,Increase the transport capacity,Passengers can pay attention to the local railway department released information increased number of trains,Arrange travel tickets.At present,Large amount of refund of passengers,If only Beijing west railway station at most time refund nearly 40000 copies.Passengers after the cancellation,The real-time face return system and random into selling,Passengers can through the 12306 web site/Telephone booking/Artificial window of the query and purchase.

　　铁道部还给没买到直达车的旅客支招：“高铁+普铁”接力把家还。对于车票紧张的城市地区，旅客可以先乘坐高铁到距离目的地较近的城市，然后再转乘普速客车到达目的地。例如，从北京到贵阳的旅客，可先乘京广高铁到达长沙或株洲，再中转普速客车到贵阳；再比如，从北京到成都的旅客，可先通过京广高铁、郑西高铁到西安，再中转普速客车到成都。

The ministry of railways to didn't buy a nonstop passenger move:"High iron + PuTie"Relay is the home.For ticket tense urban areas,Passengers can first take high iron to the distance of the city is close to the destination,And then transfer to PuSu buses to reach its destination.Such as,From Beijing to guiyang passenger,Can take jingguang high iron to changsha or zhuzhou,To transfer PuSu bus to guiyang;Again for instance,Passengers from Beijing to chengdu,Can be through the jingguang high iron/Zheng west high iron to xi 'an,To transfer PuSu bus to chengdu.

　　铁路部门提醒，通过互联网和电话订票购票的旅客应及时取票、换票，以免影响出行。

Railway departments to remind,Through the Internet and telephone booking tickets shall promptly take the passenger ticket/Change a ticket,Lest affect travel.

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s出行提示 Travel tips

　　昨日，北京铁路局发送旅客54.73万人，开行临客42列。其中北京地区发送旅客29.64万人。截至昨日17时，2月6日前北京去往大连、哈尔滨、成都、南昌方向的部分列车有余票。另外，昨日的雾霾天气并未对北京铁路运输秩序造成影响，列车基本运行正常。

yesterday,Beijing railway administration to send 547300 passengers,Operation LinKe 42 listed.The Beijing area to send 296400 passengers.As of yesterday when 17,February 6 Beijing has to dalian/Harbin/chengdu/Nanchang direction part of the train ticket to spare.In addition,Yesterday's fog haze weather of Beijing railway transport order did not affect,Train basic operating normally.

　　■

s热点回应 Hot response

　　乘客反映，部分列车仅提供高价盒饭，拒卖方便面

Passengers reflect,Part of the train only provide high lunch box,JuMai instant noodles

　　铁道部：列车不得断供15元以下盒饭

The ministry of railways:Train shall not break for 15 yuan of the following lunch box

　　据中国之声报道 近日，有乘客反映，部分列车春运期间仅提供高价盒饭，拒卖方便面。这是否违反相关规定？

According to the sound of China reported recently,A passenger reflect,Part of the train during the Spring Festival period only provide high lunch box,JuMai instant noodles.If this is in violation of the relevant regulations?

　　据了解，2011年年底，铁道部曾向社会公布《动车组列车服务质量标准(暂行)》，其中要求：保证旅客列车有2元以下矿泉水、15元以下盒饭等供应，且不得断供。但从记者调查情况看，在高铁餐车上根本就买不到10元甚至15元的盒饭。餐车上的工作人员称“早就卖完了”。

It is understood,By the end of 2011,The ministry of railways has released to the society[Emu train service quality standard(interim)],The requirements:Ensure passenger train has 2 yuan of the following mineral water/15 yuan of the following lunch box and other supplies,And shall not be broken for.But from journalists at a survey,High in iron diners's simply buy less than ten yuan even 15 yuan of box.The diners officials say"Already sold out".

　　铁道部运输局相关负责人回应称，有个别列车没按铁道部的规定办，属违反标准，我们已要求没提供价格低廉盒饭的动车等各次列车按要求提供15元以下盒饭，并不能断供，以满足旅客需求。

The relevant person in charge of the ministry of railways transport response said,Individual train according to the provisions of the ministry of railways didn't do,Violation of standard of,We have asked not to provide cheap bento dynamic vehicle every train according to the required to provide 15 yuan of the following lunch box,Doesn't break for,In order to meet passenger demand.

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s记者观察 Reporter observed

　　与往年不同，今年春运大力推广电话和网络购票，预售期从12天变为20天，退票费由20%下调为5%。规定的改变也催生出一些购票中的新名词、新问题，记者盘点了今年春运中有关购票的大事件，和你聊聊“购票那些事”。

Different with previous years,Spring Festival this year to popularize the telephone and network tickets,Open to booking period from 12 days into twenty days,Fares from 20% down to 5%.The provisions of the change also gave birth to the some of the negotiating process/New problems,The Spring Festival this year reporter inventory in the great event tickets,Chat with you"Negotiating those things".

　　【抢票软件】

[Rob ticket software]

　　铁道部难阻抢票软件运行

The ministry of railways difficult resistance rob ticket software operation

　　针对12306网站订票只能手工刷新、经常拥堵、无法顺畅支付、需重复登录等问题，今年多家网络公司推出“春运抢票神器”，实现自动刷票，并打出“刷不出票誓不罢休”的旗号。而人民网推出的“即刻抢票”更是号称采取托管抢票技术，可以预订21天的车票，比预售期还提前一天。

According to the 12306 website booking only manual refresh/Often jams/Cannot smoothly to pay/Need to repeat login problems,This year the company out of home network"The Spring Festival transportation ticket artifact",The realization of automatic brush ticket,And hit"Brush a ticket oath not to give up"banner.And we launched"Immediate rob ticket"Is the so-called take custody ticket technology,For 21 days ticket,Than open to booking period also one day in advance.

　　抢票软件引发网络热议，有人欢呼可以轻松搞定回家车票，有人说造成了新的购票不公平。

Rob ticket software cause network of hot debate,Someone shout can easily get ticket home,Someone said that creates a new negotiating unfair.

　　回应：铁道部表示，为了更好地维护网上购票秩序，铁道部已经采取了技术措施，并建议相关公司取消抢票插件。铁道部建议广大旅客不要使用此类插件，助长这种打乱正常购票秩序的现象。另外，上述插件多为个人编写，在网上随意流传，极易被植入木马或病毒，对个人信息及资金带来安全风险。铁道部将进一步完善12306网站，使之更好地为广大旅客服务。

response:The ministry says,In order to better maintain order booked tickets online,The ministry of railways has taken technical measures,And Suggestions related company cancel the ticket card.The ministry of railways suggest the passengers do not use this kind of card,Encourage the disturb the normal order of the tickets of the phenomenon.In addition,The above card for personal writing,From the web,Easily be implanted into a horse or a virus,Personal information and capital to bring safety risk.The ministry of railways will further improve 12306 web site,Better for the passenger service.

　　点评：北京交通大学教授赵坚表示，不支持抢票软件的使用，今年可能有些人用抢票软件抢到票了，但是明年后年大家都会用抢票软件了，就会导致网站承受不了访问量而崩溃，这样大家就都买不到票了。但这个问题无解，铁道部采取技术措施封堵抢票软件，软件厂商也会升级。即使采取行政手段叫停软件，公司不出，软件高手也会以个人名义研发此类软件。

Comment on:Beijing jiaotong university professor ZhaoJian said,Do not support the use of the software the ticket,This year, some people might use the ticket software grab the tickets,But the next year we will use the ticket software,Will lead to website can't stand the traffic and collapse,So everyone can buy the tickets.But the problem is no solution,The ministry of railways take technical measures plugging rob ticket software,Software company will upgrade.Even if take administrative means to stop the software,The company,Software player will also with individual name this kind of software development.

　　【突然放票】

[Suddenly put ticket]

　　

临时增加数千张票引质疑 Temporary increase thousands of tickets lead question

　　有南京市民爆料称，他卡着铁道部规定的预售期，提前20天在12306网站上购买2月8日南京到武汉的火车票，结果到了放票时间，20秒内所有车票都显示“无票”，而“黄牛”却告知其在开车前一天一定会帮他“搞定”。

Nanjing citizens have a source says,He card with the provisions of the ministry of railways open to booking period,Twenty days in advance in the 12306 site for 2 August nanjing train ticket to wuhan,To put the ticket time,Twenty seconds all tickets are displayed"No ticket",and"cattle"But told the drive will help him the day before"get".

　　随后的几天，他发现每天18时，12306网站都会放出第二天南京至武汉部分动车的大量余票，总数高达数千张。

A few days later,He found that "every day,12306 we will release the second day from nanjing to wuhan part moving car more than a lot of votes,Total up to thousands of zhang.

　　回应：上海铁路局称，出现大量余票变化主要是铁路部门对这两趟列车临时采取重联应急措施所致。春运期间，铁路车辆运力紧张，铁路部门按照运力最大化的原则，合理调配车辆使用，以尽可能满足旅客出行需求。17日当天，针对上海、南京等地前往武汉客流增大、票额紧张的情况，对D3043次和D3047次两趟列车从1月28日起至2月8日、2月13日起至2月26日，采用重联方式运行。重联后，D3043次列车对号座票从610人增至1220人，D3047次列车对号座票从588人增至1159人，加上部分无座和席位复用票额，因此余票信息发生变化。

response:Shanghai railway bureau said,More than appearance of a large number of ticket change is mainly the railway departments of the two train temporary take reconnection caused by emergency measures.During the Spring Festival,Railway vehicle capacity nervous,The railway departments in accordance with the principle of maximum capacity,Reasonable deployment of vehicle use,As far as possible to meet passenger travel demand.17 the,According to the Shanghai/Nanjing to wuhan passenger flow increase/Tensions in the face,To D3043 time and D3047 two train from 1 month and day to 2 August/On February 13 until February 26,,The reconnection operation mode.After reconnection,D3043 train ticket from the seat 610 people to 1220 people,D3047 train ticket from the seat 588 people to 1159 people,Add part no seat and seat reuse face value,So more ticket information changes.

　　点评：赵坚认为，铁路部门采取临时加开临客、加挂车厢、实行动车组重联等措施，应该提前宣传，让旅客知道还有车票的信息，可以减少此类误解的发生。

Comment on:ZhaoJian think,Railway departments to take temporary LinKe an/Pullman cars/The motor train unit reconnection etc,Should advance publicity,Let passengers know and ticket information,Can reduce the occurrence of this kind of misunderstanding.

　　【“退票潮”】

["Refund tide"]

　　

铁路日均接受退票46万张 Railway daily accept refund 460000 copies

　　铁道部运输局提供数据显示，今年春运前3天，全国铁路日均接受退票46万张，这高于2012年铁路22.9万张的日均退票量，也高于2012年春运期间铁路25万张的日均退票量。铁道部运输局有关负责人分析，今年春运期间铁路退票陡增的原因，主要是因为今年火车票预售期延长，旅客出行时间变更的几率大大增加。相关人士表示，火车票退票手续费仅为票面款项的5%，在一定程度上也为退票潮起了推波助澜的作用。

The ministry of railways transport provide data display,Spring Festival this year before 3 days,The national railway daily accept refund 460000 copies,The more than 2012 years railway 229000 zhang's daily amount refunded,Also more than 2012 passengers during railway 250000 zhang's daily amount refunded.Relevant person in charge of transport analysis,The Spring Festival period this year railway refund spurt reason,Mainly because of railway ticket booking period extend this year,Passenger travel time change chance to increase greatly.Relevant personage says,Train ticket cancellation charge is only 5% of the nominal money,To a certain extent also for refund tide the promoting role.

　　回应：铁路部门表示，这些退票肯定会全部回到系统销售。但旅客何时退票，哪些车次有退票，这些信息都不对称，铁路部门无法提前掌握，所以也就没有规律可循。建议没买到车票的旅客不要盲目在售票窗口排队等退票，不妨多关注网上和电话订票，这样“命中率”反而高。同时，旅客应随时留意车站增开旅客列车的信息，因为铁路部门会根据客流情况安排运力，而紧张方向的临客车次会随时在网上售票。

response:Railway department said,The refund will all return to system sales.But when the passenger refund,Which train has returned,The information asymmetry,The railway departments can't master in advance,Therefore, there is no rule to follow.Advice didn't buy a ticket at the ticket window blind passengers don't refund waiting in line,Might as well pay more attention to Internet and telephone booking,this"percentage"Instead of high.At the same time,Passengers should always pay attention to open the station passenger train information,Because the railway department will arrange according to passenger flow capacity,And the direction of tension LinKe will train at any time in the online ticket.

　　点评：赵坚认为，退票数量太多还是因为火车票太紧张。如果车票不紧张，人们就不会订太多车票，而是选择一张最适合自己的车票，而且旅客的退票给铁路的退票窗口增加了工作量。只要车票紧张，这个问题就没有很好的解决办法。但从另一方面来看，铁路也是给乘客提供了多种选择机会。

Comment on:ZhaoJian think,Cancellation number too much or for train ticket too nervous.If the ticket is not nervous,People won't order too many tickets,But choose a the most suitable for their own ticket,And passenger returned to railway cancellation window increased workload.As long as the ticket nervous,This problem is not a good solution.But on the other hand,Railway is to passengers offers a variety of choices.

　　新京报记者 刘春瑞

The Beijing news reporter LiuChunRui