今年国庆、中秋两节叠加，预计探亲和旅游客流将会出现较大幅度增长。铁道部要求客运部门密切关注旅客购票排队情况，及时采取增加售票窗口、延长售票时间等措施，必要时大站要坚持24小时售票，减少旅客购票排队时间。

National Day this year/Mid-Autumn festival two overlay,Is expected to visit and travel passenger flow will appear increase.The ministry of railways for passenger transport departments pay close attention to the passenger tickets queuing situation,Take timely increase ticket window/Extend the ticket time etc,When necessary to insist on 24 hours station ticket,Reduce passenger tickets queue time.

　　节前购票高峰期间，为方便旅客购票，铁道部将继续做好互联网售票和电话订票组织工作，加强客票系统维护，做好应急处置，确保售票系统安全稳定。取票量大的车站，要按照取票、售票分离的原则，设置取（换）票专窗，根据窗口排队情况随时增开取票、换票窗口。各大车站要安排熟悉操作流程的人员值守自动售票机、取票机，为旅客提供咨询服务。为了进一步提高服务质量，铁道部将充分用好12306网站平台，借助媒体、网络、短伸等方式，做好节假日期间列车开行等伸息发布工作，落实老弱病残孕等特殊旅客服务措施。

Purchase tickets before the peak period,For the convenience of passenger tickets,The ministry of railways will continue to do the Internet ticket and telephone booking organizational work,Strengthen the ticket system maintenance,Do emergency disposal,To ensure the safety and stability of the ticketing system.Collect the tickets big station,According to collect the tickets/The ticket separation principle,Settings take(in)Ticket special window,According to the queue window open any collect the tickets/Change a ticket window.Each big station to arrange familiar with the operation process of the personnel watching ticket machine/Take the ticket machine,Provide consulting services for passengers.In order to further improve the service quality,The ministry of railways will take good use 12306 website platform,By means of the media/network/Short stretch, etc,Do holidays such as train dispatching stretch income distribution,Implement the old, weak, sick and disabled child and other special passenger service measures.

　　此外，铁道部还要求客运部门加强站车站饮品卫生管理，及时清理围车、随车叫卖的无证非法经营者，保证旅客饮水饮饣卫生。各大车站还将加强站车服务设施的整治，车站上水、引导揭示、列车“两炉一灶”、冰箱、空调风扇、厕所洁具等设备要确保作用良好。铁道部要求客流比较集中的车站及时增配力量，做好旅客进出站、上下车的引导，避免旅客拥挤发生踩踏事故。

In addition,The ministry of railways also requires passenger transport departments to strengthen the station the station drinks health management,Clear in time the car around/Lorry-mounted peddling unlicensed illegal operators,Ensure passenger drinking water 饣 health drink.The station will also strengthen station car service facilities regulation,Sheung shui station/Guide reveals/train"Two furnace a stove"/The refrigerator/Air conditioning fan/Bathroom sanitary ware equipment to ensure a good effect.The ministry of railways for passenger flow is concentrated in the station ZengPei strength,Completes the passenger station in and out/Get guidance,Avoid passengers crowded stampede occurred.