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低价游暗藏“消费陷阱”:不购物就关在店堂里--亲民维稳网络舆情监测室
2013-03-16

强制购物自费项目让游程“不堪重负” Compulsive shopping/Chargeable to tour"overwhelmed"

  “消费金额成了导游脸色的"晴雨表"”、“因为购物不达标一行人被安排在了远离市中心的牛头角”,从“购物天堂”香港回来的李女士将这段旅行比作“购物监狱”。强制购物、自费项目、先低价揽客后宰客……种种旅游乱象让人“防不胜防”。

"Became a guide face consumption amount"barometer""/"Because shopping don't arranged to mark a line of people were in the far away from downtown cattle tau kok",From the"Shopping paradise"Ms. Li compared during this trip to Hong Kong back"Shopping prison".Compulsive shopping/chargeable/Rip off after first USES at a low price……A variety of travel chaos lets a person"The creeping".

  

不购物就关在店堂里 Shopping is not in the shop

  李女士年前在“驴妈妈”订了3000元澳港4晚5日品质双园时尚之旅,“澳门还挺满意,行程安排得当且导游介绍详细”,可到了香港,这趟旅行开始“变味”,一大早导游就把大家拉到一家珠宝展销店,店里挤满内地游客,售货员围上来推荐黄金首饰。李女士发觉这些珠宝首饰款式不新,价格也不便宜,一行人就在角落坐了下来,导游立刻过来质问为何不买。在不透气的店堂里,被足足“关”了2小时后,他们才能回到车上。此时导游板着脸“开导”,整个团住的酒店都是商家赞助的,酒店水准与消费数目挂钩,哪个团消费多,住的酒店也好一些,反之就会住得偏远、不舒适。在导游“威逼”下,李女士等人只能在下个购物点买些手表、首饰“交差”。

Ms. Lee in years ago"The donkey mother"Booked $3000 Macao port 4 nights 5 quality double garden fashion journey,"Macau is quite satisfactory,Scheduling is proper and the tour guide is introduced in detail",Can be in Hong Kong,The trip started"stale",Guide the early in the morning we went to a jewelry sales shop,Full of mainland tourists in the shop,Recommend gold jewelry salesman surrounded.Ms. Li discovered these jewelry design is not new,Prices are not cheap,A line of people sat down in the corner,Tour guide immediately questioned why don't you buy.In airtight shop,Be fully"shut"After 2 hours,They can go back to the car.Tour guide with a straight face at this time"channel",The entire hotel is sponsorships,Hotel standard pegged to the consumer number,Which of the mass consumption,Hotel or something,Will live in remote and vice/Is not comfortable.The tour guide"bullying"Under the,Ms. Lee and others only next shopping to buy some watches/jewelry"A job".

  记者走访沪上各旅行社,发现类似所谓低价港澳游不在少数,价格多在2750元左右,行程中标明了“往珠宝展销厅(约2小时),后往百货店或钻表城(约2小时)”等相同的购物安排。不过,一家国际旅行社工作人员信誓旦旦地表示,不会强制要求消费者购买,但需要在店里呆满一定时间。

Reporters visited Shanghai travel agencies,Found similar to the so-called low price of Hong Kong and Macao swim,Price in 2750 yuan more,Stroke the bid and clear"The jewelry showrooms(About 2 hours),After the city department stores or the drill table(About 2 hours)"Such as the same shopping arrangement.but,International travel agency staff vowed,Will not force consumers to buy,But need to stay in the shop with a certain time.

  

600元“封顶”是“诱饵” 600 yuan"caps"is"The bait"

  赵小姐日前参加了2699元的泰国5晚6天时尚游,团费中已包含600元自费套餐,出行前旅行社也再三保证“600元封顶”,可到了泰国后,导游就开始推荐其它自费项目,“如果不参加,导游就把我们扔在车上,双方僵持之后只能无奈参加一些项目”。

Miss zhao has participated in the 2699 yuan in Thailand 6 days later 5 fashion,Paid $600 at his own expense already included in package,Before a trip travel agency also reassured"600 yuan caps",After can be in Thailand,Tour guide began to recommend other chargeable,"If you do not attend,The guide will put us in the car,Both sides stalemate can only be helpless to participate in some projects".

  据业内人士披露,现在推出各类低价游的旅行社主要靠“枪店”给导游的回扣生存,他们利用消费者贪便宜心理,压低报价后,通过质次价高的自费项目和购物环节来获取利润,不断诱骗甚至强迫消费者参加自费项目和购物,这种情况在泰国、香港和海南等线路中尤为突出。

According to insiders revealed,Now mainly by all kinds of cheap tour travel agency"those"To guide the kickbacks to survive,They use consumers keen on gaining petty advantages,After the lower price,Through ZhiCiJiaGao chargeable and shopping link to obtain profits,Constantly entice even forced consumers to participate in the chargeable and shopping,The situation in Thailand/Lines, such as Hong Kong and hainan is particularly prominent.

  国家旅游局日前发布新版《国内旅游“一日游”合同(示范文本)》,取消“一日游”行程中购物、另行付费项目以及自由活动项目。明确旅行社强迫或者变相强迫游客购物的,每安排或强迫一次,旅行社应向旅游者支付旅游费用总额20%的违约金。但在西藏中路一家小型旅行社里,安排购物环节的“一日游”依然随处可见。

The national tourism administration has issued the new[Domestic tourism"A day trip"The contract(Demonstrative text)],To cancel"A day trip"Trip, shopping/Shall be paid projects and free activities.Clear compel or in a disguised manner compel tourists shopping travel agents,Every arrangement or forced,Travel agency should pay to the tourists travel cost 20% of the total penalty due to breach of contract.But in the middle of a small travel agency in Tibet,Arrange shopping links"A day trip"Still can be seen everywhere.

  

消费该如何维权 How should consumer rights

  业内人士建议,消费者在挑选旅游产品时“多长一个心眼”。出游前先做一番功课,签订合同时,一定要在合同中核实具体行程、景区、食宿标准及购物次数与停留时间,明确双方权利义务,出发前向旅行社索取投诉电话,以防旅行中遇到种种情况时便于及时维权;和旅行社签合同前要仔细阅读合同,谨防“文字游戏”,比如“保证白天不推荐自费项目”,就很可能存在“晚上会向您推荐自费项目”的漏洞,如果旅行社言辞闪烁、态度模糊,则多半“暗藏陷阱”;尽量选择知名度较高的旅行社,不要贪“小便宜”而掉入“陷阱”。 (来源:文汇报)

The personage inside course of study suggests,Consumer is in when choosing tourism products"How long a mind's eye".Do your homework before you travel,When signing a contract,Be sure to verify the specific schedule in the contract/The scenic spot/Accommodation standards and shopping times and stay time,Clear the rights and obligations between the parties,Before you go to the travel agency for complaints,In case of travel encountered in a variety of situations to facilitate rights;Read the contract carefully before you sign the contract and the travel agency,Beware of"Word games",Such as the"Ensure that during the day do not recommend chargeable",Are likely to exist"Would recommend the chargeable at night"A loophole in the,If travel words flashing/Ambiguous attitude,The most"Hidden trap";Try to choose high-profile travel agency,Don't be greedy"Petty gain"And fall into the"trap". (source:Newspaper wen wei Po)


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