据统计，2012年，中国国内旅游人次数超过30亿，居世界首位;出境旅游人次数超过8000万，居全球第三;对世界旅游市场贡献率超过7%。中国已经成为旅游大国，旅游服务也已成为民生问题。

According to the statistics,In 2012,,China's domestic travel more than 3 billion people,The highest in the world;Travel abroad more than 80 million people,In the third;To the world tourism market has contributed more than 7%.China has become a tourist country,Travel service has also become the livelihood of the people problem.

　　翁瑾说，长期以来，中国旅游市场形成以“零团费、高回扣”为特征的商业模式，即旅行社或中介人以低价格招揽旅游者，通过购物、景区门票的高回扣获取收益。

WengJin said,For a long time,China's tourism market form"Zero inclusive-fee/High commission"For characteristics of the business model,Travel agencies or intermediaries at low prices to attract tourists,By shopping/Scenic spot tickets high kickbacks to earn profits.

　　在广西北海，众多三轮车和出租车与一些旅游商场形成环环相扣的利益链条：出租车将游客拉到指定旅馆、餐饮、商场等场所消费，即可拿到相应回扣。

In guangxi beihai,Many tricycle and taxi and some tourist shopping form of interlocking interests chain:The taxi pull tourists to the designated hotel/Food and beverage/Shopping malls and other places,Can get a rebate accordingly.

　　当地一位旅游业内人士透露，三轮车和出租车只要将游客拉到旅游商场，无论游客消费与否，司机均有10至20元不等的“回头费”或“停车费”。

A local tourism industry source said,Tricycles and taxi as long as tourists to the tourism market,Tourist consumption or not,The driver has 10 to 20 yuan"Return fee"or"Parking fees".

　　这位业内人士并透露，如果游客在旅游商场购物，司机则视不同的商品能拿到不同额度的回扣。其中，皮具回扣高达30%、玉器40%，“宝石”、“水晶”、镀金镀银项链等仿饰为50%，珍珠更高达60%。此外，香烟、茶叶、手表等商品的回扣额度亦相当高。

The industry insiders said,If tourists in the tourism shopping mall shopping,The driver to get the different amount for the goods of different rebates.Among them,Leather rebates of up to 30%/Jade 40%,"gem"/"The crystal"/Gold-plated silver plated necklace gilding is 50%,The pearl was 60% higher.In addition,cigarettes/The tea/Watch, rebate amount of goods also quite high.

　　在著名的国际旅游岛海南，上述现象已非新鲜事。近年来，海南三亚屡次曝出海鲜排档“宰客”、“回扣门”等事件，亦让这个滨海度假最佳目的地城市旅游蒙羞。

In the famous international tourism island of hainan,The above phenomenon is not new.In recent years,Sanya, hainan has exposed repeatedly seafood stalls"Rip off"/"Kickbacks from the door"Events such as,Also let the best tourist destination city binhai resort to shame.

　　今年初，由中国旅游研究院发布的2012年全国游客满意度调查报告显示，海南三亚、广西北海以及广东汕头，分别以72.62、72.18、70.98的分数，排在2012年全年60个样本城市游客满意度调查末三位。

Earlier this year,By the China tourism academy in 2012, the national tourist satisfaction survey report issued by,Sanya, hainan/Beihai of guangxi and guangdong shantou,In 72.62, respectively/72.18/70.98 score,In 2012 60 samples of urban tourist satisfaction survey at the end of the three.

　　清华大学公共管理学院教授、NGO研究所所长王名认为，中国司法尚不独立，部分从业者缺少对法治、正义的坚定信仰，导致欺、宰客事件的发生。加之旅游市场监管者本身监管动力缺失，导致监管力度、方法、技术滞后。

Professor of tsinghua university academy of public administration/Ngos, director of the institute is wang said,China's judiciary is not independent,Some practitioners lack of rule of law/The firm faith of justice,Lead to deceit/Rip off the occurrence of the event.Combined with the tourism market regulators themselves lack of regulation power,Lead to supervision/methods/Technology lags behind.

　　北海市旅游质量监督管理所所长陆方坦言，旅游涉及吃、住、行、游、购、娱等领域，游客在旅游时所遇到的问题也可能涉及到相关部门管辖的范畴，如海鲜餐饮店欺客宰客、“黑车”非法营运等，有很多为事后投诉，给相关部门取证带来一定难度。

Passengers, director of the tourism quality supervision management Liu Fang admits,Tourism involves eating/live/line/To swim/purchase/Entertainment, etc,Tourists in tourism may also involve the problem of the jurisdiction of the relevant departments,Such as seafood restaurants QiKe rip off/"Black car"The illegal operation, etc,There are a lot of complaints afterwards,Brings to the relevant departments to obtain evidence.

　　旅游市场欺、宰客等乱象还源于部分旅行社对导游及相关管理的缺失。

Tourism market deceit/Rip off chaos also stems from a part of the travel agency and lack of management related to the tour guide.

　　曾在上海当过导游的谢欣接受采访时说，上海不少旅行社的导游底薪平均一千出头，“这点工资在上海根本无法养活自己，但是我们行业人都知道带团可以吃"回扣"，所以大家对底薪不是很看重。”谢欣并透露，旺季时，导游一个月的“回扣”近万元。

Has worked as a tour guide in Shanghai sechin said in an interview,Many travel agencies in Shanghai tour guide base salary an average of one thousand s,"This salary in Shanghai cannot feed itself,But our industry knows that can eat of tour"rebates",So the base salary is not very important."Sechin and said,When the peak season,The guide for a month"rebates"Nearly ten thousand yuan.

　　“在旅游业，吃回扣已经不是什么新鲜事，旅行社也默许导游从购物和自费项目里赚取生活费，所以一般开出的底薪不高甚至没有底薪。”目前在武汉的一家旅行社做兼职导游的李璐说，在武汉导游的工资平均约800余元，旅行社从不和导游签订合同，平时有团就让他们兼职。

"In the travel industry,ChiHuiKou have not new,Travel agency also tacitly guide from the shopping and chargeable to earn living expenses,So generally offer basic salary is not high or even no base salary."Currently in wuhan from a travel agency to do part-time tour guide said,The guide in wuhan wages an average of about 800 yuan,Travel agency never sign a contract and guides,At ordinary times have let their part-time jobs.

　　翁瑾认为，要彻底“根治”上述现象，需要政府部门改变监管模式，核心是要通过提高进入门槛和违规行为的成本。其次，要引导旅行社建立科学合理的组团标准、导游薪酬制度，改变“零团费、零工资”现象。

WengJin think,thoroughly"Effect a radical cure"The above phenomenon,Change the regulatory model need to government departments,The core is to by raising barriers to entry and the cost of irregularities.The second,To establish a scientific and reasonable guide travel agency group standards/Tour guide salary system,change"Zero inclusive-fee/Zero salary"phenomenon.

　　翁瑾指出，现行法规在分类监管、保证金和注册资金等方面还有很多工作要做。比如旅行社的分类过于简单，对从事散客拼团和单位团队业务的旅行社应采取不同的监管要求。“在政府监管上，仅仅不断地强调"不许零团费，不许回扣，不许挂靠"没有任何作用，很多规定因为执法成本过高而无法执行。” (来源：中国新闻网)

WengJin pointed out,Current regulations in classification regulation/Margin and the registered capital and so on have a lot of work to do.Such as travel service classification is too simple,Spell group to engage in individual and unit team business travel agencies should adopt different regulatory requirements."On the government regulation,Only constantly stressed"No zero inclusive-fee,No rebate,No attached"Don't have any effect,Many regulations cannot be performed because of the high cost of law enforcement." (source:The Chinese news)