随着社会的发展，旅游已成为一种美好的生活需求，旅游可以让我们放松心情，拓宽视野，体验不同的文化，增长见识，结交朋友，旅游已成为老百姓生活中的一道亮丽风景线。如何能够在产品丰富的旅游市场找到自己的“心水”线路，享受旅游带来的快乐呢？这里面学问还真不少。在“3·15”到来之际，广州市旅游局特别策划了“理性消费 快乐旅游”主题报道，帮助游客在出游时能够理性消费，提防陷阱，依法维权，打造您的快乐旅程。

With the development of the society,Tourism has become a kind of good life demand,Travel can let us relax the mood,Broaden the horizon,Experience different cultures,See the world,To make friends,Tourism has become one of the people's life beautiful scenery line.How can you found in the product rich tourism market yourself"Water mark"line,Enjoy the pleasure of tourism?There's plenty there learning.In the"On March 15"The arrival of,The guangzhou tourism administration special planning"Rational consumption happy travel"Subject report,Help visitors to travel to rational consumption,Beware of traps,In accordance with the rights,Build your happy journey.

　

　透过现象看本质，案例分析助您明白消费 See the essence through the phenomena,Case studies to help you understand consumption

　　案例1： In case 1:陈女士在某旅行社的网站选择网络报名参团，在出团时，由于身份是外籍人士，又未办理出境签证，故无法随团出游，陈女士非常气愤，向旅游质监部门投诉。陈女士称在报名时，旅行社网站上和与旅行社来往邮件中并未看到相关的提示，导致其无法出游完全是旅行社的责任，要求旅行社赔偿所有损失。

Ms Chen in a travel agency website select network registration tuxedo,When in a group,Because the identity is a foreigner,And did not deal with exit visa,So can't along with the group travel,Ms. Chen is very angry,Complain to the tourism department of quality control.Ms chan said at the time of registration,And with travel agency travel agency web site did not see the tips in the email,Its travel is entirely the responsibility of the travel agency,Request travel agency compensation for all losses.

　　旅游质监部门在接到该投诉后，立刻展开调查，根据调查结果得知，“外籍人士需要自备签证才能出境”这一提示在旅行社与游客的邮件附件里有特别约定，但旅行社未在邮件中提示游客查看附件，陈女士也未仔细查看邮件附件，从而导致陈女士不知道有相关的要求。在旅游质监部门积极的调解下，双方最后达成一致意见，旅行社将该团未发生的费用退回，损失部分由双方共同承担。

Tourism quality supervision departments after receiving the complaint,An investigation immediately,According to the survey,"Foreigners need to bring your own visa to leave the country"This hints at the travel agency and tourists have special agreement in your email attachments,But the travel agency did not prompt visitors view the attachment in the mail,Ms. Chen also did not carefully check the E-mail attachments,Leading to ms Chen didn't know have relevant requirements.Under the tourism active mediation quality supervision department,The two sides finally come to an agreement,Travel agency will be the fee is not refunded,Lose some Shared by both parties.

　　提示： prompt:随着科技的发展，越来越多的旅行社开始使用网络进行旅游产品宣传和接受游客报名。但不少游客对网络报名方式的流程不熟悉，导致游客与旅行社之间的合同纠纷有所上升。在此，我们提示游客在使用网络报名时要注意的相关事项：

With the development of science and technology,More and more travel agencies began to use the Internet to tourism products promotion and accept visitors to sign up.But many visitors to the online enrolment process not familiar with,Rising of contract dispute between the tourists and travel agencies.In this,We suggest the visitors should pay attention to when using the web registration related matters:

　　（1）网络报名时，每一项选择都应该查看清楚再选择，特别是重要条款及违约责任。

(1)When the web application,Every choice you should see clear choice again,Especially important terms and liability for breach of contract.

　　（2）旅行社发给游客的来往电子邮件，游客在认真阅读后应保留到旅游结束后再删除；邮件附件应注意查看。

(2)Travel agency to tourists and E-mail,Tourists should keep to the end of the tour after read before delete;Email attachment should pay attention to check.

　　（3）游客在成功进行网络报名登记后，应与旅行社进行电话确认，并在出发前与旅行社签订纸质旅游合同，以保障消费者自身的合法权益。

(3)Tourists in successfully register for the online registration,Should be confirm with travel agency,And before you leave sign paper travel contracts with travel agencies,To safeguard the legitimate rights and interests of consumer oneself.

　　

案例2： Case 2:王先生与朋友相约前往华东旅游，旅游途中与其他团友聊天时发现同一天在不同营业网点报名，收取的费用不一样。王先生认为这属于价格欺诈，同样的标准，同样的服务，价格居然相差近百元。王先生在回程后向旅游质监所投诉。根据旅游质监部门调查了解后，作出如下答复：

Mr. Wang and meet friends travel to the east of China,Traveling when chatting with other group members to find the same day in different outlets for registration,Fee is different.Mr Wang think it belongs to the price of fraud,The same standard,The same service,The price didn't nearly hundred yuan.Mr. Wang complain to the tourism ZhiJianSuo after return.According to the tourism department of quality control after investigate,To make the following reply:

　　根据《旅行社条例实施细则》，同一旅游团队中，旅行社不得由于下列因素，提出与其他旅游者不同的合同事项：

According to the[Travel agency regulations, implementing rules],The same travel team,Travel agencies shall not be due to the following factors,Proposed contract is different with other tourists:

　　（一）旅游者拒绝参加旅行社安排的购物活动或者需要旅游者另行付费的旅游项目的；

(a)Tourists refused to participate in shopping activities arranged by the travel agency or the need of tourists to the tourism project is paid separately;

　　（二）旅游者存在的年龄或者职业上的差异。但旅行社提供了与其他旅游者相比更多的服务，或者旅游者主动要求的除外。

((2))Tourists there are differences in age or occupation.But compared with other tourists travel agency provides more services,Or unless the tourists ask for.

　　也就说，旅行社除了以上两项规定之外，根据市场进行价格调整，不能认定其有违规行为，但旅行社对同团不同价的情况要给予合理说明。

And he said,Travel in addition to the above two rules,According to the market to price adjustment,Cannot be determined its irregularities,But the travel agency to group different the price is more reasonable.

　　

提示： prompt:游客在选择旅游产品时如果可以早作计划早报名以及“货比三家”，一定可以找到“心水”出行线路。

Tourists in choosing tourist products if you can early to make plans and sign up early"Shop around",Must can be found"Water mark"Travel route.

　　

案例3： Case 3:春节期间，刘先生等10名游客参加了某旅行社组织的成都旅游活动。春节期间铁路运力紧张，旅行社原预定的火车票在临出团时被告知已没有。旅行社经过努力，改了车次并改在另一地点上车。由于车次的变更，刘先生等10名游客的游览行程比合同约定的时间少了半天，游客提出要求推迟返程时间，完成游览行程，但是成都地接旅行社已按照原计划购买了回程火车票。旅行社与游客协商并提出赔偿方案，但双方没能达成一致意见，刘先生等10名游客拒绝登车返回，致使返程火车票全部作废，造成直接经济损失4千多元，次日刘先生等10名游客自行购票返回，并以旅行社违约为由，向旅游质监部门投诉，要求旅行社赔偿他们减少半天游览的损失和返回车费及相关费用。

During the Spring Festival,Mr Liu and other 10 tourists travel to a certain organization of tourist activities in chengdu.During the Spring Festival railway capacity nervous,Travel agency the original booking train ticket when coming out of the group was told to have no.Travel through efforts,In another location on the trains and change.Due to the change in the trains,Mr Liu and other 10 visitors tour after less than the time agreed upon in the contract,Request delay return visitors,To complete the tour,But in chengdu to pick up the travel agency has been in accordance with the original plan to buy the return train ticket.Travel agency consultation with tourists and compensation scheme is put forward,But the two sides failed to agree on,Mr Liu and other 10 tourists not to back to board,All the return train tickets invalid,Causing a direct economic loss of 4000 yuan,The next day Mr Liu and 10 tourists to return ticket,And, on grounds of travel agent default,Complain to the tourism department of quality control,They reduce the loss of half a day sightseeing travel agency compensation claims and returns and costs associated with the fare.

　　

提示： prompt:1、旅行社违反合同约定，应当承担违约责任。旅行社应当赔偿由此造成的火车票价格差额及减少半天游览的损失及违约金。

1/Travel agencies in violation of the contract,It shall be liable for breach of contract.Travel agencies shall compensate for the resulting train ticket price difference and decrease the loss of half a day sightseeing and breach of contract damages.

　　2、旅游者扩大的损失不能得到赔偿。旅游者以旅行社违约为由，不顾旅行社愿意赔偿的表示，强行滞留使返程火车票作废及食宿费用增加。根据《中华人民共和国民法通则》第一百一十四条规定：“当事人一方因另一方违反合同受到损失的，应当及时采取措施，防止损失扩大。没有及时采取措施致使损失扩大的，无权就扩大的损失要求赔偿。”《广东省国内游报名须知及责任细则》相关规定：“旅途中因故不能按约定行程进行时，旅行社与游客协商后可对行程表内各项安排临时作适当调整，增加的费用由旅行社承担。如因调整造成服务档次降低或活动内容减少旅行社按规定赔偿游客的经济损失，游客应服从旅行社的安排，否则因此而扩大的损失由游客承担。”因此，刘先生等10名旅游者应当自行承担在返程火车票所扩大造成的损失。

2/Tourists to expand losses cannot get compensation.Tourists, on grounds of travel agent default,Regardless of the travel agency said willing to compensation,Forced retention increase return train tickets invalid and accommodation expenses.According to the[The general principles of the civil law of the People's Republic of China]Article one hundred and fourteen the provisions of:"If one party by the other party for breach of contract by the damages,Shall take timely measures,To prevent further loss.Don't take timely measures to cause further loss,To expand the losses for compensation."[Guangdong province domestic travel registration information and liability rules]Related regulations:"The trip reason cannot according to the agreed schedule,After consultation travel agency and visitors can make appropriate adjustments on schedule arrangements in temporary,Increase the costs borne by the travel agency.As class or activities to reduce caused by adjusting service travel agency tourists economic loss compensation in accordance with the regulations,The visitors should obey the arrangement of the travel agency,Otherwise expand losses shall be borne by the tourists."so,Mr Liu and 10 tourists shall be borne by the round-trip train tickets expansion caused by the loss.

　　

港澳自由行，细节问题不容错过 Hong Kong and Macao free line,Details not to be missed

　　一、关于订房：游客通过旅行社预定港澳客房时，最好提前在网上查阅酒店的相关信息，与旅行社确认时应注意确认的细节内容，例如“酒店名称”，“入住时间和期限”，“其它服务”等等。

a/About the booking:When visitors through the travel agency booking rooms of Hong Kong and Macao,The best online access to relevant information of the hotel in advance,With the travel agency confirmation should pay attention to the details,Such as the"The hotel name","Check-in time and duration","Other services"And so on.

　　二、关于证件：在报名参加港澳游时，游客应提供有效证件及有效签注，如果因为游客的证件或签注有问题而导致出行受阻，相关损失是由游客一方承担。

(2)/About the documents:When signing up for Hong Kong and Macao swim,The visitors should provide effective certificate and valid visa,If there is a problem because tourist certificate or visa to travel,Related losses are borne by tourist party.

　　三、购物活动：发生在香港购物被困商店甚至权益受到侵害时，游客第一时间可以通过报警向香港警方寻求协助。同时收集证据，回程后再向旅游行政管理部门投诉处理。

three/Shopping activities:In Hong Kong shopping shop even when the rights and interests are violated,Tourists can be the first time through the alarm to the Hong Kong police for help.Collect evidence at the same time,After return to complain to the tourism administrative department to deal with again.

　

　解读新颁合同，规范广州一日游市场 Reading new awarded the contract,Standardize the market for a day trip in guangzhou

　　“一日游”以其经济实惠、方便快捷、灵活自由的特点，受到众多旅游者的青睐，逐渐发展成为散客旅游的主要方式。国家旅游局与国家工商行政管理总局近日联合发布《国内旅游“一日游”合同（示范文本）》，是切实维护旅游者合法权益的实质举措。示范文本以合同约定的形式来规范交易行为，使得相关法律法规的要求更为具体明确，经营服务和监督管理可望更规范有力，同时，也能为旅游者的消费提供更好的保障。示范文本结合“一日游”实际情况，针对旅游纠纷易发多发环节，根据有关法律法规，明确划分了合同双方责任。示范文本无论形式还是内容都有不少创新和亮点：一是取消购物、另行付费项目以及自由活动；二是遏制“黑社”、“黑导”及“黑车”、“黑驾”；三是不可抗力情形下不支持调整行程、变更合同；四是形式内容简单实用。

"A day trip"On the basis of their economic benefits/Convenient and quick/Flexible features,Favored by many tourists,Development gradually become the main way of individual tourism.The national tourism administration and the state administration for industry and commerce jointly issued recently[Domestic tourism"A day trip"The contract(Demonstrative text)],Is essential to safeguard lawful rights and interests of tourists.Demonstrative text in the form of the contract to regulate trade behavior,Make relevant laws and regulations require more specific clear,Management services and supervision and management will be more powerful,At the same time,Also provide better protection for the consumption of tourists.Demonstrative text in combination with"A day trip"The actual situation,For tourism disputes prone,In accordance with the relevant laws and regulations,Clear division of contract liability between the parties.Demonstrative text in any form or content, there are many innovations and highlight:One is to cancel the shopping/Shall be paid project and free activities;2 it is to curb"Black club"/"Black guide"and"Black car"/"The black car";3 it is the force majeure circumstances does not support adjust the schedule/Changes to the contract;Four is form content is simple and practical.

　　广州“一日游”市场需求大，且呈现不断增长的态势。通过多年来加大力度治理整顿非法“广州一日游”，特别是2012年开展的“三打两建”行动，不断完善相关打击、监督、管理服务体系，实行与公安、工商、城管、物价等相关行政部门联合执法，使“广州一日游”市场秩序得到明显好转。

guangzhou"A day trip"The market demand,And presents increasing trend.Through intensify efforts to clean up illegal for many years"A day trip in guangzhou",In particular, carried out in 2012"Three dozen two built"action,Perfecting the related/supervision/Management and service system,Implement and public security/Industrial and commercial/Urban management/Price and other related administrative department joint law enforcement,To make"A day trip in guangzhou"Market order is improved obviously.

　　市旅游局积极推动《国内旅游“一日游”合同（示范文本）》的实施和使用，开展了以下工作：一是要求各旅行社组织员工认真学习合同文本内容，按照文本要求做好有关的工作。二是要求各旅行社今后组团“广州一日游”，要使用或参照使用《国内旅游“一日游”合同（示范文本）》与游客签订旅游合同。三是开展评选“广州一日游”推荐旅行社活动，在这个活动中，把推广《国内旅游“一日游”合同（示范文本）》作为一项主要工作来实施，并在日常检查工作中做好督促落实。

City tourism bureau actively promote[Domestic tourism"A day trip"The contract(Demonstrative text)]The implementation and use,Carry out the following work:One is to require each travel agency organization staff learning contract text content,In accordance with the requirements stated in the text.Second is to require each travel agency group in the future"A day trip in guangzhou",To use or reference to use[Domestic tourism"A day trip"The contract(Demonstrative text)]Tourists with tourism contracts.Three is to carry out the selection"A day trip in guangzhou"Recommended travel agency activities,In this activity,The promotion[Domestic tourism"A day trip"The contract(Demonstrative text)]As a major work to implement,Completes the implementation supervision and check in daily work.

　

　建设诚信旅行社，擦亮“广州服务”品牌 Construction of good faith travel agency,To polish"Guangzhou service"brand

　　早在2001年，广州地区旅游业同行已共同签订了诚信公约，并将《广州地区旅游业同业诚信公约》和投诉电话号码悬挂在营业场所的醒目位置，向社会公开接受监督。

As early as 2001,Guangzhou region tourism industry has signed the convention on integrity,And will be[Guangzhou convention tourism trade integrity]And complaint telephone number hanging on the eye-catching place of the business premises,To accept supervision from the public.

　　2006年初，市旅游局与广州地区旅行社协会共同制定《广州地区诚信旅行社测评体系》（试行稿）并组建了广州地区诚信旅行社测评活动组织委员会，于当年7月正式开展实施，指导旅行社建章立制，创新管理机制。2007年评出了首批66家广州市诚信旅行社，引起了社会各界的广泛关注。

At the beginning of 2006,Travel agency association jointly formulate municipal tourism bureau and the guangzhou area[Guangzhou good faith travel agency assessment system](Trial version of)And formed a good faith travel agencies in guangzhou region assessment activities organizing committee,In July when the formal implementation,Building rules and regulations guiding the travel agency,Innovation management mechanism.In 2007 named the first batch of 66 good faith travel agencies in guangzhou,Cause the extensive concern of the society from all walks of life.

　　2009年，市旅游局与广州地区旅行社行业协会联合提出了《诚信旅行社服务规范与评定》地方技术规范，由市质监局发布。

In 2009,,The city tourism bureau and the guangzhou area travel agency industry association put forward[Good faith travel agency service specifications and evaluation]Local technical specifications,By city pledges inspect bureau released.

　　市旅游局联合相关部门每年均开展诚信旅行社的复检工作，实行优胜劣汰的诚信管理机制，目前，广州共有84家诚信旅行社。2013年，将对现行实施的《诚信旅行社服务规范与评定》进行修订，使之更完善、更具可操作性。

City tourism bureau jointly relevant department every year to carry out the work in good faith travel agency reinspection,Selections of integrity management mechanism,At present,A total of 84 good faith travel agencies in guangzhou.In 2013,,Will the current implementation[Good faith travel agency service specifications and evaluation]To revise,Make it more perfect/More operability.

　　诚信建设将进一步规范旅行社行业管理和旅游市场秩序，推动旅行社和从业人员诚信守法经营，强化旅行社业的市场信用意识，提高旅行社服务质量，引导旅游消费者理智明白消费，逐步推进旅游市场信用体系构建，营造诚信守约的发展环境和旅游消费环境，实现我市旅游市场秩序的明显好转。通过坚持“以诚信为本”，立足构建和谐、健康的旅游市场，建立旅游诚信体系，创新旅游管理体制，依法治旅，树立广州旅游形象。

Good faith construction will further standardize the travel agency industry management and tourism market order,Promote integrity law-abiding business travel agencies and practitioners,Strengthen the awareness of the travel agency industry market credit,Improve the quality of travel agency services,Guide travel consumers understand reason consumption,Gradually promote tourism market credit system building,Build honest development environment and tourism consumption environment,Implement the city tourism market order improved markedly.By insisting on"By the good faith as this",Based on the construction of a harmonious/Health tourism market,Tourism credit system is established,Travel management system innovation,Governing the brigade,Sets up the guangzhou tourism image.