“宰客门”刚过又来“回扣门” "Rip off the door"And just to"Rebate door"

　　2012年春节期间，三亚发生海鲜排档“宰客门”事件，海鲜排档市场监管广受社会关注。2012年，三亚进行海鲜排档市场监管信息化建设一期工程，通过设立价格电子公示屏、推广使用电子点菜系统、推广POS机收银系统和建立海鲜行业网络推广评价体系等措施防止“宰客门”再度重演。

In 2012, during the Spring Festival,Sanya happen seafood gears"Rip off the door"events,Seafood rears market supervision by the social attention widely.In 2012,,Sanya for seafood rears market supervision information construction a phase of the project,Through the establishment of electronic public price screen/Promote the use of electronic order system/Promotion POS receive silver system and the establishment of seafood industry network promotion evaluation system measures to prevent"Rip off the door"Again repeated.

　　“宰客门”风波过去，可是，2013年春节三亚又遭遇“回扣门”。2月15日，有媒体曝光海南旅游市场高回扣问题，对部分“暗藏猫腻”的三亚旅游回扣利益链，对旅游购物点、潜水公司、出租车司机等吃回扣现象进行了报道。

"Rip off the door"Storm in the past,but,The Spring Festival in 2013 sanya and encounter"Rebate door".On February 15,,Media exposure hainan tourism market high rebate problem,Part of"Hide something fishy going on"Sanya tourism rebate interests chain,To travel 购物点/Diving company/The taxi driver, etc ChiHuiKou phenomenon has carried on the report.

　　三亚市工商局新闻发言人万琼云透露，工商局向三亚潜水技术培训中心（德贝潜水）发出行政处罚听证告知书，拟对该潜水企业罚款10万元。此外，对两名出租车驾驶员做出解除合同的决定。

Sanya industrial and commercial bureau spokesman said WanQiong cloud,Industrial and commercial bureau to sanya diving technology training center(Derby diving)A hearing administrative penalty notice,The diving enterprise intends to a fine of $100000.In addition,For two taxi driver to make the decision of the termination of the contract.

　　接受记者采访的旅游业界人士表示，旅游高回扣早已是旅游市场的潜规则，这不仅仅发生在三亚，在全国都比较普遍，因是暗中“交易”，治理和监管难度都比较大。

Reporters say the travel industry,Tourism high commission is already tourism market latent rules,It is not just happened in sanya,Common all over the country,As a secret"trading",Management and supervision difficulty is big.

“零负团费”致高回扣愈演愈烈 "Zero negative cost"The high commission intensified

　　张会（化名）在海南从事导游工作已经8年多，他说，旅行社低价组团恶性竞争和导游薪金制度不合理是问题的根源。在竞争压力和利益驱使下，旅行社竞相以削价为主要手段招揽游客。

Zhang will(alias)In hainan tour guide work has been engaged in more than eight years,He said,Travel agency low group malignant competition and tour guide salary system is not reasonable is the root of the problem.In the pressure of competition and driven by interests,Travel agencies are price as the main means to attract visitors.

　　张会说，目前海南的绝大多数旅行社基本靠“零负团费”方式组团运营，导游作为最前端的执行者，薪酬方面没有保障，为了赢利，自然从旅游内容的执行者演变成经营者，千方百计从游客身上榨钱。上海等一些城市，旅行社“五天四晚海南游”的报价大概在2000左右，这些费用有时连机票钱都不够。“景区的门票、购物点、潜水、用餐等是高回扣中来钱最快的，行内比较厉害的导游，通过一个旅行团的游客购买水晶或珍珠等物品就可以拿到上万元的回扣。一年通过高回扣挣到几十万的导游数量逐渐增加。”

Zhang will say,At present most of the hainan travel basic depend to"Zero negative cost"Way group operation,Guide as the front end of the performer,Pay no security,In order to profit,Natural from the tourist content performer evolved into operators,Leave no stone unturned from tourists, squeeze money.Shanghai and other cities,Travel agency"Four five days late hainan tour"Quotation will be about 2000,These expenses sometimes even ticket money is not enough."Scenic spot ticket/购物点/diving/Having dinner is high commission in the fastest money,Row the better guide,Through a group of tourists to buy crystal or pearl articles such as tens of thousands of yuan can get the rebate.A year through the high commission earn hundreds of thousands of tour guide quantity increase gradually."

　　海南旅游界人士向记者透露，目前海南排在前十的旅行社，大多在接外地组团的游客团队时，只收成本价，甚至低于成本价收客，然后倒手卖给导游，导游不仅不能从旅行社获取工资，还要向旅行社交费。然而，“羊毛出在羊身上”，团费不够，导游就从景区、购物点、餐饮等旅游项目中想方设法套取高额回扣，以获利“填坑”。

Hainan tourism circles personage has revealed,At present the top ten of the hainan travel agency,Mostly in joint field group of visitors when team,Only accept the cost price,Even less than the cost of the guest,And then change hands sold to guide,A tour guide is not only the can't get salary from travel agency,To pay to the travel agency.however,"Wool comes from the sheep",Membership fee is not enough,From the tour guide/购物点/Catering tourism projects trying to show the high commission,In addition"Fill pit".

　　一些政府部门监管力度不够，也是导致高回扣越演越烈，“零负团费”、欺客宰客等顽疾仍无法根治的原因所在。国务院2009年颁布的《旅行社条例》对“零负团费”问题、导游劳动合同和劳动报酬问题、高额回扣问题都有明确处罚规定，关键在于政府部门监管不到位。

Some government supervision is not strong enough,Also lead to high rebate getting worse,"Zero negative cost"/QiKe rip off ill and still cannot effect a radical cure of reason.In 2009 the state council promulgated[Travel agency regulations]to"Zero negative cost"problems/Guide the labor contract and labor remuneration problem/High rebate problem has a clear penalty provision,The key lies in the government regulation is not in place.

　　海南省旅游研究会会长王健生介绍，佣金和回扣往往被人混为一谈，就性质而言，佣金是合法的，回扣是非法的。“从法律的角度来说，高回扣等同于商业贿赂，这在法律条文上是有法可依的，但在这方面的执法力度不够。目前，"零负团费"整治不力，高回扣现在又层出不穷，这将把海南旅游市场带入死局。”

Hainan tourism research association WangJianSheng is introduced,Commission and rebates tend to be confused,Nature is,Commission is legal,Rebate is illegal."From a legal point of view,High commission is equal to the commercial bribery,This is the law of the work,But in the law enforcement is not enough.At present,"Zero negative cost"Lack of regulation,High commission now and emerge in endlessly,This will keep the hainan tourism market into SiJu."

严查严治才能杜绝高回扣 YanZhi attracted to put an end to the high commission

　　旅游界人士认为，要通过建立长效机制，严查严治和零容忍根除旅游市场上高回扣这个毒瘤。

Tourist trade people think,Through the establishment of long-term mechanism,YanZhi attracted and zero tolerance eradicate tourism market on high rebate this cancer.

　　王健生认为，目前海南旅游市场的定位，不应再在高回扣的团队游和回收较慢的散客游上纠结，更不该一味地要求游客数量而忽略旅游产品和旅游服务的质量。

WangJianSheng think,At present the orientation of hainan tourism market,Should not then in high rebate team tourism and recovery slower individual traveler swim the entanglements,More should not blindly for the number of visitors and ignores the tourism products and tourism service quality.

　　三亚市旅游协会会长陈国江认为，“旅游行业涉及方方面面，需要综合行政管理，目前，各职能部门权力过度分散，导致问题一旦发生，各部门相互推诿，从长远来看，针对海南旅游业还需建立一个核心主管部门，并对其做到权力下放，这样才能有利于长效监管。”

Sanya tourism association ChenGuoJiang think,"Tourism industry multifaceted,Need comprehensive administrative management,At present,The functional departments power over dispersion,Cause problems happened once,Each department mutual shuffle,In the long run,According to hainan tourism still need to build a core departments,And the devolution of power to do,This can be helpful for long-term supervision."

　　三亚旅游委相关负责人认为，除出台长效机制预防旅游乱象外，如何疏通投诉反馈机制也是当务之急。如果每一次欺客宰客都及时有效地得到处理，每一次违法违规都付出了刻骨铭心的惨痛代价，就是对旅游乱象最大的震慑。

Sanya LvYouWei relevant officials think,In addition to long-term mechanism to prevent tourism on the mess,How to dredge the complaint feedback mechanism is top priority.If every time QiKe rip off are dealt with in a timely and effective manner,Each time the illegal all pay deep-rooted of painful price,Tourism is the biggest mess of awe.

　　三亚市下一步将采取多项措施重点治理旅游行业商业贿赂问题。一是规范“公对公”协议佣金结算制度。三亚市工商局将联合旅游委在旅游行业中推广佣金合同示范文本，确立以明示公对公方式支付结算的佣金协议制度，建立规范旅游市场秩序的长效机制。二是在旅游行业中开展法制宣传警示教育活动，加强行业自律。三是旅游、工商、海洋、交通等部门继续在全市范围内开展治理旅游行业商业贿赂违法经营行为的专项整治活动，凡发现商业贿赂行为，一经查实将从严处罚。

The next step will take a number of measures of sanya tourism industry key management problems of commercial bribery.One is the standard"And tests of"Agreement commission settlement system.Sanya industrial and commercial bureau will jointly LvYouWei in the tourism promotion commission contract demonstration text,To establish the express and tests of the settlement of payment commission agreement system,To establish a standardized tourist market order of long-term mechanism.Second, in the tourism industry to develop the propaganda and warning education activities,Strengthen the self-discipline of.Three is the tourist/commerce/Marine/Transportation departments to work in the city within the scope of tourism industry in management of commercial bribery illegal business behavior special improvement activities,Whoever found commercial bribery,Once thorough check will be severely punished.

　　新华社三亚2月22日电

Xinhua news agency on February 22 (xinhua) -- sanya