中新网1月30日电 (财经频道 黄楠)今天是春运第5天，通过互联网购票和电话订票可购买2月18日的车票；车站窗口、代售处、自动售票机可购买2月16日的车票。春运开始以来，退票量猛增，截至29日，仍有约40%通过电话订票的旅客未按时取票。铁路部门建议，没有买到车票的旅客不要盲目候在售票窗口长时间排队等退票，可多关注网上和电话订票寻找机会。

Beijing, jan. 30 (Financial channel HuangNan)Today is the fifth day of Spring Festival,Through the Internet and telephone booking tickets can buy 2 month and day of the ticket;Station window/Booking place/Ticket machine can buy February 16 tickets.Since the start of the Spring Festival,Refund quantity surge,At 29,,Still has some 40% through the telephone booking passenger fails to collect the tickets.Railway department suggests,Did not buy ticket passenger don't blindly wait at the ticket window long time waiting in line for cancellation,Can pay more attention to Internet and telephone booking look for opportunities.

　预售期延长是“退票潮”主因 Open to booking period is extended"Refund tide"cause

　　据铁道部网站消息，1月29日，全路预计发送525万人次，目前通过电话订票的旅客有40%左右未能按时取票。据《人民日报》29日报道，铁道部运输局提供数据显示，今年春运前3天，全国铁路日均接受退票46万张，这不仅高于2012年铁路22.9万张的日均退票量，也高于2012年春运期间铁路25万张的日均退票量。

According to the ministry of railways news website,On January 29,,Traffic is expected to send 5.25 million people,At present through the telephone booking passengers have 40% fail to collect the tickets on time.According to[People's Daily]29 reported,The ministry of railways transport provide data display,Spring Festival this year before 3 days,The national railway daily accept refund 460000 copies,This not only higher than 2012 railway 229000 zhang's daily amount refunded,Also more than 2012 passengers during railway 250000 zhang's daily amount refunded.

　　分析人士认为，今年预售期首次延长至20天成退票陡增的主因。预售期延长使旅客出行时间变更的几率大大增加。许多旅客因为工作、生活等各种原因导致出行时间变更，被迫选择退票。

Analysts believe that,This year for the first time open to booking period extended to twenty tiancheng refund spurt main.Open to booking period extend make passenger travel time change chance to increase greatly.Many passengers for work/Life all causes travel time change,Were forced to choose refund.

　　此外，人们抱着“保险”的心态重复订票也导致了退票的增加。公司职员于先生订到4张回武汉老家的票，他对中新网财经频道说，“买了一张7号，一张9号的，没想好哪天走，怕后面买不到才买前面的。”相关人士表示，火车票退票手续费仅为票面款项的5%，这在一定程度上也为春运火车票退票潮的上演起了推波助澜的作用。

In addition,People hold"insurance"State of mind repeat booking also led to the increase of the refund.Company staff in order to Mr. Four back to wuhan home ticket,He said to a financial channel,"Bought a 7,A 9 to,I have no idea which day go,Fear can't buy back to buy front."Relevant personage says,Train ticket cancellation charge is only 5% of the nominal money,Here is part of the Spring Festival for train ticket refund tidal stage played an important role.

　　对于网传黄牛“秒杀退票”(即黄牛把事先购好的票退掉，同时购票者秒杀此票。)的问题，

And for the cattle"Seconds kill refund"(That is the cattle in advance ticket purchase good return,At the same time purchaser seconds kill this ticket.)problem,

　　分析人士表示，“秒杀退票”在实际操作中并不是那么容易，电话订票，另外还有网络、窗口、代售点等方式都可以抢票，车票退回系统后，黄牛要想通过网络重新抢回车票，几率不大。

Analysts said,"Seconds kill refund"In practice is not so easy,Telephone booking,In addition to the network/window/DaiShouDian etc can rob ticket,Return ticket system,Cattle to through the network to get back a ticket,Little chance.

　关注退票信息可“捡漏” Pay attention to information can be refunded"JianLou"

　　铁道部网站29日公告称，目前通过电话订票的旅客有40%左右未能按时取票，超过规定的取票时间后，这些车票将重新返回售票系统发售，旅客可于每日14点左右和0点以后进行查询。

The ministry of railways website 29 announcement to say,At present through the telephone booking passengers have 40% fail to collect the tickets on time,Exceed the prescribed time collect the tickets,These tickets will be sold to return ticket system,Passengers in daily 14 o 'clock and zero check later.

　　据《华西都市报》29日报道，铁路业内人士表示，有些热门车次的卧铺票很紧俏，但很多旅客都是在开车前一两天才决定退票，所以这个时段会集中出现一些退票，随机铁路部门会将退票放上网出售。

According to[WCC]29 reported,Railway the personage inside course of study says,Some popular a sleeper train is very tight,But a lot of passengers were in the previous two genius decided to drive a refund,So this time will mostly appeared some refund,Random railway department will refund will be put on the Internet to sell.

　　同时，旅客应随时留意车站增开旅客列车的信息，因为铁路部门会根据客流情况安排运力，而紧张方向的临客车次会随时在网上售票。

At the same time,Passengers should always pay attention to open the station passenger train information,Because the railway department will arrange according to passenger flow capacity,And the direction of tension LinKe will train at any time in the online ticket.

　　铁路部门表示，旅客何时退票，哪些车次有退票，这些信息都不对称，铁路部门无法提前掌握，所以也就没有固定规律可循。建议没有买到车票的旅客不要盲目候在售票窗口长时间排队等退票，不妨再多关注网上和电话订票“碰碰运气”，这样“命中率”反而高。

Railway department said,When passengers refund,Which train has returned,The information asymmetry,The railway departments can't master in advance,Therefore, there is no fixed rules.Suggest not to buy ticket passenger don't blindly wait at the ticket window long time waiting in line for cancellation,Might as well to pay more attention to Internet and telephone booking"Chance it",this"percentage"Instead of high.

　　中新网财经频道登陆中国铁路客户服务中心(www.12306.cn)发现，网站已经专门开设退票专区，每日7点—23点办理改签和退票等业务，办理时间不能晚于开车前2小时。

A financial channel in China railway customer service center(www.12306.cn)found,Web sites have set up special refund zone,Daily 7-23 point for upgrade and refund, etc,To deal with time not later than 2 hours before driving.

网友建议对退票行为设限 Net friend suggest to refund behavior limits

　　@祺祺1982：退票手续费低了，只要5%，方便了很多人先有票就买，然后选一个合适时间走，更方便了黄牛屯票退票。

@ kei kei 1982:Cancellation charge lower,As long as 5%,Convenient many people to buy a ticket,Then choose an appropriate time to walk,More convenient cattle tuen ticket refund.

　　@爱美精1号：退票费其实就该10%，最低20元起的收，但要把这部分收来的钱摊到更多的人享受到，好比站票必须降低到坐票的6折甚至5折。

@ # 1 beauty essence:Fares are the 10%,Minimum twenty yuan up charge,But will give this part the money booth to more people to enjoy,Like sro tickets must be reduced to sit ticket 6 fold even 5 fold.

　　@蔚蓝天空下简单生活：订票后要在12小时内退票5%手续费，如果超过12小时退票 50%手续费。退的票不能马上进入购票系统，要延迟1小时，防止黄牛倒票。

@ blue sky simple life:After booking in 12 hours refund 5% commission,If more than 12 hours refund 50% commission.Return ticket not immediately enter the negotiating system,To be delayed for 1 hour,Prevent scalpers speculative reselling of tickets.

　　@帅气肥豚_小明：强烈建议增加订票信用度。对于订票不付款，订票后频繁退票的人拉去黑名单，取消订票资格。

@ handsome fat dolphin _ xiao Ming:Strongly suggest increase booking credit line.Don't pay for the tickets,The frequent refund to pull to blacklist,Cancel booking qualification.