对此，即使专家也坦言，“问题比较复杂，牵涉到很多深层次的文化问题。”那么，我们究竟有没有办法处置可能出现的类似情况？在海外旅行过程中，我们自身又该注意些什么？

For this,Even though the experts said,"Problem is complicated,Involving many deep-seated cultural issues."then,Is there any way we could dispose of similar situations that may occur?In the process of overseas travel,We own and what to pay attention to?

　　知名旅游专家、中国社科院旅游研究中心特约研究员

Well-known travel experts/Chinese academy of social sciences tourism research center special researcher

　　刘思敏

LiuSiMin

　　广东决策研究院旅游产业研究中心主任 李铭建

Guangdong Li Mingjian, director of the tourism industry with the policy-making institute research center

　　旅行社资深从业人士 贺学勤

Travel agency senior practitioners He Xueqin

心平气和看“歧视” Calm to see"discrimination"

　　主持人：中国游客在海外频频遭受歧视或不公正对待，您认为原因是什么？

The host:Chinese tourists abroad frequently subjected to discrimination or unfair treatment,What do you think of the reason is?

　　刘思敏：不管是歧视还是不公正对待，取证都比较困难。很多时候，这就是别人的一种态度。真正的明目张胆的显性歧视是比较罕见的。就以广东游客在泰国遭遇为例，如事实确实如此，那么既可能是一种歧视，更可能是不良海关人员的一种腐败行为。就像前些年中国商人去俄罗斯一样，遭遇海关人员腐败索贿。他知道你中国人喜欢走关系，爱花钱买通，又炫富，胆子又小，国际经验又比较少。他就索贿，并不是说看不起中国这么干，而是他本质就是腐败，你们是属于他能敲诈的对象，这是针对你中国人的性格特点实施的，又在他们的地盘上。

LiuSiMin:Whether it is discrimination or unfair treatment,Evidence is more difficult.Most of the time,This is a kind of attitude of others.The real blatant overt discrimination is relatively rare.Guangdong tourists in Thailand, for example,If this is the case,So can is a kind of discrimination,Are more likely to corruption is one of the bad customs.As in past years, as Chinese businessmen to Russia,Encounter the customs officers corruption bribe.He know you Chinese people like to go,Love to spend money to buy,And wealth,Courage small,International experience and less.He is a bribe,Is not to say look down on China doing it,But his nature is corruption,You are belong to he can blackmail object,This is for your Chinese character,And on their turf.

　　其实一开始俄罗斯警察或者海关，并不是敲诈，他们只是例行检查，有些中国人心虚胆怯，马上就掏钱出来了事。久而久之，俄罗斯警察就尝到甜头了，再遇到中国人，他们就不是受贿，而是进一步索贿了。于是，中国游客和商人被俄罗斯警察和海关敲诈的就越来越多。

Actually the beginning the police or customs in Russia,Is not blackmail,They are just routine check,Some Chinese guilty timidity,Buy it right away.The passage of time,Russian police scratching,To meet Chinese people,They are not bribery,But further demands for bribes.so,Chinese tourists and businessmen by the police and customs of extortion is more and more.

　　我们要分清是敲诈还是歧视，我个人觉得泰国机场事件更像是敲诈。他们就是想让你多交200铢，类似创收，你不服，那么他们就让你“滚回去”嘛，类似于索贿，只不过程度稍微轻一些，交的钱不是归个人腰包，而是给国家。中国人常说，“小不忍则乱大谋”，“人在屋檐下不得不低头”，有很多中国人是配合了的，大家都那么干的，你不同意，就是这种结果。

We want to distinguish is blackmail or discrimination,Personally, I think Thailand airport incident is more like blackmail.They just want to let you pay more 200 baht,Similar income generation,You refuse to obey,So they let you"Go home"!,Similar to a bribe,Degree of just just a little,The money is not owned by individuals,But to the state.Chinese people often say that,"A little neglect may breed great mischief","People under the eaves to bow",There are a lot of Chinese people is fit,Everyone is so dry,You don't agree with,Is this the result.

　　李铭建：当这些“遭遇”被说成是“歧视”，与民族情绪挂钩后，就变得很难有心平气和的评判。特别是我们在这里争论，也都是控辩双方而没有法官在这个问题上，也没有法官，只有一个普适性的法则，即“己所不欲，勿施于人”。想要别人怎样对自己，就怎样对待别人。

Li Mingjian:When these"encounter"Is said to be"discrimination",Linked to nationalism,It becomes hard to judge is calm.Especially we debate here,Also is instead of the prosecuting and defending parties in the judge on this issue,No judge,Only a universal law,That is"Do as you would,Do not impose on others".How to want to others,On how to treat others.

　　我只能给出这个含糊的答案。至于该怎么实操，只能看一个人的涵养和见识了。所以我的建议是，国人应该继续多多行走四方，走得多了，见识广了，有些事情也就是一笑了之的事儿。当我是个乡下娃娃刚进城的时候，觉得每个城里人都是鼻孔朝天的富翁，觉得他冲我一笑，都是鄙夷的嘲笑，令我无地自容。而现在我知道，即使我能出国到处逛，也并不因为我有了钱。所以我能坦然的和妻子在西餐厅服务生诧异的眼光下，合吃一份西餐因为一个中国人实在吃不下那几个大盘，再说也实在贵得莫名其妙。如果哪天在马尔代夫吃不上杯面，那我也许应该以爱国的名义，告诉酒店的厨子，你们这里的餐厅实在又贵又不合口味。其他我还能抱怨啥？如果某家主人不喜欢我拜访，即使大家都说他家的花园好，我也不会腆着脸去看主人的冷面孔？当然，如果家家都不欢迎我去，那我得反省一下了。真的，人不能邋遢到这个地步。

I can only give a vague answer.As for how to use,Can only see a person's self-restraint and insights.So my suggestion is that,People should continue to walk a lot,Go too much,The well-informed,Some things is to laugh it off.When I was a doll first into the city in the country,Think every city dweller is the nostrils of the rich,He smiled at me,Are scornful ridicule,Make me ashamed.And now I know,Even if I can go abroad around,Is not because I have the money.So I can calm and his wife in the eyes of the western restaurant waiter is surprised,Or eat a really didn't know that a few western food for a Chinese market,And also you really puzzling.If which day in the maldives eat cup noodles,That I may be in the name of patriotism,Tell the hotel chef,This restaurant is expensive and the mold.Other what can I complain about?If a host doesn't like me to visit,Even if everyone says his home garden,I will not shy face to see the master send cold face bore?Of course,,If every family does not welcome me to go,That I have to reflect on.really,Man can not slovenly to this point.

　　主持人：也就是说，很多时候，所谓“歧视”是要分两面看的，很多时候，问题可能确实出在我们这个群体自身，是吗？

The host:That is to say,Most of the time,The so-called"discrimination"Saw it will divide the two sides,Most of the time,Problems may indeed itself out in our group,Isn't it?

　　刘思敏：如果一个国家的人群出去本身就是高声喧哗的，乱扔垃圾的，是一哄而上抢购商品的，人家肯定是打心眼里鄙视，或许服务态度就不会那么热情。

LiuSiMin:If a country's population out itself is loudly noisy,The litter,Is rush for goods,People must be really despised,Maybe it will be less enthusiastic service attitude.

　　歧视很多时候是出于一种偏见，偏见本身肯定是错误的、片面的，但是我们应该认识到，任何偏见都不是无缘无故的，它都是一种印象和文化的积淀积累，是你们这个群体一贯的表现留给当地人的印象，他们响应形成的态度。

A lot of discrimination for a bias,Bias itself must be wrong/one-sided,But we should be aware,Any prejudice is not without reason,It is a kind of impression and accumulated culture accumulation,Is your impression of this group always performance is left to the locals,Their attitude response form.

　　人家对你的态度其实是一面镜子，不排除每个国家有小人，如果大家对你都是如此的话，我们就要反思自己，问题到底怎么来的？在毛里求斯，我就听见过当地人的抱怨：只要是中国人多的航班来了，机场的厕所就会立即变得很脏，乌烟瘴气，烟味十足。哪怕非洲来的航班，都没有这个情况。为什么？就是你中国人不讲卫生，大声喧哗，随处抽烟。所以，当地居民和机场人员确实就比较反感华人了。虽然并不是每个中国人都这样，但是很多中国人这样，他们就形成这种固有的态度。这就要从我们自身找原因。大部分旅游目的地都是要挣钱的，他们为什么要对你这样？如果是只对你们这个群体这样，那么你们自身起码有一半的原因。

People's attitude towards you is actually a mirror,Do not rule out every country has a dog,If everyone is so for you,We will reflect on oneself,Problem is how to?In Mauritius,I have heard people complain:As long as it is more than the Chinese flight,Airport toilets will immediately become very dirty,fume-filled,The smoke flavour is dye-in-the-wood.Even if Africa to flight,Don't have this situation.why?Is you Chinese don't speak hygiene,Talking loudly,Smoke everywhere.so,Local residents and airport personnel is indeed dislike Chinese.Although not every Chinese people,But many Chinese people like this,They form the natural attitude.This is from our own looking for a reason.Most of the tourist destination is to earn money,Why do they like you?If this is the group of only for you,You own at least half of the reason.

　　作为大国的游客，出国旅游，应该自信而谦逊，不要自负。入乡问俗、入乡随俗。另外，外出旅行是图高兴的，没有必要太过计较，对可能影响体验和心情的事情，要豁达一些，达到你自己最初的目的。

As a big country of tourists,To travel abroad,Should be confident but humble,Don't be proud.Into the village asked the customs/When in Rome, do as the Romans do.In addition,Travel is happy,There is no need to too dispute,That is likely to affect the experience and mood,Be open-minded some,Achieve the goal of yourself first.

国人素质需反思 Need to reflect on Chinese quality

　　主持人：素质问题确实需要我们每一个出国旅游的中国游客反思。那么，如果确实是对方的问题，而且是显性的侵权行为，我们该如何维权？在海外维权难不难？

The host:Quality problem does need to reflect the Chinese tourists the each and every one of us to travel abroad.then,If it was the other problems,And it is explicit infringement,How can we human rights?Hard to protect their rights abroad?

　　刘思敏：如果是有形歧视和不公对待那就是侵权，侵权就该取证，进而投诉和起诉。这种情况下，我们当然应该维权。现在手机功能很全，照片、录音、录像都可以，完全可以把现场整个状况录下来，证据充分就好办了。

LiuSiMin:If it is tangible discrimination and injustice treatment that is tort,Infringement on the forensics,And complaints and prosecution.In this case,Of course we should have rights.Now mobile phone function is complete,photos/The recording/Video can be,Can completely to record the scene the whole situation,Evidence, it becomes easy.

　　而且很多人是跟团出去的，你可以起诉国内组织的旅行社，你只要有证据的话。国内旅行社跟国外有联系，他可以去追查。当然比国内维权要麻烦一点，但只要合同签得仔细，证据收集到位，我认为维权是不难的。遇到事情的时候，首先不要扩大事态，冷静处理，收集证据维权。如果感觉态度不好，你回来也可以口碑传播，影响你周边的人，现在微博也很发达，你可以影响更多的人，不要去那里旅游了，大家用脚投票，也会造成对方的损失。

And a lot of people are going out with team,You can Sue the domestic travel agency of the organization,All you have to have the evidence.Domestic travel agencies have to contact with foreign,He can go to the track.Of course is a little trouble than domestic human rights,But as long as the contract carefully,Evidence collected in place,I think the rights is not difficult.Meet things,First of all don't escalation,Calm processing,Collect evidence rights.If feel bad attitude,You come back can also be spread by word of mouth,Influence the people around you,Weibo is also very rich now,You can influence more people,Don't go there to travel,People vote with their feet,Will be caused to the other party's loss.

国外侵权可预防 Foreign infringement can be prevented

　　主持人：出国旅游有没有什么比较通用的办法，预防可能发生的纠纷或侵权行为？

The host:To travel abroad for any more general way,To prevent the possibility of disputes or infringement?

　　贺学勤：既然是出国游，花费不少，为了行程愉快，最好提前做些功课，认真对待如果玩都不认真，还有什么可认真的！

He Xueqin:Since be traveled,Spend a lot of,In order to travel happy,Best to do some homework ahead of time,Seriously if play is not serious,There is nothing to serious!

　　首先，走之前，最好提前上网阅读下相关网站上的《出国特别提醒》、《走出国门注意事项旅行建议》、《中国领事保护和协助指南》等栏目及其他旅行信息，充分了解拟前往国家和地区最新安全状况和预警信息。避免前往近期恐怖活动较多、局势不稳、安全形势恶化的国家和地区。

First of all,Before you go,Best online reading the related website in advance[Special remind abroad]/[Attention abroad travel advice]/[Guide China's consular protection and assistance]And other columns and other travel information,Fully understand the status of the latest security plans to travel to countries and regions and warning information.Avoid to the more recent terrorist activities/Instability in/Security situation deteriorated in the countries and regions.

　　其次，行前尽量了解一些前往国家的基本情况。出国后，遵守前往国家和地区的法律法规，尊重当地宗教民族习惯，事先了解有关举止、衣着、饮食、拍照等方面禁忌，讲究公共卫生，与当地人友好相处。

The second,Before try to understand some to the nation's basic situation.After going abroad,Obey to the laws and regulations of the countries and regions,Respect the local religious ethnic habits,In advance about manners/dress/diet/Taboo pictures, etc,Pay attention to public health,Get along with the locals.

　　出国后随时注意周围情况，谨言慎行，理智行事，依法维权，避免激化矛盾，不要采取群体性行为。

Go abroad at any time after the attention surrounding the case,Proceed with caution,Act sensibly,In accordance with the rights,Avoid intensified contradictions,Don't take sex behavior.

　　在外提高警惕，加强自我防范意识，注意人身和财物安全。遇到问题保持冷静，及时与警方及中国驻当地使领馆联系。

Outside the vigilant,To strengthen the self awareness,Pay attention to the personal and property safety.Have problems to keep cool,In a timely manner to contact the police and the local embassy or consulate in China.

　　南方日报记者 向杰 (来源：南方日报)

Southern daily reporter to jay (source:Southern daily)