据悉，此次调查从6月中旬开始，共发放调查表2500份，收回2489份，问卷回收率99.56%。主要涉及参加旅游团是否签订旅游合同、旅游合同包括的内容、旅游合同是否开具合法收费票据、行程内容与合同是否一致、消费者在旅游购物中所遇的烦恼是什么、发生纠纷旅行社的态度如何、消费者对云南旅游业的服务整体满意度如何、消费者对改进旅游服务质量提出的一些措施等11个方面的问题。

It is reported,This investigation from June to start mid,A total of 2500 copies of questionnaires issued,Recovery of 2489,Questionnaire recovery is 99.56%.Mainly involves whether Tours signing tourism contract/The travel contract including content/Whether the travel contract issue legal charge bill/Stroke content and contract is consistent/Consumers in tourism shopping in meet trouble??? What??/Disputes over the attitude of the travel agency/Consumers of yunnan tourism service overall satisfaction/The consumer to the improvement of the quality of travel service brought forward some measures 11 problems.

　　调查反馈 Survey feedback

　　六成消费者认为合同标准与实际不符 Sixty percent of consumers think the contract standard and the actual discrepancy

　　根据调查，目前消费者对我省旅游服务业的整体满意度多为基本满意，少数人觉得不满意。合同的标准与实际内容不符及旅游过程中买到假货成为消费者反映的热点问题；有关部门监管力度问题是影响旅游服务业质量的重要因素。

According to investigation,Consumer of henan tourism service industry overall satisfaction for basic satisfaction,A few people don't feel satisfied.The contract standard and the actual content correctly and tourism process buy fake become consumer hot issue;The relevant departments supervision dynamics problem is to influence the quality of tourism service industry is an important factor.

　　其中，对于在旅游过程中旅行社提供的标准与合同的约定标准是否符合，有60%的消费者选择了不符合。有121人认为在旅游购物中买回家后的东西觉得毫无用处，有125人在旅游过程中觉得旅游购物价格虚高，有352人认为缺斤少两，有514人在旅游过程中买到假货。从旅游纠纷问题看：48%的人在旅游过程中遭遇到强迫购物或被甩团等纠纷，58%的人认为旅行社态度冷漠，75%的消费者在遇到纠纷时会向当地消费者协会投诉，15%的消费者会向当地旅游主管部门投诉。

the,For in the course of travel travel agency to provide standard and the terms of the contract is in compliance with the standard,60% of consumer choice do not fit.There are 121 people think in tourist shopping to buy the home things feel useless,There are 125 people in the course of travel think tourism shopping price virtual high,There are 352 people think giving short weight,There are 514 people in the course of travel buy fake.Tourism disputes from the problem:48% of the people in the course of travel encounter forced shopping or be left group disputes, etc,58% of the people think that travel service attitude apathy,75% of consumers in the meeting when the dispute to the local consumer association complaints,15% of consumers will be to the local tourism departments complaints.

　　原因分析 Cause analysis

　　旅游市场监管力量弱 Tourism market supervision strength weak

　　根据问卷调查的情况，昆明市消协认为，造成旅游服务业质量问题的原因主要是消费意识、消费环境和消费维权等仍明显滞后，表现在：旅行社存在素质差距，消费者自我保护能力低；旅游市场发育不全，有效供给不能保障；旅游市场监管力量弱，消费环境不能有效治理。

According to the questionnaire investigation,Kunming disappear assist think,Tourism service quality problem caused by the main reason is consumption consciousness/Consumption environment and consumer rights protection is still obvious lag,Performance in:Travel service quality gap exists,Consumer self-protection ability is low;The tourist market hypoplasia,Effective supply cannot guarantee;Tourism market supervision strength weak,Consumption environment can't effective management.

　　消协建议 Disappear assist Suggestions

　　对旅游行业进行舆论监督 To tourism industry for the supervision of public opinion

　　对此，昆明消协建议对旅游行业及消费维权实施舆论监督，及时向社会公开旅游行业市场的消费维权状况，该曝光坚决曝光，逐步形成人人都来关心支持旅游消费维权的局面。此外，加强对旅游服务业的整治和监督，建议行业主管部门加强对景区景点的的监管，杜绝假冒伪劣商品和价格虚高现象和宰客现象。

this,Kunming disappear assist Suggestions for tourism industry and consumer rights protection implement the supervision of public opinion,Due to the social public tourism industry market consumer rights protection status,This exposure resolutely exposure,Gradually formed everyone to concern and support tourism consumption rights situation.In addition,Strengthen the tourism service industry regulation and supervision,Suggest the competent trade authorities to strengthen the supervision of the tourist attractions,Put an end to fake goods and price virtual high phenomenon and rip off phenomenon.