日前，旅客购买的实名制车票丢失后无法直接退票遭到质疑。近两天，随着铁路客流逐渐攀升，很多启程在即又临时变更行程的旅客遭遇了一个新的难题实名制火车票无法异地退票。

a,Passengers buy tickets after real lost can not be directly refund were questioned.Nearly two days,With the railway passenger flow gradually rise,A lot of departure in sight and temporary change stroke passenger encountered a new problem ticket system cannot be different refund.

　　“实名制车票都可以全国通取了，怎么就不能全国通退呢？”很多旅客对此十分不解，实名制火车票退票制度再遭质疑，有关铁路实名制退票制度需要进一步完善、加细管理的呼声再起。

"The system can be the ticket through took,How can the pass back?"A lot of passengers were very puzzled,Real train ticket refund system has been questioned again,The railway system refund system need further improvement/Add fine management call comeback.

　

　案例 case

　　异地票在京无法退 Different ticket in Beijing can't retreat

　　昨天下午，记者来到北京站退票窗口，各个窗口人满为患。除了占票一族退出多余的“备胎”车票，还有少部分旅客拿着非北京购买的车票，遭遇了车票无法异地退的难题。

Yesterday afternoon,The reporter comes to Beijing station cancellation window,Each window packed.In addition to account for one ticket from redundant"Spare tire"ticket,There are a few passengers take the Beijing to buy tickets,Encountered ticket can't different back problem.

　　旅客张先生就有这样的遭遇。张先生老家在广州,由于今年预售期较长，开始抢购那天他正在沈阳出差。

Mr Zhang with respect to passengers has happened.Mr. Zhang home in guangzhou,Because this year opens to booking a long period,Start buying the day he was on a business trip in shenyang.

　　“直达车票没有抢到，只能分段回家，买了一段高铁到郑州，再从郑州买特快到广州”，张先生说，他回京后将北京发往郑州、郑州发往广州的车票取出，就等着回家的日子一天天临近。

"Direct ticket no grab,Can block home,Bought a high iron to zhengzhou,From zhengzhou to buy express to guangzhou",Mr Zhang said,He returned to Beijing after Beijing sent to zhengzhou/Zhengzhou sent to guangzhou ticket out,Just waiting to go home every day is near.

　　然而情况有变，张先生打算在京过年。车票没用了，只能办理退票，“但客服却说不能办理退票”。

However circumstances,Mr. Zhang to the Chinese New Year in Beijing.Ticket useless,Can only make a refund,"But customer service said can't make a refund".

　　“北京到郑州的高铁可以退，因为是在北京发车，另外一张郑州发车去广州的票，说是只能到始发站或者车票右上角写的发售站去退票。”张先生感到无奈，紧握这张价格300多元的车票犯了愁。

"Beijing to zhengzhou high iron can retreat,Because it is the start in Beijing,In addition a zhengzhou start to guangzhou ticket,Say to the airport of departure or ticket only top write on station to refund."Mr. Zhang feel helpless,Hold on to this piece of price 300 yuan ticket made sorrow.

　　

建议 Suggestions

　　“就地取票”风险小 "In situ collect the tickets"Risk small

　　对此，5日记者与铁路业内人士探讨火车票异地通退的问题，该人士表示，实名制车票系统建设需要一定的时间，实名制车票丢失后的退票办法、因临时更改行程而需要异地退票，类似这样的情况从技术角度上说不是无法解决，但有一些细节的东西需要进一步完善，才能让旅客享受方便的同时尽可能遭遇不到不便。

this,5, journalists and railway the personage inside course of study to explore different train ticket on the back problem,The people said,Real ticket system needs a certain period of time,Lost ticket system after the cancellation method/Because of the temporary change stroke and need different refund,Such as technical point is not to solve,But there are some of the detail of the things need further improvement,To be able to let passengers enjoy convenient as possible't encounter the inconvenience.

　　对此，这位业内人士提醒旅客，在接力回家的路上，一定要预留出相对充足的时间，尽可能不要踩着点“下飞机赶火车”、“下高铁赶普快”。“这几天北方地区普遍降雪，有时还是雾霾天，高铁降速、很多航班取消或延误，可能直接影响了后半段行程。”

this,The personage inside course of study warns the passengers,In the relay on the way home,Must set aside relative plenty of time,Try not to step on the point"Off the plane catch the train"/"The high iron cast ordinary"."These days the northern area generally snow,Sometimes or fog haze days,High iron speed down/A lot of flight is cancelled or delayed,May directly affect the second half stroke."

　　此外，还要建议旅客尽量就地取票，以免临时改变行程无法退票，造成经济上的损失，从而减少风险。

In addition,As far as possible to suggest the passenger ticket in situ,In order to avoid a temporary change in stroke can't refund,Cause economic losses,So as to reduce the risk.

　　

回应 response

　　可通取但不可通退 Can pass take but do not pass out

　　对此，记者拨打了铁路客服电话12306，相关人员称，按照规定，旅客办理退票时，需要持实名制车票乘车人有效证件（只能是订票时候的证件）原件，到购票地或车票始发地的车站退票窗口退票，铁路部门收取5%退票费。

this,Reporters call the railway customer service telephone number 12306,Officials say,According to the regulation,When passengers make a refund,Require a real ticket rider effective certificate(Tickets can only be the certificate)original,To purchase tickets or illnesses station cancellation window refund,The railway departments a 5% cancellation fee.

　　如果始发站不是本市车站、购票取票地也不在北京呢？不是说可以全国通取吗，为什么退票不行？

If the airport of departure is not the city/Tickets to collect the tickets is not in Beijing??Not to say that the general can take,Why not refund?

　　“是全国通取但不意味着可以全国通退！”12306客服工作人员如此答复。

"Is the national general take but not means can the pass back!"12306 customer service staff so reply.

　

　提示1 Hint 1

　　70万车票未取避免集中取票 700000 tickets did not take to avoid concentration collect the tickets

　　记者昨晚从北京铁路局获悉，截至除夕前北京地区仍有近70万张通过互联网预订的车票未取，因此请未取票的旅客尽快到车站取票。

Reporter from Beijing railway administration that last night,Before the New Year's eve in Beijing still have nearly 700000 copies through the Internet booking tickets did not take,So please not collect the tickets to the station of the passenger ticket as soon as possible.

　　这70万张没有取的车票，如果平摊到每一天中，粗略计算，到除夕之前，每天约有20万张车票将被取走。

The 700000 zhang didn't have take the ticket,If lay open to every day of the year,Rough calculation,Before the New Year's eve,Every day about 200000 tickets will be take away.

　　对此，铁路部门提醒广大旅客尽早通过自动取票机，或到车站窗口、车票代售处取票，避免集中到站后换取时间紧张耽误行程。

this,The railway departments to remind the passenger ticket as soon as possible through the automatic machine,Or to the station window/Ticket booking place collect the tickets,Avoid concentration after station for time to be nervous any delay stroke.

　

　提示2 Tip 2

　　尽快办理退票给购票者机会 Make a refund ticket buyers as soon as possible to chance

　　根据铁路部门统计，本市春运以来每日约有10万张退票返回票库，近两日尤甚。对于没有购买到火车票的旅客来说无疑是福音，但却有很多旅客不愿多次跑火车站，到开车前最后一天才办理退票，这让很多想要购买车票的旅客措手不及。

According to the railway departments statistics,This city since the Spring Festival every day about 100000 a refund return ticket library,Nearly two days you very.As for not buy train ticket for passengers is undoubtedly the Gospel,But there are a lot of passengers don't want to run the station many times,To the last day before driving to make a refund,It makes a lot of want to buy ticket passenger unprepared.

　　据相关规定，旅客只要在发车前办理退票即可，而事实上即便有旅客提前几个小时买到他人的退票，收拾行李也来不及了。因此，铁路部门提醒准备退票的旅客，尽快办理退票手续，为其他旅客出行提供购票机会。(记者韩旭)

According to the relevant provisions,As long as the start of passengers before can make a refund,And in fact even with passengers for several hours in advance to buy other people's cancellation,Packing also too late.so,The railway departments to remind passengers to refund,Make a refund formalities as soon as possible,For other passenger travel tickets to provide opportunity.(Reporter HanXu)

相关阅读

readings

　　

春运日均退票46万张 铁路部门建议旅客碰运气 Travel daily refund 460000 zhang railway department suggests passenger try your luck

　　铁道部运输局提供数据显示，今年春运前3天，全国铁路日均接受退票46万张。铁路部门表示，这些退票肯定会全部回到网上公开销售。但旅客何时退票，哪些车次有退票，这些信息都不对称，铁路部门无法提前掌握，所以也就没有固定规律可循。建议没有买到车票的旅客不要盲目候在售票窗口长时间排队等退票，不妨再多关注网上和电话订票“碰碰运气”……【点击查看详细】

The ministry of railways transport provide data display,Spring Festival this year before 3 days,The national railway daily accept refund 460000 copies.Railway department said,The refund will all return to the public online sales.But when the passenger refund,Which train has returned,The information asymmetry,The railway departments can't master in advance,Therefore, there is no fixed rules.Suggest not to buy ticket passenger don't blindly wait at the ticket window long time waiting in line for cancellation,Might as well to pay more attention to Internet and telephone booking"Chance it"……[Click view detailed]

　

　春运路上吃饭难 部分动车仅提供40元高价盒饭 Travel the road to eat the hard part moving car provide only forty yuan high lunch box

　　早在2011年年底，铁道部向社会公布《动车组列车服务质量标准（暂行）》，其中明确要求：要保证旅客列车有2元以下矿泉水、15元以下盒饭等供应，且不得断供。但从记者实际调查情况看，在高铁餐车上根本就买不到10元甚至15元的盒饭。对此，餐车上的工作人员解释称“早就卖完了”。【点击查看详细】

As early as the end of 2011,The ministry of railways released to the society[Emu train service quality standard(interim)],The clear requirements:To ensure passenger train has 2 yuan of the following mineral water/15 yuan of the following lunch box and other supplies,And shall not be broken for.But from the reporter investigation case,High in iron diners's simply buy less than ten yuan even 15 yuan of box.this,Diners personnel working on the explanation says"Already sold out".[Click view detailed]