7日晚到8日，台风“海葵”导致上海、浙江大量航班取消，航空公司补班计划将视天气恢复情况待定。由于台风导致机场航班无法正常进出，加上处于暑期旅游旺季，大量游客出行受到影响。

7 to 8, late，The typhoon“Sea anemone”In Shanghai、Zhejiang large flights are cancelled，Airlines class fills the recovery plan depends on the weather。Due to the typhoon airport flight cannot normal in and out，Add in the summer tourist season，A great number of tourists travel affected。

　　记者8日从携程了解到，今年11号台风“海葵”已对上万人次的旅游度假游客造成影响，涉及国内游、出境游、短途游等众多线路。携程启动“突发紧急事件处理预案”应对“海葵”，安置无法按期出行和无法返回的客人，并启用“重大自然灾害旅游体验保障金”，对游客因为行程取消和目的地滞留产生的损失进行补偿。

The reporter from about 8, those who hold，This year typhoon no. 11“Sea anemone”Already on the number of tourist visitors the influence，Involved in the domestic swim、outbound、DuanTuYou and many other lines。Ctrip.com start“Unexpected emergency treatment plan”Deal with“Sea anemone”，Placed on schedule and can't return can't travel of the guests，And enable“Major natural disasters travel experience the benefits”，Because the travel to visitors to cancel and destination of the compensation for losses stranded produce。

　　“仅携程有上万人次的旅游度假游客受此次台风影响，包括团队游、自由行等客户，涉及国内游、出境游、短途游等众多线路。一部分是航班取消无法按时出行的游客，主要是7日晚上到8日出发的；一部分是前几天已经出行无法返回的游客，有些甚至要在目的地滞留2晚。”携程旅游业务部副总经理何勇告诉记者。

“Those who hold only a number of tourists and resort by the typhoon affected，Including swim team、Free travel customers，Involved in the domestic swim、outbound、DuanTuYou and many other lines。Part of it is canceled flights can't travel on time of tourists，Main is 7 evening to 8, hair；Part of it is a few days ago already travel no return of tourists，Some even to destination 2 night in detention。”Those who hold tourism business of vise general manager bring told reporters。

　　面对这种情况，携程第一时间启动“突发紧急事件处理预案”应对“海葵”，对目前已经出行但无法返回的旅游团、自由行客人，如果航空公司不做安排，则携程给予每间夜300元上限的住宿补贴。客人可凭借住宿发票由携程报销。

Face this kind of situation，Those who hold the first time start“Unexpected emergency treatment plan”Deal with“Sea anemone”，At present has to travel but can't return to tour、Free line guest，If the airlines don't make the arrangements，Those who hold each night to the $300 limit accommodation allowance。Guests can stay on the invoice by those who hold submit an expense account。

　　对尚未出行的客人，如果航空公司没有安排后续航班，携程对旅游团队采取劝退措施，游客如同意取消订单，订单费用全额退还，如果酒店、地接等方面有费用损失，则由携程承担。如果有后续航班，则安排正常出行。受台风影响航班取消和延误的自由行客人，如果要求取消行程，携程全额退还相关费用。

Not travel guests，If the airlines didn't arrange a later flight，Ctrip.com travel team to take measures to QuanTui，Visitors such as agreed to cancel the order，Order expense to refund，If the hotel、To meet with costs，By the electronic account。If there is a later flight，The normal travel arrangements。Affected by the tsunami flight cancellations and delays free line the guests，If want to cancel the trip，Those who hold to refund charges。

　　此次台风对华东地区的周边短途游也有很大影响，不少沿海景区关闭、停航。为了保障游客安全，携程对8日出发的华东短途游全部暂停，包括上海、杭州、南京出发的上百条巴士游、自驾游线路，对大量游客主动退订和全额退款。

The typhoon the region of east China around the DuanTuYou also has very big effect，Many coastal scenic area closed、heave。In order to ensure safety tourists，8, the hair of ctrip.com east China DuanTuYou all pause，Including Shanghai、hangzhou、Nanjing of article of hundreds of bus tour、ZiJiaYou lines，For a lot of tourists to unsubscribe and a full refund。

　　对于已购买旅游意外险的客人，携程提示客人在机场柜台获取航班取消延误证明，并保留登机牌，同时第一时间向保险公司报案。境内航班由于天气原因延误4小时以上，根据保险等级的不同，可获得200元到600元赔偿。

For already buying travel accident guests，Ctrip.com hint at the airport counter guests get canceled flights delayed proof，And keep the boarding pass，And the first time to the insurance company to report to the police。Domestic flights as the weather the cause of the delay for more than 4 hours，According to the insurance on the level of the different，Can obtain 200 yuan to 600 yuan compensation。

　　8日，中央气象台继续发布台风红色预警，上海中心气象台11时30分发布台风红色预警信号。国家旅游局再次发布特别提示，防范灾害天气对旅游出行的不利影响。携程表示将密切关注台风后续变化和对上海、浙江等地的影响，特别是进出港航班以及华东地区旅游线路的情况，将根据天气情况和航空公司补班计划，及时调整发团安排并联系游客。

8，The central weather continue to release the typhoon red warning，Shanghai center at 11 30 points meteorological offices issued by the typhoon signal red alert。The national tourism administration released again special hints，Prevent disaster weather tourism travel to the downside。Ctrip.com said it will pay close attention to subsequent change in Shanghai and the typhoon、The influence of zhejiang, etc，Especially entering or leaving ports in east China flights and tourist routes，According to the weather and airlines plan for class，Adjust hair group arrangements and the contact of tourists。