"咦，这两个小人脸是干什么用的？"近日，许小姐乘坐1路公交车，在后门下车处看到一个绿色边框的小设备，上面画着两个小人脸，一个嘴角上扬，旁边写着"满意"，另一个嘴角下弯，旁边写着"不满意"。 许小姐凑近仔细看，才发现这是个满意度评价系统。"以前从来没注意过，公交车上还有这个东西。"许小姐说，也没见过有谁用它，这个东西有用吗？

"yi,The two little face is what is it used for?"recently,Miss xu, take a bus,Get off at the back door to see a green border in the small equipment,Picture of the two small face,A the corners of your mouth turned up,Written next to"satisfaction",Another under the corners of the bend,Written next to"Not satisfied with". Miss xu, you looked closely enough,They found it was a satisfaction evaluation system."Had never noticed,Bus and this thing."Said miss xu,,Also haven't seen who use it,This thing useful?

　　新华网2013年1月30日报道 据了解，这种满意度评价器是2012年9月启用，目前有十几条线300辆公交车安装了这种系统，乘客可以使用IC卡、市民卡、银行卡等非接触式卡进行评价，选择满意或不满意。

Xinhuanet January 2013 30 days to report according to understand,This kind of satisfaction evaluation device is used in September 2012,There are more than ten line 300 bus installed the system,Passengers can use IC card/Citizen card/Bank card and non-contact card for evaluation,Choose satisfied or unsatisfied.

　　1、问：有多少人使用？

1/ask:How many people use?

　　记者调查，乘客都说"从没用过"

Journalists to investigate,Passengers say"That had never been used"

　　昨天中午，记者随机选择了一辆33路公交车，观察这一路上刷卡人的数量。中午近1点，33路公交车从南京站出发，一直行驶到底站雨花台南门，没有一个人使用满意度评价器。

At noon yesterday,Reporter random chose a car and bus,To observe the number of credit card along the way.Near noon 1 point,The bus station starting from nanjing,Has been driving the YuHuaTai station south gate,No one use satisfaction evaluation unit.

　　"什么？满意度评价器？不知道啊。""从来没用过，不知道是干吗的。""这种渠道反映问题不会有什么结果吧？"记者随机采访车上的一些乘客，他们都表示没有用过这种东西。

"what?Satisfaction evaluation unit?I don't know.""Have never used,Don't know why is the.""This channel problems won't have what results?"Reporter random interviews the some of the passengers,They all said used this kind of thing.

　　那究竟有没有人使用这个评价系统，昨天下午，记者来到33路公交车底站，南京江南公交客运有限公司第四公司4队副队长宋涛说，他们车队有33路和35路两条线路共27辆公交车安装了此系统，每个月共收到的评价数量不超过15条。

What on earth have people use this evaluation system,Yesterday afternoon,The reporter comes to 33 bus base station,Nanjing jiangnan bus passenger transport co., LTD. The fourth company four deputy captain SongTao said,Their team has 33 road and 35 road two line a total of 27 bus installed the system,Each month were received for the evaluation of not more than 15 number of article.

　　2、问：为什么要安装？

2/ask:Why do you want to install?

　　为了增加互动，提高服务质量

In order to increase interaction,Improve the service quality

　　宋涛说，当时公司安装这个评价器的初衷，是想通过这种形式，增加企业和乘客的互动，这是除公交服务热线之外开辟的新渠道。乘客评价的数据，可以作为对服务质量评估的参考。

SongTao said,At the time, install the evaluation unit of the original intention,Want to by this form,Increase the enterprise and the interaction of the passengers,This is besides the bus service hotline besides open up new channels.Passengers evaluation data,Can be used as a reference to the service quality evaluation.

　　南京公共交通（集团）有限公司行风办一位姓王的负责人称，安装满意度评价器是行风评议方面的一个积极探索，公司希望能够主动地接受市民的评议。她说，这是一种新的尝试。

Nanjing public transportation(group)Co., LTD., the enhancement of a name for the king's officials say,Install satisfaction evaluation apparatus is the enhancement of evaluation of a positive exploration,The company hopes to actively accept public comments.She said,It is a new attempt.

　　如果乘客选择"不满意"的次数较多且比较集中，公司会与相关司机沟通，分析原因，争取提高服务质量；如果乘客对司机满意，公司也会表扬司机，并进行总结。

If passengers choose"Not satisfied with"The number of times more and more concentrated,The company will and related driver communication,Analyse the reason of,To improve the service quality;If the passenger satisfaction to the driver,The company will also praise the driver,And summarized.

　　3、问：评价效果如何？

3/ask:Evaluation effect how to?

　　只知道满意不满意，不知道为什么

Only know that satisfaction,Don't know why

　　该公司行风办这位姓王的负责人说，对该评价系统，乘客使用的次数并不多。她介绍，300辆公交车上，每天大概有几十个人使用该系统。

The company for the enhancement of the name is the king's officials said,The evaluation system,The number of passengers using is not much.She introduces,300 bus,Every day about dozens of people use the system.

　　另外，该系统有局限性。她说，对于评价乘客的具体情况，公司也没办法知道，他们选择满意或者不满意的原因，无从知晓。因此，评价所得的数据，只能作为一种辅助的参考，在面上对大致情况进行了解。

In addition,The system has limitations.She said,For the evaluation of the specific conditions of the passengers,The company also had no way of knowing,They choose satisfied or unsatisfied reason,Don't know.so,Data from the evaluation,Only as a supplementary reference,In the face of a general understanding.

　　该负责人说，该评价系统安装之后，有一段时间的试运行，一直到2012年底。在这期间，出现过一些问题，比如后台使用程序复杂、与GPS链接存在技术难度、系统有时掉线等等，这些都对所得数据的准确性有一定的影响。

This person in charge said,The evaluation system after installation,A period of trial operation,Until the end of the year 2012.During this period,Some problems appeared,Such as background to use program is complicated/And GPS link existing technical difficulties/System sometimes got disconnected, etc,All of the income the accuracy of the data has certain effect.

　　满意度评价器启用时，南京公交集团曾召开新闻发布会，对满意度评价器给予了详细的说明。有关负责人表示，这个系统只能评价满意和不满意，不能评价原因。所以这个评价系统，一方面通过视频监督对驾驶员进行考量，另一方面便于管理人员在后台进行调取问题、进行分析。

Satisfaction evaluation device is started,Nanjing bus group had held a press conference,For satisfaction evaluation unit to give a detailed description.Relevant person in charge said,The system can evaluate satisfaction and not satisfied,Can not evaluate reasons.So the evaluation system,On the one hand through the video supervision to the driver for consideration,On the other hand, easy management personnel in the background for obtaining problem/analysis.

　　该负责人还介绍，广州此前有这种刷卡试点，但并不成功，一方面有些市民不理解，认为刷了就要付钱。另一方面经过前期分析，大部分乘客是不会刷的，只有对公交非常满意、非常不满意这两种人群才会去刷。广东的测评上有满意、较满意、不满意等四个选项，南京把它简化成了两项，抓住两端的市民，以便更高效地解决问题。

The official also introduced,Guangzhou after the pilot card,But not success,On the one hand some people don't understand,Think brush will pay.On the other hand, through the analysis,Most of the passengers are not brush,Only for bus very satisfied/Very dissatisfied with the two kinds of people will go to brush.Guangdong's evaluation on the satisfaction/satisfactory/Not satisfied with four options,Nanjing reducing it become two,Seize the both ends of the citizens,In order to solve the problem more efficiently.

　　4、问：安装有没有必要？

4/ask:There is no need to install?

　　乘客说"多此一举，刷了白刷"

Passengers say"Like carrying coals to Newcastle,Brushed white brush"

　　李小姐曾经使用过该系统，"当时出于好奇，试着刷了一下，后来再也没刷过，一般人很少会注意它吧。"

Miss li used the system,"When out of curiosity,Try a brush,Then never brushed,The average person will seldom pay attention to it."

　　一位姓储的乘客认为，这个评价系统属于"多此一举"，他说乘客的意见反馈到公交公司，又不知道会怎么处理，刷了也白刷。

A man surnamed store passengers think,This evaluation system belongs to"Like carrying coals to Newcastle",He said the passengers' feedback to the bus company,And don't know how to deal with,Brush also white brush.

　　该系统对于提高公交服务质量的作用到底有多大？在安装此设备之前，公司有没有对此进行过调研？公司行风办这位姓王的负责人表示"不知道"，她说，2012年底公司推出了二维码评价系统，这个系统比满意度评价器有所改进，效果要好一些。

This system to improve the service quality of how much is the effect?In the installation of the equipment before,This company have a research?The enhancement of the company to do the name is wang's person in charge said"Don't know",She said,By the end of 2012 the company introduced a two-dimension code evaluation system,The system improvement than satisfaction evaluation unit,Effect better.

　　而在问及为300辆公交车安装该系统共投入多少时，她说自己不清楚。该公司办公室的工作人员称，这是公司内部的事情，不方便透露。

And asked for 300 bus installation department altogether into how much,She says she is not clear.The company office staff said,This is the company's internal things,It is not convenient to reveal.