市民：违约后被要求承担包机费 citizens：After the breach is expected to take charter fee

　　潘先生告诉记者，今年7月15号，他和家人通过上海驴妈妈国际旅行社预订了普吉岛6日游，发团时间为8月12日至17日。应旅行社的要求，潘先生一次性支付全部费用30174元，并当场签订了旅游合同。

Mr. Ban told reporters，July 15,，He and his family through the Shanghai ass mother international travel service booking the island of phuket 6, swim，Hair group time for on August 12 to 17。Should the demands of travel agencies，Mr. Ban one-time pay all costs 30174 yuan，And signed the contract on tourism。

　　几天后，潘先生上高中的儿子突然接到学校通知，8月13日正式上课。潘先生试图向学校请假，带儿子及家人出游，但校方不准许,无奈之下，潘先生在7月22日向旅行社提出取消订单，并愿意按照双方签订的《上海市出境旅游合同》中的相关规定，“因旅游者原因不能成行造成违约的，旅行者应提前7天通知对方，旅游者按规定时间通知对方的，应当赔付旅游合同总价5%的违约金”，赔付“驴妈妈”违约金1500元。

After a few days，Mr. Ban on high school son suddenly receive school notice，August 13, formal class。Mr. Ban trying to leave school，Take my son and his family outings，But school officials don't allow,Helpless under，Mr. Ban on July 22,, to the travel agency puts forward to cancel the order，According to the signed by both parties and is willing to《Shanghai outbound tourism contract》Relevant provisions of the，“For tourists reason not make it cause the breach，Travelers should give seven days advance notice to the other，Tourists notification time according to regulations，Shall pay liquidated damages to the tourism covering 5% of the total contract price”，claims“Ass mother”Liquidated damages to 1500 yuan。

　　然而，让潘先生出乎意外的是，旅行社却告知他此次行程已包机，如果他下决心取消订单，还需支付包机费每人3500元，6人共计21000元。对此，潘先生感到“不合理”，“我们没去普吉岛，为什么要支付包机费？”

however，Let Mr. Pan is staggering，Travel agency but the trip has told his charter flights，If he decided to cancel the order，Still need to pay for charter flights cost 3500 yuan per person，Six people for a total of 21000 yuan。this，Mr. Ban feel“Not reasonable”，“We didn't go to phuket，Why pay for charter fee？”

旅行社：合同中都有明文规定 Travel agency：The contract all is well documented

　　对于潘先生的质疑，上海驴妈妈国际旅行社投诉部张经理则表示，旅行社已与航空公司签订了包机合同，付过包机费，因此更改的可能性微乎其微，游客应当承担这部分损失。

For Mr. Pan queries，Shanghai ass mother international travel agency, said the complaint department manager zhang，The travel agency has with the airlines signed the charter contract，Charter fee paid，So low possibility of change，Tourists shall be liable for this part of the loss。

　　此外，在赔偿问题上，在双方签订的《上海市出境旅游合同特别告知》和《协议条款》中都有明确规定。记者翻阅《特别告知》看到，如果因旅游者的原因不能成行造成违约，“旅行社已办理的护照成本手续费、订房损失费、实际签证费、国际国内交通票损失费按实计算。因违约造成的其它损失，按有关法律、法规和规章的规定承担赔偿责任。”同样，在双方签订的《协议条款》中也有类似规定：甲方（旅游者）违约，自身损失自负，给乙方（组团旅行社）造成损失的，要承担赔偿责任。

In addition，In compensation，In signed by both parties《Shanghai outbound tourism contract special told》and《agreement》All has the specific provision。Reporter paging through《Special told》see，If the reason for tourists not make it cause a breach of contract，“The travel agency has dealt with passport cost fees、Booking losses、Actual visa fees、International and domestic traffic ticket charges incurred by solid calculation。The other loss caused by the breach，According to the relevant laws、Rules and regulations and the provisions of the regulations shall bear the liability for compensation。”The same，In signed by both parties《agreement》In a similar provisions：Party a（tourists）breach，Own loss conceit，To party b（Group travel agency）Losses caused，To assume liability to pay compensation。

　　张经理还告诉记者，此事发生后，旅行社曾提出过两个解决方案：换人或者代卖。潘先生首先考虑换人，但却找不到人代去。对于后一个解决方案，潘先生有些犹豫不决，“一旦代卖不成功，我们就要付这21000元，风险很大。”

Manager zhang also told reporters，After it happened，Travel agency has offered two solutions：Substitution or DaiMai。Mr. Pan first consider substitute，But no one generation。After for a solution，Mr. Ban some undecided，“Once DaiMai not succeed，We will have to pay for the 21000 yuan，The risk is very big。”

律师：赔付数额应按实际损失来付 lawyer：According to the actual amount of compensation shall be loss to pay

　　潘先生是否该支付巨额包机费？对此，记者拨打了消保委投诉热线，工作人员表示，既然消费者在合同上签了字，就表示他认可里面的条款。因此若出了问题，就应按合同办事，赔偿旅行社损失的包机费。

Mr. Pan is the pay huge charter fee？this，Reporter dialed disappear is protected appoint complaints hotline，Officials said，Since the consumer has signed the contract，It said he recognized the terms of the inside。Therefore, if the wrong，Should be to the contract，Compensation for the loss of charter flights travel service fee。

　　上海天文律师事务所戎朝律师却认为，潘先生既然违约，确实应赔偿旅行社的损失，但赔偿金额应由法院判定，而不是由旅行社自行制定。“合同中有规定5%的具体违约金数额，一般应按合同赔偿。但如果旅行社认为自己的损失远高于5%，应该向法院提起公诉，由法院根据旅行社实际经济损失，来判定违约金数额。这一行6人是否造成21000元的实际经济损失？还有待考证。”

Shanghai astronomical law firm RongChao lawyer but think，Mr. Ban now that breach，Really shall compensate for the loss of the travel agency，But the compensation should by the court judgement，On its own, formulate, and not by the travel agency。“There are provisions in the contract of the specific amount 5% penalty，According to the contract shall in general be compensation。But if travel agency said that his loss is far higher than 5%，Should be to court to Sue，By the court according to actual economic loss to the travel agency，To decide the amount of liquidated damages。This line 6 people whether makes 21000 yuan of the actual economic loss？Remains to be proven。”