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国家旅游局:“一日游”景点含购物需明示--亲民维稳网络舆情监测室
2013-03-07

  继国家旅游局、国家工商行政管理总局联合发布《国内旅游“一日游合同(示范文本)》之后,昨(4号)日,国家旅游局监督管理司负责人就合同示范文本的出台背景、针对的问题进行了首次详细解读,并明确强调,示范文本不允许旅行社安排另行付费项目或指定购物场所购物,如果景点本身含购物,旅行社需向消费者明示。 The national tourism administration/The state administration for industry and commerce jointly issued[Domestic tourism"A day trip"The contract(Demonstrative text)]after,yesterday(No. 4)day,, head of the China national tourism administration, supervision and management contract model text of the background/In view of the problem carried on the detailed analysis for the first time,And made a clear emphasis,Demonstrative text is not allowed to travel agency to arrange separately pay for projects or designated place shopping shopping,If the containing shopping attractions itself,Travel agencies need to express to consumers.

  国家旅游局方面表示,“一日游”和“团队游”在合同制定上有着明确区别。“《国内旅游"一日游"合同(示范文本)》在法律法规范围内做出了一些不同于《团队国内旅游合同(示范文本)》的特殊规定。”国家旅游局监督管理司负责人表示,示范文本不允许旅行社安排另行付费项目或指定购物场所购物,如果景点本身含购物,旅行社需向消费者明示。

The national tourism administration said,"A day trip"and"Swim team"On the contract make a clear distinction."[Domestic tourism"A day trip"The contract(Demonstrative text)]Within the scope of the laws and regulations made some different from[Domestic tourism contract team(Demonstrative text)]Special provisions of the."China national tourism administration, supervision and management department officials said,Demonstrative text is not allowed to travel agency to arrange separately pay for projects or designated place shopping shopping,If the containing shopping attractions itself,Travel agencies need to express to consumers.

  此外,针对“黑社”、“黑车”、“黑导”和“黑驾”等违法违规经营,示范文本要求明确旅行社的名称和许可证编号、导游员的姓名和导游证号、运输车辆的车牌号码、驾驶员的姓名,并就使用无合法资质旅游车辆、驾驶员及导游员的情形,做出了严格的违约责任规定。同时,考虑到“一日游”价格低廉且合同目的的实现容易受到影响,为维护旅游者的权益,示范文本就不可抗力、旅行社“甩团”等情形也做出了特殊规定。

In addition,According to"Black club"/"Black car"/"Black guide"and"The black car"And other illegal operations,Demonstrative text requires precise travel agency name and license number/The Courier name and the guide number/Transport vehicle license plate number/The name of the driver,And is used without a formal qualification in tourism vehicles/The driver and tour guide,Make the strict liability for breach of contract provisions.At the same time,Take into account the"A day trip"Prices are lower and the purpose of the contract implementation susceptible,To safeguard the rights and interests of tourists,Demonstrative text is force majeure/Travel agency"Rejection group"And also made special provisions.

  国家旅游局方面表示,目前的“一日游”更受散客欢迎,已成为城市散客旅游、特别是大城市周边旅游的主要方式。但是与此同时,存在的问题也更为集中和突出,“黑社”、“黑车”、“黑导”及强制购物等问题引起了社会高度关注。一些不法经营者通过低价诱导、然后增加自费项目、购物点等方式,以假乱真、以次充好,诱导消费、欺骗旅游者,扰乱市场秩序,侵害旅游者利益。

The national tourism administration said,The current"A day trip"More popular with the customers,Individual tourism has become a city/Especially in big cities around the main way of tourism.But at the same time,Existing problems are also more concentrated and outstanding,"Black club"/"Black car"/"Black guide"And the problem of forced shopping caused the social attention.Some unscrupulous operators induced by a low price/Then increase the chargeable/Shopping, etc,The setup/shoddy,Induction of consumption/Deceive tourists,Disrupt the market order,Violations of the interests of tourists.

  为什么“一日游”市场秩序存在如此多的问题?国家旅游局监督管理司负责人表示,旅行社“一日游”产品供给、城市相关服务供给等尚不能满足“一日游”巨大的市场需求,使得非法“一日游”有机可乘。此外,治理整顿机制尚不完善,旅游者维权意识尚待提高,都是造成“一日游”问题的主要原因。

why"A day trip"Market order so many problems?China national tourism administration, supervision and management department officials said,Travel agency"A day trip"Product supply/City related service supply can not be satisfied"A day trip"The huge market demand,Made illegal"A day trip"Blood,.In addition,Regulation and mechanism is not perfect,Tourists consciousness remains to be improved,Is caused by"A day trip"The main reason for the problem.

  国家旅游局要求各地特别是各重点旅游城市的旅游、工商等部门,依据示范文本,按照本地本市“一日游”服务和监管的需要,制定简明规范的“一日游”合同,并可督促、指导主要经营服务商制定修订具体的服务规范。(记者 杨汛)

China national tourism administration asked around, especially the key tourist city of tourism/Industrial and commercial departments and so on,According to the demonstration text,According to the local city"A day trip"Services and regulatory needs,Make brief specification"A day trip"The contract,And we can urge the/Guide the main business service providers make revised detailed service specifications.(Reporter Yang xun)

  作者:杨汛 (来源:新华网云南频道)

The author:Yang xun (source:Xinhua yunnan channel)


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