俗话说“上梁不正下梁歪”，海南导游屡屡发生宰客现象，不能不令我们反思，管理这些导游的政府机构及公司企业是一个什么样的状态？具体有哪些政府机关和公司企业对海南万余名导游行使管理权？他们对导游又是如何管理的？导游面临的生存困境该如何解决？向导游收取费用的公司具体为导游做了哪些服务？整顿旅游乱象该从哪里下手？如何才能标本兼治？本期报道将通过对海南省收取导游管理费最多的导游服务公司海南鑫旅导游服务公司的全面调查采访，探究海南旅游乱象之源，促进海南旅游步入良性发展轨道。

As the saying goes,"Fish begins to stink at the head",Hainan tour guide rip off occur repeatedly,Can't afford not to make us reflect,Manage the guide of government agencies and businesses is a what kind of state?What are the specific government agencies and companies to exercise more guides management in hainan?They how to guide management?Tour guide face the existence dilemma of how to solve?Charge to the tour guide company are doing specific for the tour guide service?Rectify travel chaos where to begin?How to treat?This report will through to the charge of hainan province tourist guide management of tour guide service company hainan xin most comprehensive survey of tour guide service company interview,Explore the hainan tourism source of chaos,Promote hainan tourism enters benign development track.

　　1月31日，本报B2版以《海南旅游“宰客门”下的黑色利益链》为题，以记者的亲身体验报道了海南旅游宰客屡禁不止的相关内幕，在社会上引起广泛关注。春节过后，央视等媒体跟进报道的海南旅游高回扣宰客，进一步印证了本报报道中揭示的有关黑色利益链问题，也说明海南长期致力于整顿旅游乱象的努力迄今没有取得实际效果。

On January 31,,Newspaper B2 version to[Hainan tourism"Rip off the door"The black interests chain]entitled,To rip off reporters reported the experience of hainan tourism related of insider,Caused widespread concern in society.After the Spring Festival,CCTV and other media follow up report of hainan tourism high kickbacks rip off,Further confirms this report reveals the question on the interests of the black chain,Also shows that long-term commitment to rectify travel chaos in hainan efforts so far have no practical effect.

　　万事皆有源，记者调查发现，海南旅游纷呈杂乱的宰客现象都与“黑心导游”作恶分不开，而黑心导游频频出现是否与管理他们或者收取他们管理费的导游服务公司有关系呢？据知情人透露，目前，海南导游大约13000人，分别挂靠在全省四家导游服务公司，其中挂靠在海南鑫旅导游服务公司（下简称海南鑫旅）名下的达到7000名以上。

Everything is active,Journalist survey found that,Hainan tourism scene clutter and rip off phenomenon""Dirty" tour guide"Evil inseparable,And "dirty" interspersed with management guide or tour guide service charge management fees they have relations?According to people familiar with the,At present,Hainan tour guide about 13000 people,Attached four guide's service companies in the whole province, respectively,Which attached in hainan xin tour guide service company(Hainan xin for short trip)Under reach more than 7000.

　　为何海南绝大多数导游对海南鑫旅趋之若骛？到底是其服务好还是后台硬？

Why most of the tour guide to travel hainan xin flock in hainan?Whether its good or service background?

　　《中国产经新闻》记者经过多方调查采访，终于揭开了海南旅游市场问题背后的深层缘由。

[China sankei shimbun]Journalists after investigation,Finally unveiled the hainan tourism market the deep reason behind the problem.

　　“海南鑫旅”被指套牌“海南兴旅” "Hainan xin brigade"Is refers to the set of CARDS"Hing trip in hainan"

　　一份2007年9月当地工商局出具的工商登记资料显示，海南兴旅导游服务公司（下简称海南兴旅）成立于1999年1月21日，经营截止日2009年1月21日。法人代表吴元佳，投资法人系海南省国际旅游开发服务中心（下简称海南国际旅游开发中心）。而海南国际旅游中心最初由海南省旅游局拨款2000万元创办于1993年7月，属海南旅游局官办的全民所有制国营企业，后来在2006年2月以一份三方签署的《交接协议书》从海南省旅游局划拨至海南省旅游局工会名下。

A September 2007 issued by the local industrial and commercial bureau for industry and commerce registration data display,Hainan tour guide service company(Hereinafter referred to as the hainan hing brigade)Was founded in January 21, 1999,Deadline on January 21, 2009.Legal representative Wu Yuanjia,Investment legal system of hainan international tourism development service center(Hereinafter referred to as the hainan international tourism development center).Initially sponsored by the center of hainan international tourism of hainan province tourism administration allocated 20 million yuan was founded in July 1993,Of hainan tourism official state-run enterprises owned by the whole people,Later, in February 2006 with a signed by three parties[Transfer agreement]From the tourism bureau of hainan province transfer to hainan tourism trade unions.

　　2006年9月11日，根据海南省委省政府关于“党委和国家机关及部门和履行行政职能的事业单位与其主办、主管的经济实体全部脱钩、移交国资管理部门”的要求，海南省国资委下发《海南省政府国有资产监督管理委员会关于省水产养殖公司等9家移交企业委托管理的通知》（即琼国资【2006】181号）文件，该文件规定，将海南兴旅导游服务有限公司等9家企业，移交国企海南华盈投资控股有限公司（下简称华盈控股）托管。

On September 11, 2006,According to the hainan provincial government about it"Party committee and the state organs and departments and to perform the administrative functions of the institution and its host/The economic entity of the head of all the decoupling/Transfer of state-owned asset management department"The requirements of the,Hainan sasac issued[Hainan government state-owned assets supervision and administration commission of provincial transfer of nine companies such as aquaculture company entrust management notification](Namely, Joan Japan[2006]No. 181)The file,The file,,To hainan and nine companies such as tour guide's service co., LTD,Transfer of state-owned enterprises in hainan China surplus investment holding co., LTD(Referred to as "China surplus holdings)hosting.

　　华盈控股于2007年7月12日，正式向海南兴旅发出书面《通知》要求于当天上午10点钟办理衔接手续。但据知情人透露，因相关企业不愿意失去对海南兴旅的控制权，最终造成关于海南兴旅向华英控股移交托管之事不了了之。

China surplus holding on July 12, 2007,Formal written hing trip to hainan[notice]Request for 10 o 'clock on the morning of the connection formalities.But, according to people familiar with the,For related enterprises do not want to lose control of hainan hing brigade,Eventually cause about hainan hing brigade to huaying holding handed over to the custody of the matter.

　　2012年11月1日，海口市中级人民法院所作《海南兴旅导游服务有限公司因与王辉及原审第三人海南华盈投资控股有限公司劳动争议纠纷一案》的终审判决书证实：“海南省政府国有资产监督管理委员会以琼国资[2006]181号文要求海南华盈投资控股有限公司托管海南兴旅公司，但海南华盈投资控股有限公司至今未能对海南兴旅公司进行实际托管。”

On November 1, 2012,Haikou city intermediate people's court[Hainan and tour guide services co., LTD. With the Wang Hui to the third person and in hainan China surplus labor dispute dispute case investment holding co., LTD]Confirmed the final judgment:"Hainan provincial state-owned assets supervision and administration commission to Joan Japan [2006] no. 2006 requires hainan China surplus investment holding co., LTD., hosting the tour company,But surplus investment holding co., LTD. Hainan China has so far been unable to holiday in hainan and actual hosting companies."

　　2009年1月21日，海南兴旅的营业期限截止。2010年3月，海南省工商局内资处又发通知称：在国资委尚未正式接管兴旅公司之前，海南兴旅的所有工商注册资料给予“冻结”。

On January 21, 2009,Hainan tour business deadline.In March 2010,Industrial and commercial bureau of hainan province domestic and send notice said:Before the sasac has yet to officially take over xing travel company,Hainan brigade all industrial and commercial registration information to"freeze".

　　但是，到了2010年5月17日，原海南兴旅相关负责人便注册了海南鑫旅。“鑫旅”与“兴旅”既是谐音，用海南当地话说又几乎同音。工商登记资料显示，海南鑫旅注册资本200万元、投资人仍为海南国际旅游中心，同时还加了一个叫王槐宏的自然人。法人代表仍然是海南兴旅的吴元佳，总经理也是原海南兴旅的孙旭，办公地也与海南兴旅基本一样。

but,On May 17, 2010,The original in hainan province and the relevant person in charge of brigade was registered in hainan xin."Xin dragon"With the"Hing brigade"Both harmonics,In hainan local words and homophones almost.Industrial and commercial registration data shows,Hainan xin dragon with a registered capital of 2 million yuan/Investors remained for the hainan international tourism center,At the same time add a call Wang Huaihong of natural person.Legal representative is still in hainan Wu Yuanjia hing brigade,General manager is also the original Sun Xu hing trip in hainan,Office to hainan trip is essentially the same.

　　据知情人告诉记者，这些表面看起来纯属巧合的东西，却是经过利益人精心设计。

According to the insider told reporters,These seemingly coincidence,Is designed after the interests of the people.

　　首先，海南兴旅在海南导游中具有高知名度和旅游局政府背景下属国企名气，取名鑫旅，在兴旅被勒令停止经营的情况下，容易做到移花接木。实际营运中，海南鑫旅就在有意无意中对外宣称，“鑫旅”是由“兴旅”更名而来。

First of all,Hing tour in hainan tourism in hainan tour guide with high visibility and government background fame of subordinate enterprises,Named xin brigade,In the case of xing brigades were ordered to stop operation,Easy to substitute stealthily.In the actual operation,Hainan xin as stated in the intentionally or unintentionally,"Xin dragon"Is made up of"Hing brigade"Changed its name to.

　　其次，海南兴旅经营多年，当时已经累计有3800多名导游挂靠在其名下。开办导游服务公司，导游就是最重要的生存和盈利资源。新注册的海南鑫旅没有名气，显然不能吸引到导游去挂靠。让导游误认为“鑫旅”就是“兴旅”，不仅可以把兴旅原有的导游收归名下，还可以凭借兴旅的官方背景和名气继续吸引导游挂靠。

The second,Hainan tour business for many years,Had already accumulated more than 3800 tour guides are attached in its name.Tour guide service company was set up,The tour guide is the most important resource of survival and profit.New registered tour of hainan xin not famous,Obviously can't attract a guided tour callings.Let the tour guide for"Xin dragon"Is the"Hing brigade",Not only can the tour guide under original name,Can also with xing brigade official background and reputation continue to attract guides are attached.

　　一位原海南兴旅不愿透露姓名的管理人员告诉《中国产经新闻》记者，2010年5月17日至2012年5月，海南兴旅与海南鑫旅两个机构放在一起经营，表面上是以海南鑫旅执照对外经营，但是当时政府还没开放这个行业，因此海南鑫旅无法给导游开发票，只能继续使用海南兴旅的发票，就以这种挂羊头卖狗肉的方式经营了2年。

A former hainan hing on condition of anonymity told management[China sankei shimbun]reporter,On May 17, 2010 to May 2012,Hainan xing xin brigade brigade and hainan two institutions operate together,On the surface in hainan xin license of foreign operations,But when the government haven't open the business,Can't give guide invoice so hainan xin brigade,Can only continue to use the hainan tour invoice,In this way of hang sheep head sell vinegar business for 2 years.

　　可以印证上述管理人员说法的是，在一份《委派导游上岗凭证》上面的落款单位并列写有海南鑫旅与海南兴旅两公司的名称。还有一张2010年10月海南鑫旅印发的导游培训广告上也将海南兴旅名称排列在一起。

Can confirm the managers that are above,In a[Delegate guide's credentials]The above closing unit coordination has xin xing brigade brigade and hainan hainan write the names of the two companies.In October 2010 and a tour of hainan xin printing guide training ads will also tour hainan hing name together.

　　海南鑫旅被指伪造“省导管中心” Hainan xin brigade was bogus"Provincial catheter center"

　　在上述导游培训广告上，海南鑫旅不仅将海南兴旅拉在一起，而且还在前面注明海南省导游管理中心（以下简称省导管中心）。不仅如此，在与导游签订挂靠的《协议书》以及年审登记表上，海南鑫旅都要将省导管中心写在前面，让导游混同一家。尤其显眼的是，在海南鑫旅公司即海口市海府路6号海旅大厦门口，还挂有“海南省导游管理中心”的牌子。在海南鑫旅官网上，也将省导管中心放在极其显眼的左上角位置。

In the above ads tour guide training,Hainan tour xin not only will the brigade to pull together,But also indicate that hainan province tour guide management center in front(Hereinafter referred to as provincial catheter center).Not only that,Call in and guide sign[The agreement]And careful on the registration form,Hainan xin brigades are at the center of the province of catheter is written on the front,Let the tour guide with a.Is especially conspicuous,In hainan xin fu dragon namely haikou sea road no. 6 hite house,Still hanging there"Hainan tour guide management center"Of the brand.Tour in hainan xin's official website,Also at the center of the province of catheter put in very conspicuous in the upper left corner position.

　　被海南鑫旅如此看重的省导管中心又是一个怎样的机构呢？

Is hainan xin brigade values province catheter so center is a what kind of?

　　《中国产经新闻》记者调查发现，海南省导游管理中心居然是一个长期未获批准的非法机构。

[China sankei shimbun]Journalist survey found that,Hainan tour guide management center is a long-term illegal agencies are not approved.

　　2月28日，《中国产经新闻》记者专程前往海南鑫旅采访时，上述说法也得到证实。

On February 28,,[China sankei shimbun]Reporters went to travel hainan xin an interview,The above claim is confirmed.

　　《中国产经新闻》记者（下称记者）：“海南省导游管理中心”与你们什么关系？

[China sankei shimbun]reporter(Hereinafter referred to as a reporter):"Hainan tour guide management center"And you what relation?

　　海南鑫旅总经理孙旭（下称孙旭）：“海南省导游管理中心”是早些时候我们准备报事业单位的，因为海口、三亚两家导管单位都是事业单位，只有我们这家是企业单位，我们往上报时一直没有批下来，所以我们就一直挂着这个牌子。

Hainan xin brigade Sun Xu general manager(Hereinafter referred to as Sun Xu):"Hainan tour guide management center"We are ready to quote earlier institution,Because of haikou/Sanya two tube units are public institutions,We are the business units only,We haven't batch of down time up,So we have been hung with this brand.

　　记者：我们前期的新闻报道里提到海南省导游管理中心官网底部主办单位一栏并列标称的四个单位分别是：海南省旅游发展委员会、海南省国际旅游开发服务中心、海南省导游管理中心、海南鑫旅导游服务有限公司，之间是什么关系？

reporter:Mentioned in our earlier news reports of hainan province tourist guide management center website at the bottom of the organizer section four units are respectively tied for nominal:Hainan tourism development commission/Hainan international tourism development service center/Hainan tour guide management center/Hainan xin tour guide service co., LTD,What is the relationship between?

　　孙旭：我们的出资单位是海南省国际旅游开发服务中心，是海南省旅游发展委员会下属的事业单位，是属于自筹自支，说白了就是自己赚钱养活自己，自负盈亏。

Sun Xu:Our investment unit of hainan international tourism development service center,Hainan tourism development commission is subordinate units,Is to belong to oneself from,In plain English is to make money to feed themselves,Pay for themselves.

　　记者：海南鑫旅导游服务有限公司和海南省国际旅游开发服务中心的隶属关系是出资人的关系，算是旅游开发服务中心下属的子公司吗？

reporter:Hainan xin tour guide service co., LTD. And the development of hainan international tourism service center is subordinate to the investor relations,The subsidiary is tourism development service center?

　　孙旭：对，下属公司。

Sun Xu:for,Affiliated companies.

　　记者：海南旅游委又是旅游开发中心的主管部门？

reporter:Hainan LvYouWei tourism development center, the director of the department?

　　孙旭：是的。

Sun Xu:yes.

　　记者：“省导游管理中心”您说一直没有批下来？

reporter:"Province tour guide management center"You said there has been no group of down?

　　孙旭：是的，“海南省导游管理中心”的牌子是一直沿用下来的，是什么都没有批，工商也没有，我们准备向省编办申报事业单位，但没批下来。

Sun Xu:yes,"Hainan tour guide management center"The brand is still in use,Nothing is batch,Nor for industry and commerce,We are prepared to declare to the competent provincial public institutions,But no group of down.

　　记者：“导游管理中心”都没有批下来，为什么你们要挂牌呢？

reporter:"Guide management center"There is no batch of down,Why do you want to quotation?

　　孙旭：那是一种习惯上沿用下来的，原来准备报事业单位，如果有人要干涉，我们也可以不挂，这个是无所谓，没有太多意义的。其实法律上的单位是：“海南鑫旅导游服务有限公司”。

Sun Xu:The stick is a habit,Originally prepared to institutions,If someone wants to interfere,We also can not hang,This is doesn't matter,Don't have much meaning.Actually, unit is in the eyes of the law:"Hainan xin tour guide service co., LTD".

　　知情人告诉记者，明明只是依靠提供服务赚钱盈利的企业，却要装扮成行政管理机构的“省导游管理中心”，并将挂靠其名下的导游说成是挂靠在省导管中心的。

Insiders told reporters,Just rely on to provide services to make money obviously profitable enterprises,But he will dressed as administrative agencies"Province tour guide management center",Guide and will call its name as attached in the center of the province of catheter.

　　对于不知内情的导游来说，海南鑫旅既与老牌国企的海南兴旅形同一家，而且与看似直接享有导游行政管理职能的省导游管理中心是一套人马，这也许就是绝大多数海南导游选择挂靠其名下的真实原因。

For laymen tour guide,Hainan xin brigade with the old state-owned enterprises both the tour can be a,And seems to enjoy the tour guide directly administrative functions of provincial tourism management center is a set of people,This is probably the vast majority of hainan tour guide to choose the affiliated his real reason.

　　海南鑫旅收费的“生意经” Hainan xin trip charge"business"

　　工商登记资料中海南鑫旅的经营范围是提供导游服务、导游劳务输出（限国内）、导游管理、导游项目咨询、导游人力资源开发及导游培训。

Industrial and commercial registration data in hainan xin business scope is to provide tour guide service/Tour guide services(Limit of domestic)/The tour guide management/Guide project consultation/Guide human resources development and the tour guide training.

　　业内知情人指出，海南鑫旅因为打着海南旅游委下属企业的金字招牌，又挂上所谓“海南省导游管理中心”的大牌，还将海南兴旅名下3800名导游直接纳入旗下，经过一系列的腾挪嫁接，从成立到现在仅两年多的时间，就拥有近7000名导游挂靠，已经成为海南导游服务行业老大。

The industry insider said,Hainan xin because brigade in the LvYouWei signboard of subordinate enterprises,Then hang up the call"Hainan tour guide management center"The big shop sign,Will be in hainan and 3800 brigade name guide directly,After a series of new grafting,From establishment to now, only more than two years,Has nearly 7000 tour guides are attached,Has become a tour guide in hainan service industry leader.

　　据了解，海南鑫旅主要依靠向其名下的导游收取各种费用盈利。据深知其内情并要求匿名保护的人士透露：海南鑫旅每年向导游收取的费用就多达数百万，从2006年的海南兴旅延续至现在的海南鑫旅6年间的收入分别是：2007年，340万元；2008年，350万元；2009年，420万元；2010年，460万元；2011年，550万元；2012年，600万元。

We have learned,Hainan xin brigade rely mainly on various to charge his tour guide to make a profit.According to know the inside information and requested anonymity to protect people:Hainan xin brigade millions a year to the tour guide fees,Travel from hainan in 2006 and lasted until now hainan xin brigade 6 years income is respectively:In 2007,,3.4 million yuan;In 2008,,3.5 million yuan;In 2009,,4.2 million yuan;In 2010,,4.6 million yuan;In 2011,,5.5 million yuan;In 2012,,6 million yuan.

　　具体收费项目有5项：

Specific fees have 5 item:

　　一是管理费，每年固定向导游每人收取240元。

One is the management fee,Fixed to the guide for 240 yuan per person per year.

　　二是出团费，每天向出团的导游收取10元。

Second is the membership fee,Charge a group tour guide 10 yuan a day.

　　三是劳务输出费，导游管理公司借助导游的劳务输出收费创收。

3 it is labor export,Guide management company with the guide of labor export fee revenue.

　　四是导游用品费，比如导游旗杆、喇叭什么的，海南鑫旅向导游直接出售牟利。

Four is tour guide fee,Such as the guide pole/The horn or something,Hainan xin brigade to guide direct sell for profit.

　　五是处罚收费，导游违规了，就得罚款，你不缴罚款就让海南旅游委吊销你的导游证。

Five is the penalty charges,The tour guide in violation of the,Will have to fine,You don't pay the fine let hainan LvYouWei revoked you legally.

　　在采访中，孙旭针对上述说法做出说明。

In an interview.,Sun Xu to account for the above statement.

　　孙旭：这篇（指本报前期）报道我在网上看到了，说什么每年收取的管理费、出团费、培训费等费用就高达600余万元，差得太远了，跟我们的实际收入不符合。

Sun Xu:This article(Referring to our previous)I see online report,Say what charge management fees each year/The membership fee/Training cost is as high as more than 600 600 yuan,Sent too far,With all of us do not conform to the actual income.

　　记者：那具体是多少？

reporter:How much is the specific?

　　孙旭：我做了老总这么久，从来没见过这么多收入。我们的员工有20多人，光去年就欠了10个月的社保、3个月的劳保，我不知道这600万的数字哪来的，这数字距离我们太远了，至于多少，这是商业上的秘密。

Sun Xu:I did the boss for such a long time,Have never seen so much revenue.Our staff has more than 20 people,Light last year owe ten months 'social security/3 months of work,I don't know where this 6 million Numbers,This number is too far away from us,As for how much,This is business secret.

　　记者：你们现在管理的导游有多少人？

reporter:How many do you have management guide?

　　孙旭：6000多人不到7000人。

Sun Xu:More than 6000 people less than 7000.

　　记者：能不能给我们介绍下对这6000多号人的管理模式是怎么样的？

reporter:Can we introduce the management mode of the 6000 or so people?

　　孙旭：这6000多号人中，有2/3的人是不带团的，这1/3分中一年带一次团也算是出团了。我们管理的是社会导游，社会导游是要挂在导管部门，海南有4家导管部门，海口一家、三亚一家、还有两家对外导游管理公司。

Sun Xu:This number more than 6000 people,Two-thirds of people is not with group,The third points a year with a team is a team.Our management is social tour guide,Social tour guide is to be hanged on the tube department,Hainan has four tube department,Haikou is a/Sanya, a/There are two foreign tour guide management company.

　　记者：你们对导游提供哪些服务？

reporter:You provide what services to the tour guide?

　　孙旭：第一是培训，我们按照导游管理条例提供56个课时的免费培训。海南4家导管单位，只有我们这一家公司是为导游购买了意外保险的。6000多人中，我们只有1/3的导游带团，每次出团一天收10元费用，原来物价局批给我们的是20元一天的，这是哪个旅行社要导游，就由哪个旅行社出的费用，是旅行社交的，这叫“雇请导游服务费”；6000多人中，2/3的导游服务费是收不到的，你们可以采访其他的导管公司。

Sun Xu:The first is the training,We according to the guide regulations provide 56 hours free training.Hainan four tube unit,Only we are the company for the tour guide to buy accident insurance.More than 6000 people in the,We have only a third of the guided tour group,Every time a day 10 yuan fee,Original price bureau group is 20 yuan a day for us,This is what the travel agency for the tour guide,By which the travel agency fees,Pay is travel agency,This is called"Hire a tour guide service charge";More than 6000 people in the,Two-thirds of tour guide service charge is not received,You can interview other pipe company.

　　记者：为什么收不到？

reporter:Why not receive?

　　孙旭：因为我们管不到他们啊。哪个旅行社请我们的导游，我们也不知道，70%的导游是收不到费用的，这是最保守的计算。

Sun Xu:Because our tube less than them.Which travel agent our tour guide, please,We don't know,70% of the tour guide is not receive fees,This is the most conservative calculation.

　　记者：那就是你们和旅行社都没有监管他们的权力了？

reporter:That is you and travel agencies have no regulation of their power?

　　孙旭：哪个导游出团，我们也不知道啊。全国都这样子，可能只有西藏比较规范，西藏是一天40元。所以我不知道这600多万的数字是哪来的。

Sun Xu:Which guides the regiment,We also don't know.The country is like this,Perhaps only Tibet more specification,Tibet is 40 yuan a day.So I don't know that which is the number of more than 600.

　　记者：我们的报道1月31日刊登出来后，其他媒体很关注这事，央视也十分关注这事，直指海南的导游管理不规范。

reporter:We reported on January 31, after printed,Other media is very concerned about the issue,CCTV is also very concerned about this issue,Hainan tour guide management is not standard.

　　孙旭：我们公司只是对导游的日常职能的管理。管理带团购物、宰客等应该是政府部门的职能，我们没那个权力。导游的管理比较松散，我们也不知道他们在不在场，现在这种管理模式全国都是这样子。

Sun Xu:Our company is to guide the daily functions of management.Management of tour shopping/Rip off should be the function of government departments, etc,We don't have the power.Guide management is loose,We don't know they're not there,Now this kind of management mode of national are like this.

　　记者：你们鑫旅对我们的报道中提到的“神秘的鑫旅”和收入600多万元提出了异议。那么，你们公司到底对导游具体收取哪些费用？收费是否有合法依据？每年收费总额有多少？

reporter:Ye xin brigade mentioned in the reports to us"Mysterious xin brigade"Dispute and income of more than 600 ten thousand yuan.then,Your company to guide specific what charge?If there is a legal basis for charging?How much total fee every year?

　　孙旭：你们自己算一笔账，一年一人管理费240元，10元出团一天的费用，而且这10元是70%收不到的，如果我说话不真实的话，你可以问海口、三亚的导管单位调查一下，不要一家人说了算，问其他导管单位是不是也是这样？我不知道你们记者采访了哪个导游？对我们导管公司有意见我也不知道，要是有600多万元，那我高兴死了。

Sun Xu:You calculate a bill,One year fee RMB 240,Ten dollars to the cost of the day,And it is 70% less than ten yuan,If I do not speak true,You can ask to haikou/Sanya catheter unit to investigate,Don't be a family in charge,Ask whether other pipe unit is also such?I don't know which guide reporter had an interview with you?Catheter company have opinions to us I don't know,If there are more than 600 ten thousand yuan,That I'm happy dead.

　　记者：我们从导游中了解到你们公司收费有5项，一个是管理费，第二是导游用品费……

reporter:We learned your company from the tour guide fees have 5 item,Is a management fee,The second is tour guide fee……

　　孙旭：那没有，那真是比“十五贯”还要冤，那个是导游自己到市场去买的，作为企业哪敢弄这样的事啊，政府部门都不敢，去年省旅游委准备推出“导游服”都不敢强制购买，你说我们企业能这样吗？

Sun Xu:It is not,It's a than"Lou a-su"But also cause,That is a guide to the market to buy,As an enterprise which dare to make such a thing,The government department didn't dare,Province LvYouWei ready to launch last year"Tour guide service"All dare not to buy,You said our company can do this?

　　记者：还有对导游的处罚收费？

reporter:There is penalty fees to the tour guide?

　　孙旭：你说我们作为企业有没有那个处罚权力？

Sun Xu:You say we as enterprises have the punishment power?

　　记者：按理说没有那个权力。

reporter:Arguably no power.

　　孙旭：所以说嘛，作为懂点常识的人都不会那么说，我们作为企业有处罚权吗？如果违规了只能是由旅游主管部门去处罚，省旅游委有专门的旅游质量检查部门，现在叫执法局了。我们只能按照公司的规章制度办事，如果导游你违反了公司的制度，明年我们就不跟你签合同，但没有处罚的权力。

Sun Xu:A: so,As the people do not understand some common sense said that,We as a company have a punishment?If the violation is to punishment by the competent department of tourism,Province LvYouWei quality inspection departments have special tourism,Now call the enforcement.We can only according to the rules and regulations of the company,If you guide violates the the system of the company,Next year we will not sign a contract with you,But there is no power of punishment.

　　记者：如果他们做出了超过规章制度外的事情呢？你们怎么做？

reporter:If they make more than outside the rules and regulations?What do you do?

　　孙旭：他们出不出团我都不知道，全国都是一样啊，我要知道出团了，肯定要交出团费，可是我不知道啊，为什么说现在导游群里比较乱？就是管理有点松散了。

Sun Xu:I don't know they not out of the regiment,Across the country are the same,I want to know the group,Bound to hand over the membership fee,But I don't know,Why do you say now guide group more disorderly?Is the management a bit loose.

　　记者：导游证是怎么通过的？

reporter:Legally is how through?

　　孙旭：考试。

Sun Xu:The test.

　　记者：只是考试通过了，其他的不用考查吗？

reporter:Just passed the exam,Other don't need to test?

　　孙旭：年审。

Sun Xu:Year of careful.

　　记者：年审是经过你这边的吗？

reporter:Careful is by your side?

　　孙旭：我们的导游，我要做意见。

Sun Xu:Our tour guide,I want to make a opinion.

　　记者：2/3的导游不出团，你怎么做意见？

reporter:Two-thirds of the tour guide is not out,What do you do?

　　孙旭：全国都是这样，不是我一家这样，导游管理条例上没有明文规定。打个比方，条例上没有指出什么样的导游不能给年审，哪样的导游又可以做年审，比如没有说一年要带多少团才给年审，没有明文规定。一年一次都没有带团也可以通过，国家没有法律依据说不许，所以现在做事一定要依法办事，现在的人法律意识很强，你要不给他办年审，第一个跟我们闹，第二个跟旅游委闹。

Sun Xu:The country is always the same,Not such a me,There is no clear stipulation guide management regulations.The analogy,Regulations on did not say what kind of tour guide can not give a year of careful,Which tour guide can do careful again,Such as don't say how much group to take a year to year careful,No clear stipulation.Once a year go by without tour can also be,No law says no,So now do things must handle affairs according to law,Now the people legal consciousness is very strong,If you don't give him to do inspection,The first with us,The second with LvYouWei.

　　记者：那一次团都不出的话，还给导游证干吗？

reporter:That doesn't make a mass of words,Turned back?

　　孙旭：这只是个资质，就像律师一样，他不打官司同样也有律师证啊，包括工商局也一样，公司不经营也要给年审，所以没有法律依据不给他们年审。

Sun Xu:This is just a qualification,As a lawyer,He doesn't engage in a lawsuit also have lawyer,Including industrial and commercial bureau,Company don't also want to careful,So there is no legal basis to give them careful.

　　记者：导游经过你们做意见后，由哪个部门完成年审？

reporter:A tour guide after do you think,Which department to complete the inspection?

　　孙旭：审批办（海南省旅游委审批办），这是旅游委的职能，管理在政府部门。你们的《采访提纲》中还讲到举报人直白地指出“海南旅游黑导游宰客屡禁不止的根源及罪魁祸首都在贵公司”，我们领导都不知道导游出不出团，不知道罪魁祸首从何而来。要说罪魁祸首在旅行社还沾点边。

Sun Xu:Approval to do(Hainan LvYouWei examination and approval),This is LvYouWei functions,Management in the government sector.You of the[The interview outline]Also spoke of person explicitly pointed out"Hainan tourism black guide prohibition rip off the root of the and the culprits are in your company",Our leadership don't even know what a tour guide not out,Don't know the culprit to come from.To say the culprit in the travel agency also touch point edge.

　　针对上述问题，知情人提出质疑。

According to the above problem,The sources.

　　知情人认为，孙旭说劳务输出费与导游雇请费是一回事，是有意混肴。导游雇请费是专指向旅行社收取的劳动报酬，与劳务输出费是两回事。劳务输出费，比如海南博鳌要开大型会议，需要懂英语的导游，会议方如果没有这样的人才，就会向导游管理公司要，而导游管理公司就会向会议方收取劳务输出费，收费多少由双方议价，所收取的劳务输出费除导游工资，剩余的都是导游管理公司的收入。

People think that,Sun Xu said labor export and tour-guide hire fee is the same thing,Is intentionally mixed food,.Guide hiring fee charge remuneration refer specifically to the travel agency,And labor export fees are two different things.Labor export fees,Such as hainan boao has large meeting,Need to know English tour guide,Meeting if there is no such talent,To guide to management company,And guide the management company will charge the meeting party labor export,How much charge negotiation by both parties,A labor export fees charged by the tour guide salary,The tour guide management of the company's residual income.

　　该人士还告诉记者，“鑫旅”公司本来拥有近8000名导游，但是在去年被海南省旅游委吊销了近千名导游的导游证，因此变成了现在孙旭承认的近7000名导游。

The source also told reporters,"Xin dragon"Company owns nearly 8000 guide,But in the last year by LvYouWei revoked nearly thousands of hainan province tourist guide legally,Therefore becomes a Sun Xu admit nearly 7000 tour guide now.

　　随着采访的深入，海南旅游乱象深层次的问题开始浮出水面，海南鑫旅为何能在海南导游市场短期内做到一家独大？海南鑫旅背后的海南国际旅游中心及海南省旅游委对其拒不移交海南兴旅资产给国资委托管，以省导管中心名义误导导游等问题是否知情？对此，本报继续关注并跟踪报道。

With the deepening of the interview,The deeper issues of hainan travel chaos began to surface,Hainan xin brigade why can the tour guide market achieve dominance in the short term?Hainan xin dragon behind the hainan international tourism center and LvYouWei refused to hand over to hainan hainan province hing assets to the state-owned assets supervision and administration commission escrow,In the name of the province tube center misleading guide etc. Without the knowledge of the problem?For this,We continue to focus on and follow up report.