游客苦等两小时,俩孩子轻微中暑

Tourists bitter two hours,Two children slight heatstroke

　　“本来是想高高兴兴玩一场,没想到遇见这种倒霉事儿。”23日下午,记者见到这些宁波游客时,不少人余怒未消。

“Had meant to be happily play a,Didn't expect to meet this unlucky thing。”23 afternoon,The reporter saw these ningbo tourists,Many people YuNu not disappear。

　　旅游团带队的朱先生说,他们是浙江宁波一学校的老师和家属,暑假学校组织集体来山东旅行。计划6天逛泰安、济南、曲阜、青岛等城市。在宁波新兴旅行社报的团。

The tour when Mr. Chu said,They are zhejiang ningbo a school teacher and the families,Summer school organizes collective to shandong travel。Plan six days around the tai "an、jinan、qufu、Qingdao city。In ningbo emerging travel agency newspaper group。

　　22日,64名旅客到达高铁泰安站。按计划,会有两辆大巴把他们接到宾馆,并负责随后几天的出行。他们出站后没有看到大巴的影子。负责地接的导游解释说,旅行社派来的大巴挂的是外地牌照,不能在高铁站拉客,所以开走了。

22,64 passengers arrived at high iron taian station。As planned,There will be two bus put they received a hotel,Responsible for the next few days and travel。They didn't see the bus over the shadow。Responsible for the connect of guide explains,Travel agency sent to hang outside of the bus is licence,Can't TieZhan in high hooker,So left。

　　游客提议到站外等车,导游不同意。有游客建议让导游重新叫车,导游也没能联系到。“他说导游证没带身上,怕惹麻烦。”一名旅客说。64人在高铁站等了两个小时,有两个孩子轻微中暑。

Visitors at the station, the car proposal,Guide don't agree with。Some visitors guide to suggest that that car,Guide didn't also can contact。“He said DaoYouZheng didn't take him,Afraid of getting into trouble。”A passenger said。64 people in high TieZhan waited for two hours,Have two children slight heatstroke。

　　游客向高铁站交通部门工作人员求助,这才联系到两辆大巴。“晚上7点45分到泰安,10点多才到宾馆。我在出站口附近待了两个小时。”朱先生说。

Visitors to high TieZhan traffic department staff for help,This just contact to two bus。“7 in the evening 45 cents to the tai "an,10 PM to get to the hotel。I'm in the exit to the near two hours。”Mr. Chu said。

　　看见执法人员,司机开车跑了

See law enforcement personnel,The driver drive to run

　　“高铁泰安站不准外地车辆停留,司机怕被查,把车开走了。”宁波新兴旅行社负责人解释说,期间导游提议用出租车分批将游客送到市里,但是游客不愿分散,拒绝了。

“High iron taian stood not stay non-local vehicles,The driver fear was found,Drive away the。”Ningbo emerging travel agency chief explained,By offering a taxi during a tour guide tourists to the city partial will,But they would not scattered,refused。

　　高铁交通管理所贾科长说,晚上7点左右,他们在高铁站出口看到两辆外地牌照大巴,但随后就掉头开走了。后来接到几十名外地游客的求助,说接他们的大巴车没来。交通管理所调了两辆大巴,把游客送到下榻酒店。

The high speed rail traffic management jia section chief said,Evening around 7,They TieZhan in high export see two car licence bus outside,But then turn left。Later received dozens of tourists a request for help,Meet the DaBaChe said they didn't come。The traffic management two bus,Visitors to the hotel。

　　贾科长说,高铁站并未有外地车辆不得运营的规定,车辆只要手续齐全是不会被查的。即使手续不全,他们也会让车先送游客,随后再做处罚。

Jia section chief said,High TieZhan not non-local vehicles shall not the provisions of the operation,Vehicles as long as complete formalities is not to be checked。Even if the procedure,They will also for the car to send tourists,And then to do punishment。

　　投诉中心>> 旅行社负主要责任

Complaint center>> Mainly responsible for the travel agency

　　据了解,如果旅游大巴没有正规的运营手续,一旦发生事故,保险公司可拒绝赔付。游客遇上这种大巴,不能保证生命和财产安全。

According to understand,If the tour bus no formal operation procedures,Once the accident,The insurance company may refuse to pay。Tourists in the bus,Cannot guarantee the safety of life and property。

　　泰安市旅游局投诉中心工作人员告诉记者,根据旅行社管理条例,旅行社应该租用有正规运营资质,证件、手续齐全的车辆给游客乘坐,如果旅行社违反了规定,可以到旅行社所属当地旅游局投诉。

TaiAnShi tourism bureau complaint center staff, told reporters,According to the regulations on the administration of travel agency,Travel agencies have formal operation qualification should rent,certificate、Complete formalities of the vehicle to give visitors take,If travel agency violates the provisions,Can travel agency belong to the local tourism complaints。

　　“这种情况旅行社负主要责任。”投诉中心工作人员说,宁波游客可以投诉宁波的旅行社,也可投诉青岛的地接公司。

“This mainly responsible for the travel agency。”Complaint center staff said,Ningbo visitors can complain of ningbo travel agency,Also can meet the company of Qingdao to complain。

　　目前,宁波旅游局已在调查此事。

At present,Ningbo tourism administration has set up a file in the investigating。