旅行途中游客意外摔伤 Travel tourists hurt accidentally

　　“出门的时候好好地,回来的时候却摔伤了,本来就够难过的,维权还遇到麻烦。”家住文化西路附近的于女士愤愤不平。

"When you go well,Come back when it hurt,Was sad,Activist also in trouble."Who lives near the west culture in ms aggrieved.

　　2月14日,于女士一家踏上了前往海口的旅游大巴,到达目的地,就在下车的时候,于女士13岁的女儿突然从车子的台阶上滑了出去,当时就疼得无法走路。到了宾馆时,脚踝已经肿起了一大片。

On February 14,In ms went on a tour bus to haikou,The destination,When to get off,Ms in 13 year old daughter suddenly slipped out from the car on the steps of the,When the pain is very can't walk.When in the hotel,Ankle had swollen up.

　　于女士找到导游提出去医院检查,他们找到一家社区的医院,但该医院不能拍片,医生建议到药店买云南白药,喷在摔伤处可以先救救急。

Ms to find guides offer went to the hospital to check,They found a community hospital,But the hospital can't shooting,The doctor suggested to the pharmacy to buy yunnan baiyao,Spray in the fall to save worry.

　　“当时车内有些湿滑,好多游客都这么反映。”于女士说,当天下午到了华侨农场的植物园,下车后导游带着其他游客去游玩,留下于女士和女儿在原地。看着女儿心急的样子,于女士背着女儿找到游客中心,这才发现可以租用轮椅车。

"When the car some wet,Many tourists are so."Ms in said,The botanical garden in the afternoon to the overseas Chinese farm,After you get off tour guide with other tourists to visit,Leave the lady and her daughter in situ.Look at daughter impatient of appearance,In the center of the woman carrying her daughter find tourists,This can be found rented wheelchairs.

　　吃过晚饭,将女儿背回宾馆后,于女士买来几瓶冰水给女儿冷敷止痛。第二天于女士又找到导游希望能尽早到医院治疗,却被告知这一路上没医院,只能等去三亚。到了三亚时已是晚上8点,于女士打车到了附近一医院,不料拍片需要到镇医院。第二天一早,在镇医院拍完片显示骨折,没有移位。

Your supper,After her daughter back to the hotel,The woman bought a few bottles of iced water cold compresses the pain to her daughter.The next day in ms find guide want to get to the hospital for treatment as soon as possible,But was told that no hospital. Along the way,Can only be such as to sanya.To sanya is at 8 PM,Ms in a taxi in a nearby hospital,Only to find films need to town hospital.The second day early in the morning,Finished all fractures shows in town hospital,No shift.

　　回到济南后,于女士带着女儿去省中医检查。“医生诊断说,摔伤的位置正好是长骨头的地方,一旦恢复不好需要手术,两年内需要定期复查。”于女士听完,坚定了要维权的想法。

After go back to jinan,In the lady took her two daughters to province Chinese medicine inspection."The doctor diagnosed said,Fall was the location of the long bones,Once the recovery is not good need surgery,Two years need to review on a regular basis."Ms in listening,Strengthened to the idea of human rights.

　　如何赔偿双方产生分歧 How to compensate the two sides split

　　27日,记者联系了这家旅行社,工作人员称,旅行社本周五将和于女士进行沟通,协商相关事项。

27,Reporter contacted the travel agency,Officials say,Travel agency on Friday will ms and to communicate,Consultation related issues.

　　28日,在旅行社办公室,记者见到了该事件的几位相关负责人。他们向记者复述了事件的大体经过,与于女士所说的大体相同。该旅行社的一位相关人士说,身为导游要顾全大局,不可能为了一位游客而扔下全团其他28位游客,导游很难照顾那么周全。

28,In the travel agency office,Reporters saw the relevant person in charge of several of the event.After roughly they retell the events to the reporter,Is the same with Ms. Yu said.One of the travel agency officials said,As a guide to the tail from wagging the dog,Could not have dropped the other was 28 for a tourist visitors,Tour guide is hard to take care of so considerate.

　　另一位负责人表示,那天由于下雨,车内比较湿滑,导游提醒过游客要小心,作为孩子监护人的家长在这种情况下应该承担大部分责任。具体的责任分担现在说不准,需要法律部门来定。

Another head said,Because of the rain that day,The car is wet,Tour guide warned visitors to be careful,As child guardian's parents should shoulder the bulk of the responsibility in this case.Now can't say for certain specific and responsibility share,Need the legal department.

　　对于意外事故的发生,旅行社表示抱歉,并表示不会逃避责任。得知于女士女儿住院的消息后,公司派人前往探望,并希望最大限度地处理好这件事。由于沟通中存在分歧,双方未达成一致。目前,旅行社正在与当事人进行沟通、协调。

For the happening of the accident,Travel agency said sorry,And says it will not avoid responsibility.After we received the news of ms in the daughter in the hospital,Company send someone to visit,And wants to maximize the take care of it.Due to the differences in communication,The two sides could not agree.At present,Travel agency is working with the parties to communicate/To coordinate.

　　律师认为旅行社应担责 Lawyers think the travel agency should be accountable

　　旅行回来后,于女士和旅行社交涉相关赔偿事项。27日上午,于女士曾被告知,走商业保险理赔即可,父母作为监护人应承担监护责任,和旅行社关系不大。

Travel after you come back,In ms associated with travel agency bargaining compensation matters.27th in the morning,In the women were told,Take a commercial insurance claims,Parents as guardians guardianship responsibility,And not too much travel.

　　对此,山东康桥律师事务所马立武介绍说,根据《侵权责任法》和《消费者权益保护法》中的相关规定,在此事件中,因车内湿滑导致游客滑倒受伤,旅行社的工作人员未尽到安全保障义务,造成他人受到损害,应当承担侵权责任,旅游者可以请求其承担相应补充责任。

For this,Shandong Ma Liwu Cambridge law firm said,According to the[Tort liability law]and[Consumers' rights and interests protection law]The relevant provisions,In this event,Tourists slip injured as a result of wet inside the car,Travel agency personnel did not fulfill the duty security,Cause damage to other people,Shall bear tort liability,Travelers can request the corresponding supplementary liability.

　　同时,旅行社要求市民走商业赔偿,并不影响市民向旅行社索赔。根据《保险法》相关规定,游客向侵权人请求赔偿,与依据保险合同向保险公司请求支付保险金,并不相悖,可以同时要求。

At the same time,Travel demand compensation from the citizens go business,Does not affect the citizens to travel claim for compensation.According to the[Insurance law]Related regulations,Visitors to the infringer request compensation,With the request to pay insurance according to insurance contract to the insurance company,Do not contradict,May also require.

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酒店里的“牙刷经”

In the hotel"Toothbrush by"

香气做伴探寻花花世界

Aroma company search for himself

女性独自旅行必读宝典

Women traveling alone must read the bible

盘点令人惊恐的蛇节

Inventory alarming festival