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国内旅游“一日游”合同范本发布--亲稳网络舆情监测室
2013-03-14

据《中国旅游报》报道 国家旅游局与国家工商行政管理总局近日联合发布《国内旅游“一日游合同示范文本)》,并要求各地结合实际积极推广使用,存在较多问题的“一日游”市场秩序有望得到规范。示范文本明确规定,取消购物、另行付费项目以及自由活动,遏制“黑社”、“黑导”及“黑车”、“黑驾”,不可抗力情形下不支持调整行程、变更合同According to the[China travel news]Reports the national tourism administration and the state administration for industry and commerce jointly issued recently[Domestic tourism"A day trip"The contract(Demonstrative text)],And to actively promote the use according to the reality,The existence of many problems"A day trip"Market order is expected to get specification.Demonstrative text make clear a regulation,Cancel the shopping/Shall be paid project and free activities,To curb"Black club"/"Black guide"and"Black car"/"The black car",The force majeure circumstances does not support adjust the schedule/Changes to the contract.

  示范文本结合“一日游”实际情况,针对旅游纠纷易发多发环节,根据有关法律法规,明确划分了合同双方责任。以维护旅游者利益为主线,以解决存在的主要问题为着力点,示范文本无论是形式还是内容都有不少创新和亮点。

Demonstrative text in combination with"A day trip"The actual situation,For tourism disputes prone,In accordance with the relevant laws and regulations,Clear division of contract liability between the parties.In the interest of the tourists as the main line,In order to solve the main problems of focus,Demonstrative text both in form and content, there are many innovations and highlight.

  示范文本亮点之一是取消购物、另行付费项目以及自由活动。低价招徕、行程中加点、强迫购物、收取回扣等是“一日游”活动中存在的较为普遍且严重影响旅游者利益的问题。为有效维护旅游者的合法权益,针对上述突出问题,结合“一日游”时间短、行程安排紧凑的特点,文本没有关于自由活动的规定,也不允许旅行社安排另行付费项目或指定购物场所购物,如果景点本身含购物,旅行社需向旅游者明示。

One demonstrative text window shopping is cancelled/Shall be paid project and free activities.At a low price to attract/Trip to add some/Forced shopping/Is the kickbacks, etc"A day trip"Activities that exist in the common and serious affect the interests of tourists.To effectively safeguard the legitimate rights and interests of tourists,According to the above problems,In combination with"A day trip"Time is short/Scheduling the characteristics of the compact,Text no provisions on free activities,They are not allowed to be project or the designated place shopping shopping,If the containing shopping attractions itself,Travel agents need to articulate to the tourists.

  示范文本亮点之二是遏制“黑社”、“黑导”及“黑车”、“黑驾”。“黑社”、“黑车”、“黑导”和“黑驾”的违法违规行为,是严重扰乱“一日游”市场秩序,侵害旅游者合法权益的突出问题。无论是对于旅游者消费维权、还是对于政府行政管理都造成了极大困扰。针对上述问题,《国内旅游“一日游”合同(示范文本)》要求明确旅行社的名称和许可证编号、导游员的姓名和导游证号、运输车辆的车牌号码、驾驶员的姓名,并就使用无合法有效资质旅游车辆、驾驶员及导游员的情形,做出了严格的违约责任规定。

Second bright spot demonstrative text is contained"Black club"/"Black guide"and"Black car"/"The black car"."Black club"/"Black car"/"Black guide"and"The black car"The violation behavior,Is seriously disrupt"A day trip"The market order,Infringes upon the lawful rights and interests of tourists.Consumer rights protection both for tourists/Or for the government administration, has caused great distress.According to the above problem,[Domestic tourism"A day trip"The contract(Demonstrative text)]Requires specific travel agency name and license number/The Courier name and the guide number/Transport vehicle license plate number/The name of the driver,And is used without a valid qualification in tourism vehicles/The driver and tour guide,Make the strict liability for breach of contract provisions.

  示范文本亮点之三是不可抗力情形下不支持调整行程、变更合同。“一日游”行程较为简单,发生不可抗力等不可归责于任何一方的事由,容易导致合同目的无法实现。为避免旅行社以调整行程、变更合同的形式损害旅游者的合法权益,《国内旅游“一日游”合同(示范文本)》规定此种情形导致合同无法履行或继续履行的,合同双方均可以解除合同,并以公平为原则分摊相应的费用。

Demonstrative text point # 3 does not support adjust the stroke is the force majeure circumstances/Changes to the contract."A day trip"Trip is relatively simple,Such as force majeure reason not attributable to either party,Easy to cause the contract purpose cannot be achieved.In order to avoid travel to adjust the itinerary/Change the form of a contract damage the legitimate rights and interests of tourists,[Domestic tourism"A day trip"The contract(Demonstrative text)]This result in unable to perform or continue to perform the contract,Contract, both parties may terminate the contract,And based on principles of fair allocation corresponding fees.

  示范文本亮点之四是形式内容简单实用。“一日游”实践过程中,旅行社与旅游者不签订合同的现象屡见不鲜,惰于为简单的旅游活动商讨复杂的合同内容是其因素之一。与《团队国内旅游合同(示范文本)》相比,《国内旅游“一日游”合同(示范文本)》无论从形式方面还是从内容方面都进行了简化,将基本信息以表格的形式体现,将权利义务用责任承担来体现,简单实用,易为旅行社和旅游者所接受。

Demonstrative text highlights four is a form of content is simple and practical."A day trip"In the process of practice,Travel agents and travelers don't sign a contract phenomenon common occurance,Idle for a simple tourist activities to discuss the contract contents of complex is one of the factors.With the[Domestic tourism contract team(Demonstrative text)]Compared to the,[Domestic tourism"A day trip"The contract(Demonstrative text)]No matter from the aspects of form or from the aspects of content, simplified,Basic information will be reflected in the form of a table,The rights and obligations with the responsibility to reflect,Simple and practical,Easily accepted by travel agents and travelers.


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