每天20元就可入住福朋喜来登？

Twenty dollars per day can check in sheraton?

　　网友称：以负一元房价成功预订8间客房，却被酒店取消订单；酒店回应：最迟下周一作出官方回应

Net friend say:With negative one yuan prices successful reservation eight rooms,But the hotel to cancel the order;Hotel response:The late next Monday to make the official response

　　21日22时07分，新浪微博网友“@NBKN-HENRY”爆料“揭露无良商家——三亚福朋酒店SPG旗下酒店！屡次出尔反尔……”，讲述了博主在2月8日晚，从喜达屋集团手机客户端上预订了三亚福朋酒店负一元舒适房(仅需支付税费20.58元人民币)的客房，后酒店回复博主，是由于技术问题而导致的显示错误，故将博主预订的订单取消一事。此微博一发，立刻引起了广大网友的关注。22日下午，记者从三亚福朋喜来登酒店公关部经理于女士那得知，目前整个事情的具体情况正在调查，最迟下周一将作出回应。

21 and the points when,Sina micro bo net friend"@ NBKN - HENRY,"kept"Revealed no good businessman - sanya blessing friends hotel SPG hotels!Often back and fill……",Tells the story of bo master in 2 August night,From starwood mobile clients made a reservation at the hotel sanya blessing friends negative one yuan and comfortable room(Only pay tax 20.58 yuan RMB)rooms,The blogger after reply,Is due to technical problems and lead to display error,So will blogger booking order was cancelled.The micro bo a,Attracted the attention of Internet users.22 afternoon,Reporters from sanya sheraton hotel pr manager in lady that know,At present the specific conditions of the whole thing is investigating,The late next Monday will respond.

　　

　

　网友 Net friend

　　通过客户端成功预订“负一元”三亚福朋酒店客房 Through the client reservation success"Negative one yuan"Sanya blessing friends hotel rooms

　　22日上午，记者和网友@NBKN-HENRY取得联系，得知这位网友姓陈。陈先生告诉记者，2月8日晚，他从喜达屋集团手机客户端上预订了10月1日至7日的三亚福朋酒店负一元舒适房，仅需支付税费人民币21.85元/间/天，也就是说，一间客房一天仅需人民币20.85元，其中他用妻子的会员资格预订了2间，用自己的会员资格预订了6间，随后就收到了订单确认的邮件。可在9日那天，三亚福朋喜来登酒店预订部的“MANDYzou”打电话给他，说是由于系统问题，网上的价格有误。陈先生说，他当时便告知对方已收到了邮件的确认。10日上午，他发现他妻子的订单被酒店擅自取消，随后他致电酒店总部客服，经过协调恢复了被取消的预订，同时还告知他是由于酒店疏忽造成，还表示期待他的入住。“我想既然恢复了还这么说了，就应该没事了！”陈先生说。

22 morning,Journalists and net friend @ NBKN - HENRY, get in touch,Learned that the net friend family name is Chen.Mr. Chen told reporters,2 August night,He from starwood mobile client reservation on the October 1 to 7, good friends sanya hotel negative one yuan and comfortable room,Only pay tax 21.85 yuan/room/day,that,A guest room one day only 20.85 yuan,The wife he membership booking 2 room,With their own membership book 6 room,Then they received the order confirmation email.But in September day,Sanya sheraton hotel reservation department"MANDYzou"Call him,Say the system problems,The price of the online wrong.Mr. Chen said,He was then inform the other party has already received the mail confirmation.10 morning,He found that his wife's order was cancelled without the hotel,He then call the hotel headquarters customer service,After coordination returned to be cancelled reservation,At the same time also told he was due to negligence to the hotel,Also said looking forward to his occupation."I think now that restored also said so,You should be okay!"Mr. Chen said.

　　订单恢复后突收邮件所订酒店客房将不被承认

Order after recovery process or get the mail ordered the hotel guest room will not be admitted

　　陈先生说，14日他再次收到酒店邮件，说“由于系统原因他们预订的酒店客房将不被承认，请于2月17日以前回复邮件，否则取消预订。”15日，他与酒店沟通，酒店告知可以给他和他妻子的两个会员账号预订的订单(2间客房)各一晚免费房，其余每晚按七五折算，但陈先生对这样的处理结果表示不满意。“18日，我和酒店还在理论的情况下，酒店方就又擅自取消了我的预订，而且没有任何邮件通知。”后来他打电话投诉后，才收到取消订单的邮件。

Mr. Chen said,14 he again received hotel mail,said"Because the system reason they reserve hotel rooms will not be admitted,On February 17, please reply by email before,Otherwise cancel booking."15,He and hotel communication,The hotel told to give him and his wife's two member account booking order(2 rooms)Each one night free room,According to the rest of the night Mr Reduced,But Mr. Chen to such processing results are unhappy."And,,I and the hotel also in the theory of the case,The hotel party without authorization again cancelled my reservation,And no email notification."Then he called after complaints,To cancel the order received the mail.

　　经过多次沟通，酒店最终愿意给陈先生两个预订账号各一晚免费，其余每晚打六折。“而我告知酒店负责人，错误在酒店方，看能不能帮我换到12月的免费房两晚，其他的时间给五折优惠。”但21日酒店方答复他不能处理。陈先生认为，酒店如此出尔反尔，根本不在乎自信誉，他们希望酒店给出一个合理的说法。

After many communication,Hotel finally willing to give Mr. Chen two reserve account each one night free,The rest of the night to play discount."And I told the hotel,Error in the hotel party,See if you can help me to change to 12 month of free room two nights,The rest of the time to give a fifty percent discount."But 21 hotel reply he can't handle.Mr. Chen think,Hotel so back and fill,Don't care about it since the credit,They hope that the hotel is a reasonable statement.

　　

记者调查 Journalists to investigate

　　网友提供的恢复前后两组订单价格不一 Net friend to provide the recovery of the two groups before and after the order price differ

　　记者在陈先生提供的2月8日的预订单截图中看到，所订房间的入住时间为2013年10月1日15:00，退房时间为2013年10月7日12:00，1间客房，2位成人，房价为人民币-1.00元，税费人民币21.85元，预计总额为人民币20.85元，预计住宿总额为人民币125.10元。而记者在酒店2月10日恢复陈先生妻子的订单截图中看到，每晚平均预计总房价为人民币0.00元，所收政府调节基金每人/每晚人民币11.00元，每间房预计两人，共计人民币22.00元，故每晚平均预计总房价为人民币22.00元，预计住宿总额1客房1晚人民币22.00元。

Reporter in Mr. Chen provide 2 August reservation single see screenshots,Have to book a room in the time is on October 1, 2013 to,Check-out time is October 7, 2013 wanted,1 rooms,Two adult,Prices for RMB 1.00 yuan,Tax 21.85 yuan,Expected to total for 20.85 yuan,Is expected to total accommodation for 125.10 yuan.And the reporter in the hotel 2 October, restore Mr. Chen's wife in order to see screenshots,Every night is expected to average total prices for 0.00 yuan,Government regulation fund collected per person per night / 11.00 yuan,Each room is expected to two people,A total of 22.00 yuan,The average total charge is expected to every night for 22.00 yuan,Accommodation is expected to total 1 room 1 night 22.00 yuan.

　　在酒店方2月14日发送给陈先生的电子邮件中记者看到，邮件中明确写着“关于您最近所做的三亚福朋喜来登酒店的RMB0.00房价的预订，我们特此致函告知您这是由于技术问题而导致的显示错误。很明显您也可以看出这是个明显的错误，但是我们理解您可以完成预订。我们非常感谢您在三亚福朋喜来登酒店的预订，而不会根据我们网站上注明的使用条款取消这些预订。”

In the hotel party on February 14 sent to Mr. Chen's email the reporter sees,Email written clearly"About your recent sheraton sanya of RMB 0.00 prices reservation,We are writing to inform you this is due to technical problems and lead to display error.Obviously you can also see that it is a obvious mistakes,But we understand you may complete the booking.We thank you in sanya sheraton hotel reservation,Not according to our website where the terms of use to cancel the reservation."

　　邮件中同时提到，酒店方愿意为陈先生提供一项特别优惠，即每晚房价为舒适房RMB930.00含双早或舒适海景房RMB1080.00含双早(均不包含15%服务费)，“此价格为我们正常房价舒适房RMB1240.00或舒适海景房RMB1440.00的七五折优惠。如果您有多个预订，此项特别优惠将适用于您已经完成的每一个预订。另外，此特价将享受SPG俱乐部计划的所有礼遇。享受此次特别优惠和入住，您必须先成为注册会员。同时，此预订不接受任何变更或修改。”

Email to at the same time,The hotel will provide for Mr. Chen to a special offer,Every night for a comfortable room prices is RMB 930.00 including double early or comfortable seaview room RMB 1080.00 including double early(All does not contain 15% service charge),"The price for our normal prices comfortable room RMB 1240.00 or comfortable seaview room RMB 1440.00 discount preferential.If you have more than one book,The special discount will apply to you have completed each reservation.In addition,This special offer will enjoy SPG club plan all courtesy.Enjoy the special offer and occupation,You must be registered members.At the same time,This book does not accept any change or modify."

　　

酒店回应 Hotel response

　　最迟下周一将对此事作出官方回应 The most late on Monday about the matter to the official response

　　针对此事，22日中午，记者来到三亚福朋喜来登酒店了解情况，其酒店销售部MANDYzou告诉记者，事情的具体情况需由酒店的总经理作出回应，等她转告总经理后再回复记者。而当记者询问“陈先生以20余元每天每间的价格成功预订福朋酒店客房是否存在，以及能否提供总经理的联系方式”时，MANDYzou答复记者，陈先生这个人存在，但具体情况还是由总经理回应，同时也并没有透漏总经理的联系方式。

At this,22 at noon,Reporters came to sanya sheraton hotel information,The hotel sales MANDYzou told reporters,What specific conditions required by the hotel general manager to respond,She tell the general manager before reply reporter.But when a reporter asked"Mr. Chen to twenty yuan each day the price of hotel rooms reservation success good friends whether there is,And whether we can provide the contact way of the general manager"when,MANDYzou reply reporter,Mr. Chen this person exists,But the specific situation by the general manager or response,At the same time also did not divulge the contact way of the general manager.

　　当日下午5时44分，记者接到三亚福朋喜来登酒店公关部于经理的电话，于经理告诉记者，目前整个事情的具体情况正在积极调查，最迟下周一将对此事发出官方声明。有关此事后续，本报将继续关注。

At 5 PM that day 44 points,Reporter to sanya sheraton hotel public relations in the manager's phone,In the manager told reporters,At present the specific conditions of the whole thing are actively investigating,The late Monday on this matter will be issued an official statement.About this follow-up,This will continue to focus on.

　　相关新闻： Related news:

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　　三亚："宰客门"刚过，为何又遇"回扣门" sanya:"Rip off the door"Just over,Why again meet"Rebate door"

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