中国游客在巴黎遭恶性抢劫事件还未平息，又有中国旅行团领队日前在罗马被抢，损失惨重。不少旅行社领队表示，针对中国游客群体实施的有组织的抢劫、偷盗行为，已呈常态化趋势，领队“每年在欧洲损失一万欧元都算是少的。”如果没有当地地陪人员随行，发案率会更高……

中国游客在巴黎遭恶性抢劫事件还未平息,Again with Chinese tour group leader has robbed in Rome,Took a heavy toll on.Many travel agencies said the leader,For the Chinese tourist groups organized robbery/theft,Have been normalized trend,The leader"Annual loss of ten thousand euros in Europe is the less."If there is no local local guide personnel accompanying,The ratings will be higher……

　　赴欧洲旅行是很多人梦寐以求的事情，但遭遇这种突发事件，任谁也无法再有兴致游览。而且，钱财损失倒是其次，如果此过程中造成人员伤亡，那才是无法逆转的噩梦。

赴欧洲旅行是很多人梦寐以求的事情,But in this incident,Ren who also can't have interest to visit.and,Loss of money is secondary,If the process causing casualties,The nightmare is irreversible.

　　我们如何才能避免类似事件的持续发生？中国游客赴欧洲旅行该怎样保护自己的生命财产安全？我们自身能从中反思出什么？本期圆桌会特邀业界专家就此展开讨论与分析。

我们如何才能To avoid类似事件的持续发生?Chinese tourists traveling to Europe how to protect their life and property safety?We can reflect on what?This roundtable invited industry experts on the discussion and analysis.

　　广东决策研究院旅游产业研究中心主任

广东决策研究院旅游产业研究中心主任

　　李铭建

李铭建

　　广东省自驾游协会副会长

广东省自驾游协会副会长

　　武旭峰

武旭峰

　　资深旅游专家 劳毅波

资深旅游专家 劳毅波

　　

改变现金支付习惯 Used to change the cash

　　主持人：劫匪专门抢劫中国游客和领队，各位专家认为原因是什么？

主持人:劫匪专门抢劫中国游客andThe leader,Experts believe that the reason is what?

　　劳毅波：其实原因是多方面的，首先，这和中国游客的历史传统有一定关系，中国游客比较相信携带现金进行现场的结算和支付，对新的金融支付手段(如信用卡和旅行支票)不太信任。第二，如果地接的旅行社不是很正规，没有采取长期签单合作，不采取月结或周结的方式，那么导游或领队就只能采取现金支付，尤其是餐饮和娱乐。虽然，其他国家的旅行团在餐饮和娱乐方面也会使用现金支付，但是，较其他国家的旅欧游客，中国游客随意性比较大，计划性没有那么强，导致他们形成携带现金的习惯。

劳毅波:In fact, there are many reasons for,First of all,这and中国游客的历史传统有一定关系,中国游客比较相信携带现金进行现场的结算and支付,For the new financial means of payment(如信用卡and旅行支票)Don't trust.In the second,如果地接的旅行社Is not a很正规,Didn't have to sign the bill for a long time cooperation,Monthly or weekly not taken "way,Tour guide or the leader can only take cash,尤其是餐饮and娱乐.though,其他国家的旅行团在餐饮and娱乐方面也会使用现金支付,but,Compared to other countries of Europe,Chinese tourists optional sex is bigger,Planning is not so strong,Cause them to form the habit of carrying cash.

　　另外，过去十年中，前往欧洲旅行的游客“含金量”(携带现金的数量)比较大，给当地人的印象是中国人比较有钱，而且有现钱，这引起了当地人的一些“仇富”心理。

In addition,In the past decade,Visitors to Europe"Gold content"(The number of carry cash)Relatively large,Impressed the locals is the comparison of the Chinese people have the money,And have ready cash,This has caused some of the locals"hatred"psychological.

　　我个人认为，到一个国家旅游并不是用自己的消费水平来证明你到过这个国家，应该抱有真正的旅游目的，我建议旅行社把旅游团分成几类，例如纯玩团、深度旅游团，还有一部分就是购物团。购物团就需要旅行社重点安排，以规避安全风险。

我个人认为,到一个国家旅游并Is not a用自己的消费水平来证明你到过这个国家,Should have the real travel purpose,I recommend the travel agency tour group is divided into several categories,Such as the pure play group/Depth tour,Part of this is shopping.Shopping group priorities will need to travel,To avoid security risks.

　　武旭峰：中国游客在国外防范意识比较差，这给不法分子提供了作案的机会。其次，中国游客在以往的旅游中表现出过多的“炫富”行为，给西方人一种有钱的印象，这也让中国游客成为被抢的首选对象。其实，最本质的原因还在于西方社会的治安是存在问题的，也就是说，西方并不太平。

武旭峰:Chinese tourists abroad awareness is bad,It gives criminals commit crime of opportunity.The second,Chinese tourists in the tourism of the past too much"wealth"behavior,A rich westerners impression,It also makes Chinese tourists was robbed the objects of choice.In fact,最本质的原因还在于西方社会的治安是存在The problem的,That is to say,Western is not peaceful.

　　主持人：游客在旅欧过程中该怎样保护自己的生命财产安全？

主持人:Tourists in Europe in the process of how to protect their life and property safety?

　　武旭峰：我觉得作为游客，最重要的是提高自身的防范意识。目前，中国游客到国外防范意识就会降低，一方面原因是我们在宣传上把国外宣传成人间乐土，好像到那儿就可以尽情放松，这给了不法分子作案的机会。因此我们在宣传上应该实事求是，要告诉游客其实西方也并不太平。当然，旅行社和媒体都承担着宣传的职责，在提醒游客增强防范意识的同时，中国人也应该改变自身的支付方式，中国人用现金支付的比较多，而国外用信用卡支付的比较多，因此转变付款方式很重要。另外，由于治安管理的不利让劫匪有机可乘，我国旅游外出部门有必要很郑重的向目的地国家提出加强旅游安全方面的管理。

武旭峰:I think as tourists,The most important thing is to improve their awareness.At present,Chinese tourists abroad would reduce the awareness,One reason is that we on the propaganda abroad as heaven on earth,If can be relaxing and as soon as you arrive there,This gives opportunity to criminals commit crime.So we should seek truth from facts on advertising,Is to tell visitors actually western Pacific.Of course,,旅行社and媒体都承担着宣传的职责,To remind tourists to enhance awareness at the same time,Chinese also should change their way of payment,More Chinese people with cash,And pay by credit card more abroad,So the transformation of the mode of payment is very important.In addition,Due to the administration of public security flashpoint for the robber,我国旅游外出部门有必要很郑重的向目的地国家Put forward加强旅游安全方面的管理.

　　劳毅波：首先，出国游时，炫耀自己的财富应该要有所节制；此外，尊重当地的文化也是很重要，现在游客给地接社、旅游团的大巴司机以及当地人的感觉是，中国人到当地都是为了买东西，而并不是喜爱他们的景点、文化。最重要的还是那句话，中国游客在旅行中保护自己的财产安全的关键是要改变现金支付的习惯。

劳毅波:First of all,Have traveled,Show off their wealth should be moderated;In addition,Is also important to respect the local culture,Visitors give DeJieShe now/The tour bus driver and the feeling is the locals,The Chinese to the local are to buy things,而并Is not a喜爱他们的景点/culture.The most important still is that sentence,Chinese tourists to protect the safety of their property in the travel the key is to change the habits of cash payments.

　　

高风险地区应提前预警 High-risk areas should be alert in advance

　　主持人：怎样才能避免类似抢劫事件的发生？

主持人:怎样才能To avoid类似抢劫事件的发生?

　　劳毅波：对旅游业界来说，应该发出强烈的抗议和同业操作的预警，如果当地没有破案，可以直接对案发地采取阶段性停团处理，引起对方对案件的重视，促进对方尽快破案。同时，也要考虑旅行地旅游巴士的诚信问题，正规公司的巴士可能更容易进行常规的安全监控。此外，对于案发率比较高的地区，要建立与商业管理机构的合作，让游客参与一些保险的险种，提前让游客进行选购，减少财务的损失。

劳毅波:For the travel industry,应该发出强烈的抗议and同业操作的预警,If no local investigation,Can be directly on the entry-exit periodically stop processing,Cause the attention of each other on the case,Promote each other to solve as soon as possible.At the same time,也要考虑旅行地旅游巴士的诚信The problem,Formal company bus may be more likely to conduct regular safety monitoring.In addition,For higher rates in region,To establish cooperation with business management institutions,Let visitors to participate in some insurance coverage,Let the visitors to buy in advance,Reduce the financial loss.

　　对于政府来讲，主要是落实组团社和地接社之间的沟通、联系。从最近以及之前发生的案件来看，我国旅游官方机构可以列出一个地图，旅行社在组织这些旅行团前往的时候，应该把所有目前发生过的具体案件和损失的金额列一个详细的明细表，让大家有所防范，这种防范一方面是指政府和业界要防范，另一方面也是指游客要有所警惕，要让游客了解，并非“外国的月亮就比中国圆”。这种措施给业界规避风险提供途径，同时也给游客打了一支预防针。

对于政府来讲,主要是落实组团社and地接社之间的沟通/contact.From the point of the recent cases and before,Our country tourism official bodies can list a map,When the tour group to travel agencies in organization,应该把所有At present发生过的具体案件and损失的金额列一个详细的明细表,Let everybody safeguards,这种防范一方面是指政府and业界要防范,On the other hand is refers to the tourists need to be vigilant,To let visitors understand,Is not a"Foreign than China round the moon".The measures for the industry provide way to avoid risk,At the same time also give visitors playing a shot.

　　李铭建：对旅行社来讲，它们要向游客提供VIP服务。意思就是说如果有游客需要携带大量现金购物，在旅行开始之前就应该和旅行社沟通一下，让旅行社保证自己的现金安全，当然，旅行社在提供这种VIP服务的时候，可以收取一定的费用。另外，部分中国人出门怀揣很多现金，但自己却表现得像做贼一样，这难免会被劫匪盯上，因此，要端正自己的心态。

李铭建:For example, in the case of travel agents,They will provide VIP service to tourists.It means that if the visitors need to carry large amounts of cash to shopping,在旅行开始之前就应该and旅行社沟通一下,Let the travel agency to assure the safety of their cash,Of course,,Travel agency when provide the VIP service,Can charge a fee.In addition,Part of the Chinese people to go out with a lot of cash,But his behave like a thief,This will inevitably be robbers targeted,so,Must correct their own state of mind.

　　自助游要特别小心

自助游要特别小心

　　主持人：这种频频“被抢事件”给此后游客的欧洲之旅带来怎样的影响？

主持人:This has been"Was robbed events"How to visitors since the trip to Europe?

　　李铭建：抢劫事件会造成一定的影响，在今后，中国赴欧自助游、深度游的游客会越来越多，跟团的游客相对来讲就会少一些。由于国外的奢侈品或名牌产品比国内便宜，因此这种到国外购物的习惯在短时间内可能不会产生明显的变化。在条件允许的情况下，旅行社也可以推出购物游的路线，当然，自助游的线路有没有人去也是一个问题。

李铭建:Looting will cause certain effect,In the future,China Tours in Europe/Depth will be more and more tourists to visit,With group of tourists will be relatively less.Because the foreign luxury goods or brand products are cheaper than domestic,So the habit of shopping abroad in a short period of time may not make obvious change.In the conditions allow,Travel agents can also introduce shopping tour route,Of course,,自助游的线路有没有人去也是一个The problem.

　　在今后的旅行中，背包客、自助游旅客也要防范被别人认为自己是有钱人，一些技术性的手段也可以在旅行中使用，例如，复印护照、现金分开放等。

In the future的旅行中,backpackers/Self-help travellers swim also to prevent other people think of themselves as rich,Some technical means can also be used in travel,Such as the,Copy of passport/Cash points open, etc.

　　劳毅波：其实欧洲旅游的魅力在于它的历史文化、风景名胜、购物、休闲等，在人们最向往的旅游地区排名中，欧洲排在前五位。我认为，对于欧洲一般旅游目的地，抢劫事件对游客人数不会产生很大影响。可能会让游客引以为戒，但还不至于因此而放弃去这些地方旅行。

劳毅波:Actually a tour of Europe's charm lies in its history and culture/Scenic spot/shopping/Leisure, etc.,In people's ranking of the most desirable tourist area,Rounding out the top five in Europe.I think,For the average European tourist destination,Looting of tourists will not have much impact.May be let visitors to take,But it is not therefore give up travel to these places.

　　

国人素质也要提高 Quality will improve

　　主持人：您觉得中国游客如何融为世界游客中的普通一员，而不是像现在这样，总被外界视为一个“特殊的群体”？

主持人:How do you like Chinese tourists into ordinary members of the world tourist,而Is not a像现在这样,Always be seen as a"Special group"?

　　劳毅波：首先，中国游客炫耀或者不尊重他人的行为应当有所节制，应避免产生一些不必要的误解。其次，中国游客也应该反思，怎样尊重当地的生活习惯？不要以为自己是消费者就是大爷，把这种“爷”的风气收起来，把当地人视为自己的亲友，不随地吐痰、不大声喧哗、不随便拍照……总体来讲，反感也是一个逐渐积累的过程。起初当地人对中国游客往往很热情的，由于中国游客表现出越来越多对方不容易接受的言行，慢慢的这种热情度降低了。自己的不争气和不检点是造成不公正待遇的主要原因。适时的换位思考就很容易理解他们的感受。

劳毅波:First of all,Chinese tourists to show off or do not respect other people's behavior should be moderated,应To avoid产生一些不必要的误解.The second,Chinese tourists should also reflect,How to respect the local living habits?Don't think oneself is the consumer is the big ye,Take this"The ye"The ethos of away,The locals as their relatives and friends,Do not spit everywhere/Don't talk loudly/Don't just take photos……In general,Disgust is a gradual process of accumulation.The locals for Chinese tourists tend to be enthusiastic,Because more and more Chinese tourists show is not easy to accept each other's words and deeds,Slowly the enthusiasm degree is reduced.自己的不争气and不检点是造成不公正待遇的主要原因.Timely transposition thinking it is easy to understand their feelings.

　　李铭建：我并不认为中国游客是个特殊的群体，也不认为他们会遭受不公正的待遇，其实游客受到怎样的待遇取决于他们自身的素质，他们的言行举止。国人独自出游并不会表现出十分不礼貌的行为，但是往往在团体游客能够看出来，那些受“歧视”的游客往往是这些团体游客，自由行的游客相对来讲素质会高一些。作为中国游客应该多了解一些国外的言行礼仪，了解与人沟通的技巧。另外，如果有能力自由行的旅客，就不要跟团出游。对于旅行社来讲，它们应该更加注重细分市场，根据不同游客的不同需求提供个性化服务，收取不同的费用。随着旅行社经营越来越困难，细分市场就变得很有必要，当游客被细分后，满足他们个性化需求的旅行会是一次愉快的旅行。

李铭建:I don't think the Chinese tourist is a special group,Don't think they will suffer from unfair treatment,Actually how visitors are treated depends on the quality of their own,Their words and deeds.Chinese traveling alone doesn't show very impolite behavior,Visitors can see out but often in groups,Those who are"discrimination"Tourists are often the groups of tourists,Tourists quality relatively free line will be higher.As Chinese tourists should know more about some foreign words and deeds manners,Understanding and communication skills.In addition,If have the ability to free the passengers,Don't join the travel team.For travel agencies,They should pay more attention to market segments,According to the different needs of different visitors to provide personalized service,Different charge.Along with the travel agency business is more and more difficult,Segment of the market has become very necessary,When visitors is subdivided,Meet the demand of their personalized travel is a very pleasant trip.

　　南方日报记者 向杰

南方日报记者 向杰

　　实习生 刘瑞雪

实习生 刘瑞雪

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最美的空姐制服

The most beautiful flight attendant uniforms

俏佳人海岛比基尼

Woman bikini island

旅途突发事件如何应对

Emergency trip how to deal with

荷兰不只有性

The Netherlands not only sex