东方网2月19日消息：本月12日晚，由于香港接待方未安排住宿，一内地旅行团的20人被迫在旅游大巴上过夜，直到翌日下午经接待方安排才入住酒店。此事曝光以后，近年出现的“坑爹港澳游”再度引起民众高度关注。

DongFangWang on February 19,):12 this month late,Because of their followers had Hong Kong did not arrange accommodation,A mainland tour twenty people were forced to spend the night in the tour bus,Until the next day afternoon arrangement of their followers had to the hotel.It after exposure,In recent years"Pit dad Hong Kong and Macao swim"The public has once again aroused high attention.

　　近日，记者接到报料称，“坑爹港澳游”有了新变种:黑旅行社通过商户向消费者赠送“四天三夜双人港澳游”的旅游券，把“港澳游”变成了买保险、买家电、买保健品的“赠品”；但最终，免费游变成“强制购物团”。

recently,Reporters are attempting to say,"Pit dad Hong Kong and Macao swim"Have a new varieties: black travel through the merchant to give consumers"Four days and three nights double Hong Kong and Macao swim"Travel voucher,the"Hong Kong and Macao swim"Into a buy insurance/Buy home appliance/Buy health products"gift";But in the end,Free to swim into"Forced shopping group".

不愿购物，房间被断水断电 Don't want to shopping,The room was off the water without electricity

　　去年，杨阿姨购买一份保险，获赠“双人港澳游”旅游券。她和朋友拨打券上的预订电话，与“旅行社”商定出游时间。随后，按照对方要求，两人自费从上海前往深圳，在深圳皇岗口岸找到了导游和从其他省市前来的团员，准备出关。

Last year,YangAYi buy an insurance,receive"Double Hong Kong and Macao swim"Travel ticket.She and her friends call ticket reservation on the phone,and"Travel agency"Agreed time travel.then,According to the requirements,Two people at one's own expense from Shanghai to shenzhen,In shenzhen dahuang port to find the tour guide and from other provinces and cities to members,Prepared through.

　　在前往香港的大巴上，导游表示行程中安排了购物。杨阿姨说:“我们年纪大了，不想参与购物。”导游要求她们每人交600元作为“补偿”，随后，在车上开始兜售纪念品，示意团员每人购买一款手表，给司机筹“辛苦钱”。进入香港，导游又带团进入一家珠宝商店，杨阿姨不愿购物，导游训斥:“为啥不买？不买东西，为啥参加我的旅游团？”杨阿姨表示曾支付过600元“补偿金”，导游才悻悻作罢。对于另一些不愿购物的游客，导游查看了他们的身份证、港澳通行证，记下名字。一天早上，一位团友气愤地说，因为没有“积极”购物，昨夜住宿房间断水、断电，还被反锁屋内。当游客与导游争吵时，大巴司机接腔:“我见过很多情绪激动的旅客，最后都是服服帖帖听话。你敢再吵，把你赶下车，算你自动脱团！”

On the way to Hong Kong on the bus,Tour guide said stroke for the shopping.YangAYi said:"We in old age,Don't want to participate in shopping."Guide requirements they each pay 600 yuan as"compensation",then,In the car began to sell souvenirs,Each member to buy a watch,Raise to the driver"Hard money".Into Hong Kong,Tour guide and take group into a jewelry store,YangAYi don't want to shopping,Guide reprimand:"Why not buy?Don't buy things,Why to my tour?"YangAYi said they had to pay 600 yuan"compensation",Guide to do walk.For some visitors to shopping,Guide to check their id card/Of HongKong and macow,Write down name.One morning,A frere angrily say,Because there is no"positive"shopping,Last night, hotel room off the water/power,Also be locked the house.When tourists and tour guide quarrelling,The bus driver JieQiang:"I've seen a lot of emotional passengers,The last is obedient obey orders.Don't you dare again noisy,Have you put off,Calculate you to be automatic to take off the team!"

有的卖零食也“送港澳游” Some snack also"To Hong Kong and Macao swim"

　　辗转深、港、澳三地，杨阿姨的旅游团频繁被一个导游“转手”给另一个导游。期间，她和团友刚刚相熟就被拆散拼入新的旅游团。她发现，团里的人来自天南地北，都是根据旅游券上的指示，自费在深圳皇岗口岸集中。她还发现，团友手上的旅游券都是购买商品时的“赠品”——有人买了保险，有人网购保健产品，有人在实体店购买家电或是其他生活用品。

Toss deep/port/macau,YangAYi frequent tour by a tour guide"switch"A guide to the other.period,She and frere just acquaintanceship is disassembled spell into new tour.She found,The group came from far apart from each other,All is according to the instructions of the travel ticket,At one's own expense in shenzhen dahuang port concentration.She also found that,Frere hand travel note is the purchase of goods when"gift"- some people buy the insurance,Someone buys health care products,Someone in the entity shop to buy home appliance or other articles for daily use.

　　根据杨阿姨反映的情况，记者调查发现，将“四天三夜双人港澳游”旅游券作为购物时的“赠品”，这种营销手段已全面渗透到商品零售行业。在上海中心城区，一些家电连锁店、大型超市打出“购买家电、数码产品赠港澳游”的活动；记者打开淘宝网，搜索“赠送港澳游”，找出了508件宝贝，有的是卖祛斑霜“送港澳游”，有的卖成人用品“送港澳游”，有的卖零食也“送港澳游”——似乎，不管你买什么，都能免费获赠一次“超值旅行”。

According to the situation of YangAYi reflect,Reporter survey found,will"Four days and three nights double Hong Kong and Macao swim"Tourism as a shopping coupon when"gift",The marketing means has penetrated into retail industry.In Shanghai city center,Some of the home appliance chain/Large supermarket with"Buy home appliance/Digital products with Hong Kong and Macao swim"activities;Reporter open taobao,search"Give Hong Kong and Macao swim",Found a baby,Have a plenty of sell spot cream"To Hong Kong and Macao swim",Some sell adult supplies"To Hong Kong and Macao swim",Some snack also"To Hong Kong and Macao swim"- seems to,No matter what you buy,Can get a free"Overflow travel".

精心设计陷阱，投诉很难成功 Elaborate design trap,Complaints to succeed

　　杨阿姨回到上海，憋了一肚子气，想投诉，可手上只有旅游券，没有与旅行社签的合同。她向团友们打听，多数团友在旅途中忍让，回家后也没有投诉。

YangAYi back to Shanghai,Suppress the fed,Want to complain about,Can hand only travel ticket,No travel agency contract.Her friends ask to group,Most tour on a trip tolerance,After coming home also have no complaints.

　　记者致电上海市旅游局质量监督所获悉，最近几年，针对“赠送双人港澳游”的投诉比较常见；然而，幕后策划的黑旅行社精心设计了几个环节，使得游客很难成功投诉。

Reporters call Shanghai tourism administration of quality supervision, have learned,In recent years,According to the"Giving double Hong Kong and Macao swim"Complaint is common;however,Behind the black travel agency elaborate design several links,Make visitors to succeed complaints.

　　首先，黑旅行社通过保险公司或其他商户向他们的顾客派送旅游券，旅客未与香港或是深圳的接待方签订合同——没有合同约定，自然没有证据。旅游部门表示，乘客如能提供票券、音频或视频资料，也可初步采信，但需经历置辩才能在法律上生效。

First of all,Black travel through the insurance company or other merchants to their customers send travel ticket,Passengers not and Hong Kong or shenzhen contract of their followers had -- there is no contract,Nature there is no evidence.Tourism department said,If you can provide the passenger ticket/Audio or video material,Also can preliminary admitted,But need to experience can dispute legally effective.

　　其次，黑旅行社要求旅客自行前往深圳，落地深圳以后方才组团，将深圳做成“港澳游”的始发地，即便旅客能提供证据，也得前往深圳或是香港的旅游部门投诉才有效。

secondly,Black travel agency asked passengers to go to shenzhen,Be born after shenzhen have group,Will make shenzhen"Hong Kong and Macao swim"illnesses,Even if the passenger can provide evidence,Have to go to shenzhen and Hong Kong's tourism department complaint is valid.

　　上海旅游部门提醒，市民参加团队出境旅游，应将上海作为始发地；按照规定，领队必须全程陪团，不能频繁“转手”。

The Shanghai tourism department remind,Citizen participation in group outbound tourism,Shanghai should be as illnesses;According to the regulation,The leader must accompany the whole group,Not frequent"switch".

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