在苏州工作的刘先生打来电话说，今年春节他和同事买到了两张“超售”的机票，被延误到第二天才登机。结果错过了第一天上班，开工红包没了，连机票也没法报账。

In suzhou work called Mr. Liu said,The Spring Festival this year he and his colleagues bought two tickets"Super sale"ticket,Be delayed until the next day before boarding.Results missed the first day,Don't start the red envelopes,Even the ticket can't apply for reimbursement.

　　赶到机场准备登机 已经没有座位 To get to the airport boarding has no seat

　　刘先生是四川达州人，在苏州一家模具公司工作很多年了。今年春节，他和一位同事一起回老家过年，2月8日当天，同事在达州一家机票销售点购买了两张吉祥航空的机票，2月16日晚上8点40分从重庆飞上海，每张1370元。

Mr. Liu is sichuan dazhou people,In suzhou a mold company for many years.This year the Spring Festival,He and a colleague back with New Year's day,On August 2, on that day,Colleagues in dazhou a ticket outlets bought two ZhangJiXiang airline ticket,On February 16, 8 PM forty minutes from chongqing fly Shanghai,Each 1370 yuan.

　　“16日那天我们俩提前到了江北机场，换登机牌时被告知这班飞机已经没有空座位了。”刘先生很惊讶，明明花钱买到了机票，为什么没有自己的座位呢？

"16 that day we both the jiangbei airport in advance,In boarding pass was told that this flight has not the empty seat."Mr. Liu is very surprised,Clearly spend the money to buy the ticket,Why didn't your seat?

　　刘先生说，当时航空工作人员解释说这属于“超售”机票。“飞机上的座位是固定的，怎么能够超额销售呢？”刘先生非常气愤。

Liu said,At that time aviation was staff explained that this belongs to"Super sale"ticket."The plane seat is fixed,How can excess sales?"Mr. Liu is very angry.

　　第二天下午才到 红包机票钱都没了 The second day afternoon to get red packets ticket money is gone

　　当晚，经过和航空公司的多番交涉，航空公司为刘先生和同事安排了住宿，并将航班安排到第二天上午11点40分。

the,After of the airline and repeated bargaining,Airlines for Mr Liu and his colleagues arranged accommodation,And the flight arrangement to the second day at 11 am and points.

　　刘先生说，自己原本的计划是，16日晚到上海，老板安排车到机场接他们到苏州，17日早上8点准时上班。“我们单位第一天上班会放鞭炮，老板还要派发每人500元的红包。”因为飞机延误，刘先生第二天下午5点多才到达苏州，第一天上班错过了，红包没拿到不说，连机票钱也不能报销了。

Liu said,Their original plan is,16 late to Shanghai,The boss arrange a car to the airport to meet them to suzhou,17, 8 o 'clock in the morning to get to work on time."Our unit first day will set off firecrackers,The boss also distributed 500 yuan each red packets."Because the flight was delayed,Mr. Liu second day more than 5 PM arrived at suzhou,The first day of work missed,A red envelope to say no,Even the ticket money cannot submit an expense account.

　　航空公司：表示歉意 还在协商赔偿金额 airlines:Apology is still in negotiations the amount of compensation

　　昨天，我们联系到了吉祥航空，工作人员向刘先生表示了歉意。

yesterday,Contact us to auspicious air,Staff have apologized to Mr. Liu.

　　“为了补偿，第二天的后续航班为他们升到了头等舱，另外还提出了400元的补偿金，但他们没有接受。”吉祥航空工作人员说，“超售”机票现象确实在各家航空公司都是偶有出现的，目前他们能做的就是进一步沟通协商补偿金额，希望能尽量让顾客满意。

"To compensate,The second day of the subsequent flight up to first class for them,Also puts forward the compensation of 400 yuan,But they didn't accept it."Auspicious air staff said,"Super sale"Ticket phenomenon do in various airlines are accidentally have appeared,Now they can do is to further communication negotiate the amount of compensation,Hope I can try to let customer satisfaction.

　　昨天下午，刘先生再次打来电话称，航空公司答应补偿票价的一半，可他依然没有接受。“这次是航空公司的失误给我个人造成了直接的经济损失，我觉得应该全额退还我购买机票的钱。”刘先生说。

Yesterday afternoon,Mr. Liu called said again,Airlines agreed to compensate half fare,But he still didn't accept it."This is the airlines to my personal mistakes caused direct economic losses,I think we should buy the ticket refund my money."Liu said.

　　他们也都曾遇到过 They also have been met

　　“超售”机票 "Super sale"ticket

　　“今年春节我也买到了"超售"机票。”家住南岸区的王女士昨天说，今年春节她和亲友约好到三亚耍，她提前在一家网站花1615元购了一张重庆飞三亚的机票，起飞时间是2月6日晚上6点45分。

"This year the Spring Festival I also bought"Super sale"ticket."Live in nanan distract of ms. Wang said yesterday,The Spring Festival this year, she and her friends about good to sanya play,Ahead of her in a web site spend 1615 yuan for a chongqing fly sanya ticket,The departure time is 2 June 6 45 points.

　　换登机牌发现座位全“黑”了 In boarding pass found all the seats"black"the

　　“我提前到机场的机器上换登机牌，结果看到我那班航班的座位全都黑了，没得空位子，我还以为是机器坏了，又到柜面去，结果真的没位子了。”王女士很着急，经过协商，航空公司为她改签到当晚9点多的飞机，另外提出票价30%的补偿。“虽然很气，但我也只有接受，不想耽误过节。”王女士说。

"I went to the airport in advance of the machine in boarding pass,The results to see my class flight seat all dark,Don't be free seat,I thought it was machine is broken,And to counter to,The result is really no seat."Wang was worried,After consultation,Airlines for her to endorse the 9 point many aircraft,Another 30% of the fare put forward compensation."Although very gas,But I also only accept,Don't want to delay the feast."Ms. Wang said.

　　4人同行 只能上2人 Four of them together only 2 people

　　今年2月12日，杨女士和家人准备乘坐深圳航空下午5点05分的航班到深圳，结果在合肥骆岗机场登机时，被告知机票属于“超售”范围，4人中只能登机2个人。无奈之下只得改乘20点15分其他航空公司的头等商务舱位回深圳。

February 12,,Ms Yang family and ready to take the shenzhen aviation 5 p.m. flight to shenzhen in points,Results in hefei luogang airport when boarding,Was told that the ticket belongs to"Super sale"range,4 people can only boarding 2 people.But under had to take twenty point 15 points, other airlines first-class business space back to shenzhen.

　　去年7月31日我们还报道过重庆人樊小姐要赶到7月30日下午3点以前回澳门上班，她之前订了一张华夏航空的机票，可当天早上6点多去机场换登机牌时，结果被告知座位已满，而且还有另外3名持有这个航班机票的乘客也都遭遇了机票“超售”。为了赶回去上班，樊小姐不得不在机场再买了一张12点多钟飞广州的机票。

Last July 31 we also reported chongqing people miss fan to 30 July afternoon at 3 o 'clock to macau to work,Before she booked a Chinese airline ticket,But on the morning 6 o 'clock to the airport in the boarding pass,The results were told that seat is full already,And there are three other hold the flight ticket passengers were also encountered the ticket"Super sale".In order to go back to work,Miss fan to the airport to buy a more than 12 o 'clock ZhongFei guangzhou ticket.

　　因“超售”被拒载 because"Super sale"Be refuse to

　　有权要求赔偿损失 Shall have the right to demand compensation for losses

　　机票“超售”其实是一种营销方式，航空公司为防止乘客订票后并未购买，或购票后不通知航空公司就放弃旅行，造成航班座位虚耗。航空公司会在部分容易出现座位虚耗的航班上进行适当的“超售”，以减少损失。“超售”是有比例的，有的是3%，部分特殊时段的航线会超售到5%。通常航空公司只会在航班比较多的航线上超售，保证旅客可以签转。

ticket"Super sale"In fact is a kind of marketing mode,Airline passengers to prevent the don't buy,After the purchase or do not inform airline travel just give up,Cause flight seat of view.The airline will, in part, is easy to appear the seat on the flight of view proper"Super sale",In order to reduce loss."Super sale"Is a proportion of,Have a plenty of 3%,Part of the special time route will be super sales to 5%.Usually airlines will only on the flight more route onlap sale,Ensure that passengers can endorsement.

　　杨超敏律师认为，航空公司“超售”机票虽然是有利于其收益管理，减少损失，但对被“超售”拒载的旅客来说，购买了机票就相当于与航空公司达成了运输合同关系，如果不能成行，打破了旅行计划，遭受到不应有的损失，航空公司要承担相应的违约责任，乘客有权要求赔偿直接损失，只是目前国内还没有统一的补偿标准，可以双方协商。乘客遇到类似情况可向工商部门或航空公司主管部门投诉。

Mr Yang sensitive lawyer thought,airlines"Super sale"Although it is conducive to the ticket revenue management,Reduce the loss,But to be"Super sale"Refuse to take passengers for passengers,Buy the ticket with the airlines is equivalent to a transport contract relationship,If you can't go,To break the travel plans,Suffered undeserved losses,Airlines will bear corresponding liability for breach of contract,Passengers shall have the right to demand compensation direct loss,But at present domestic haven't unified compensation standard,Can both parties.Passengers can meet similar situation for industry and Commerce Department or airlines departments complaints.

　

　链接 link

　　国外会征集同班旅客自愿“让座” Abroad for his passengers will be voluntary"seats"

　　“超售”在国外也有出现，国外航空公司一般会书面告知旅客本次航班“超售”，让乘客根据实际情况自主选择是否购买。一旦出现超载，航空公司会立即征集旅客自愿“让座”，改签到其他航班，并会给改签者一笔补偿金。

"Super sale"In foreign countries also have appeared,Foreign airlines usually written tell passengers on this flight"Super sale",According to the actual situation to make the passengers choose whether to buy.Once appear overload,The airline will immediately solicitation passenger voluntary"seats",Upgrade to other flights,And who endorse a compensation.

　　2010年11月5日，浙江温州市工商局龙湾分局依据有关规定，对某航空服务有限公司涉嫌构成以欺诈方式超售机票的违法事实作出行政处罚，并处以罚款5000元。这是全国首张针对超售机票行为开出的罚单。

On November 5, 2010,Zhejiang wenzhou longwan branch of industrial and commercial bureau in accordance with the relevant regulations,For some air service co., LTD., suspected to constitute fraud way super sale ticket illegal facts an administrative punishment,And impose a fine of 5000 yuan.This is the first super sale for a ticket ticket behavior.

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