高女士带孩子参加ABC外语培训学校组织的“赴美旅游国际冬令营”，每人费用33800元，但公司领队陈女士多次延误行程导致出游缩水，并出现种种怪异现象，招致家长不满。回国后，家长去ABC总部讨说法。昨日，ABC总部负责人承诺会和家长积极协商解决。

High woman took the child to attend ABC organization of foreign language training school"To travel international winter camp",Costs 33800 yuan per person,But ms Chen, the manager of the company delays lead to travel journey,And appear all sorts of strange phenomenon,Parents dissatisfaction.After returning,Parents go to ABC headquarters for claim.yesterday,ABC, head of the headquarters promises and parents actively to talk things over solve.

领队睡过头行程缩水 The leader oversleep shrink

　　今年1月底，高女士和孩子报名参加了ABC公司组织的“赴美旅游国际冬令营”活动，每人费用33800元，“本以为是一次开心的旅行和交流机会，却因为领队，让出行变成一次不堪回首的经历。”

At the end of January this year,High woman and children enrolled in ABC company for the organization"To travel international winter camp"activity,Costs 33800 yuan per person,"Thought it was a happy trip and communication opportunity,But because the leader,Make travel a painful experience."

　　昨天，高女士和另一家家长黄女士告诉记者，整个出行团一共21人，6个家长、14个孩子，还有ABC领队陈女士。“因为14个孩子中13个是未成年人，最小的才6岁。从第一天起，领队就委托我们几个家长多帮忙照顾孩子，我们交钱是出去玩的，怎么变成看孩子的了？”照顾孩子还不算，从旧金山飞往洛杉矶当天，领队陈女士不知何故竟然错过飞机，让6个家长哭笑不得，但也只能被迫承担起照顾孩子的义务。

yesterday,Ms high and another parent ms wong told reporters,The entire travel group a total of 21 people,6 parents/14 children,And ms Chen, the manager of the ABC."Because 13 of 14 children are minors,The smallest is only 6 years old.From the first day,The leader has entrusted us to help more than a few parents take care of the children,We make money is to go out to play,How to become a watch the kids?"Take care of the children is not,Flying from San Francisco to Los Angeles on the same day,Team leader Chen somehow missed the plane,6 parents in distress situation,But also were forced to take care of children.

　　两位家长说，让她们难以接受的是，每天早上出发，陈女士总是最后一个出酒店，给出的理由也很牵强，“说醒来后不小心又睡过去了，导致我们的出行不得不缩水，很多景点只能走马观花，甚至有些景点压根儿就不下车，在车上看看就走。”

Two parents said,Make them was hard to accept,Set out in the morning every day,Ms. Chen is always the last one out of the hotel,Give reason far-fetched,"Said wake up accidentally fell asleep again,Cause our travel had to shrink,A lot of scenic spot tour only,Even some sites don't get off,In the car to go and see."

　行程结束前急换领队 Urgent change before the end of the leader

　　高女士与黄女士还透露，在一行人中，有一位母亲陪同女儿一起，期间女儿出现身体不适症状，因为语言不通，只能向陈女士求助，“但领队一拖再拖，直到事发第四天，生病女孩才去了医院。最终确认是肠胃炎，医生还责备家长为何耽误这么久。”

Ms and ms wong said,In a line of people,Have a mother accompanied her daughter,During the daughter unwell symptoms,Because of the language,Only to ms Chen for help,"But the leader dragged on,Until the fourth day,Sick girl didn't go to the hospital.Gastroenteritis is confirmed finally,Doctors also blame parents why delay so long."

　　除了这些，最让家长感觉怪异的是，领队陈女士自己不订房间，却跑到孩子房中睡觉。“一共召集了5个孩子一起睡，2个女孩，3个男孩。第二天孩子都说休息不好，整个旅途非常疲惫。”高女士说，“连续几晚后，孩子们真扛不住了，跑到我房间求助。领队就跪在我们房间门口，让我们家长都不知所措。”

In addition to these,Is the most let parents feel weird,My manager ms. Chen did not book a room,Children ran to the bedroom to sleep."Convened in total five children sleep together,2 girls,Three boys.The next day children say rest is bad,The whole journey is very tired."High w,"After a few nights,The children really carry not to live,Run to my room for help.The leader would kneel at our door,Let our parents were at a loss."

　　最终，有同行孩子对陈女士破口大骂，“你想想，一个十几岁的孩子，要不是实在无法忍受，怎么会骂一个成年人？我们再不求助总部，肯定会出事的。”高女士说，2月3日，离行程还剩两天时，ABC公司紧急派遣两人替换了领队陈女士。

In the end,Have children shouted at Mrs Chen,"Do you think,A teenage child,If really can't stand,How can call an adult?We don't turn to headquarters,Would be an accident."High w,On February 3,,Away from the trip two days left,ABC company emergency to send two people to replace the manager Ms. Chen.

18日后约家长见面协商 18 about parents meet to negotiate in the future

　　回国后，高女士等多次找到ABC总部讨说法，“一个挺好的旅程被一个怪异的领队给糟蹋了。”高女士提出退还团费20%到30%，公司表示只能赠送免费暑假课程。双方交涉多次，一直未谈拢。

After returning,High, such as ms repeatedly find ABC headquarters for claim,"A very good journey was a weird going had spoiled."Ms high return the membership fee of 20% to 30%,Company said can only be free summer vacation courses.Both sides negotiate many times,Have not wind up.

　　昨天，记者来到ABC公司总部，负责此事的副总赵女士在外出差，但其向记者表示，事发后公司非常重视家长感受，已暂停了那位领队的工作。对于家长反映的种种不愉快经历，公司也非常抱歉，但这绝不是公司的初衷，“那位领队业务能力很强，也很有责任心，出现那些状况，可能跟倒时差和压力大有关。”对于家长的诉求，公司很重视，愿意积极协调解决，但因双方赔偿方案暂时未达成一致，所以一直拖到现在。赵女士承诺，等她18日回京后，会立即约家长见面协商解决方案，争取给家长一个满意答复。

yesterday,Reporters came to ABC company headquarters,Ms zhao is in charge of vice President on a business trip outside,But its told reporters,After the company attaches great importance to parents feel,Has suspended the manager's job.For parents reflect all sorts of unpleasant experiences,Companies are also very sorry,But this is not the purpose of the company,"The ability is very strong, the manager of the business,Is also very has the sense of responsibility,In those conditions,May be associated with the jet lag and high pressure."To appeal to parents,Company attaches great importance to,Willing to actively coordinate the solution,But because the two sides plan temporarily didn't reach an agreement for compensation,So has been dragged to now.Ms zhao promise,She was 18 days after back to Beijing,About meeting parents negotiate solutions immediately,To give parents a satisfied answer.

　　众鑫律师事务所的陈禄堂律师认为，在未成年人这么多的出行团中ABC公司仅派一名领队，让同行成年人被迫承担照顾孩子的义务，影响了他们的旅游质量。另外，因为领队个人原因，造成出游多次缩水，公司也应承担一定责任。陈律师表示，家长索赔比较合理。

Zhongxin Chen Lutang lawyer in a law firm,In so many minors traveling group in ABC company just send one of the leader,Let adults forced to take care of children,Affected their quality of tourism.In addition,Because the leader personal reasons,Have to travel many times,Companies also undertake certain responsibility.Chen's lawyer said,Parents claim is reasonable.

　　线索：高女士

clues:Ms high

　　晨报96101现场新闻

The morning paper 96101 site news

　　记者 岳亦雷

The reporter YueYiLei