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华山旅游何以变成“华山抡刀”--亲稳网络舆情监测室
2012-10-08

  网友爆料称,10月 2日在陕西华山,一对夫妇因要求退票与景区保安发生冲突,被景区保安痛殴并捅十多刀。对此 ,华山景区管委会称,华山确实出现斗殴现象,有人受伤,一位伤者供职于内蒙古包钢集团,头部、胸部、腋下等共有9处刀伤,其妻也有刀伤,但行凶者与保安无关,疑为两拨游客斗殴引发。陕西电视台的一位记者看到景区游客滞留,就前去拍摄,但机器刚打开,就被一群不明身份的人砸了。(10月4日中央人民广播电台)

Net friend a source says,On October 2, in shaanxi huashan,A couple for refund request and scenic spot security conflict,Be the security drubbing and tong more than ten knife.this ,Huashan scenic area management committee said,Huashan do appear the phenomenon of fight,Was anyone hurt,A minister wounded in Inner Mongolia baotou group,head/chest/There are 9 knife wound armpit, etc,His wife also have incised wound,But the perpetrator and security have nothing to do,Suspected two dial the visitors by fight.Shaanxi TV a reporter saw the stranded tourists,Is taken to,But the machine has just opened,Is a group of unidentified man smashed.(On October 4, the central people's broadcasting station)

  金庸武侠小说中有“华山论剑”之说,并成为公开竞争的代名词。而如今,现实中的华山还创造了另一个名词“华山抡刀”,即游客来此游玩却被刀所伤。尽管伤人者是谁还不得而知,有待公安部门调查确认,但华山景区出现抡刀伤人的场面,显然,与景区管理不当有很大关系。

Jinyong novels' has"Huashan mountain"say,And become the pronoun of open competition.And now,The reality of huashan also created another noun"Huashan lun knife",That visitors to this play was sword wound.Although hurt person who is still unknown,The ministry of public security investigation to confirm,But huashan scenic spots appear lun incised wound the scene,obviously,And the improper management has a lot to do.

  尽管华山管委会在回应游客滞留事件时称,工作人员做到打不还手、骂不还口。但言行是否一致让人怀疑。首先,游客与售票处争执退票问题时出现抡拳打人、抡刀伤人的一幕;其次,记者采访时遭遇殴打。尽管行凶者是谁还不清楚,但行凶时机恰恰发生在游客与景区人员争执和记者报道真相之时,这不得不让人怀疑行凶者与景区颇有渊源。

Although the ac in response to huashan tourists stranded said event,Staff do dozen don't strike back/Scold not return.But the words and deeds is consistent questionable.First of all,Tourists and ticket office dispute refund problems appear lun boxing hit/Lun incised wound the scene;secondly,Reporter to interview beaten encounter.Although the assailant who is still not clear,But the loose time occurred in the tourists and the personnel dispute and reporter of the truth,This had to let people suspect perpetrator and scenic spots quite have the origin.

  景区管理者表示,行凶者与保安无关,疑为两拨游客斗殴引发。但被打记者却指出,行凶者手拿喊话器,是景区工作人员。游客与记者同时指出是景区工作人员在行凶,而没有指出是游客之间斗殴,说明景区方面的说法有说谎和转移视线之嫌。

The manager said,The assailant has nothing to do with security,Suspected two dial the visitors by fight.But being beaten reporter is pointed out,The assailant hands megaphone,Is the staff.Visitors and reporters at the same time pointed out that is the staff in the loose,Without pointed out that is between visitors fight,Explain the aspects that are lying and transfer line of sight too.

  在笔者看来,虽然目前还不能完全证明是景区人员行凶,但华山旅游变成“华山抡刀”,景区管理者终归是逃脱不了责任。如果景区管理得当,秩序井然,就不会造成游客滞留、退票等事件。景区管理者既想游客多收入多,又想在服务缺失的情况下不“吐”钱——即退票,这是导致冲突的直接原因。而且,游客身在景区,景区有责任保护游客的人身安全。试问,当行凶者向游客抡刀、抡拳时,景区对游客的安全保障体现在哪里?

In the author looks,Although at present are not yet fully able to prove the personnel the loose,But huashan travel into"Huashan lun knife",The manager is always can not escape the responsibility.If the proper management,In order,Won't cause stranded tourists/Refund events such as.Scenic area managers have more visitors than income,Think again in the service the missing cases do not"spit"Money -- that is the refund,This is the direct cause of lead to conflict.and,Tourists in the body,Scenic area have the responsibility to protect the personal safety of the tourists.ask,When the assailant to tourists lun knife/Lun boxing when,The tourists to security embody in?

  因此,不管是谁在行凶,景区管理者都难辞其咎。遗憾的是,对于这样一起影响恶劣的伤人事件,目前只有当地公安部门介入调查,最终调查结果能否服众还是一个大大的问号。笔者以为,对于这起罕见的旅游恶性伤人事件,国家旅游等主管部门也应该介入调查。一方面,国家相关部门介入能让调查更为公正;另一方面,旅游行业形象需要有关部门维护。

therefore,No matter who in the loose,The managers are corrupting vibrant traditions.It is a pity that,For such influence with bad attack,At present, only the local public security department intervention survey,Finally the results of the survey can suit the or a big question mark.The author thought,For the rare tourism vicious attack,National tourism, and other competent departments should also get involved.On the one hand,The relevant state departments intervention can make survey more fair;On the other hand,Tourism industry image need relevant departments maintenance.

  发生在华山的数起伤人事件,不仅警示有关部门及时完善对景区的监管,比如,控制景区客流量,完善退票制度;而且也警示其他景区管理者,不能为了经济利益而不顾游客权益。景区发生的暴力,在伤害游客的同时,也狠狠打了景区一耳光。

Occurred in the huashan several attack,Not only warning the relevant departments to perfect the supervision of the scenic spot,For example,Control the passenger volume,Perfect refund system;And also warned other scenic area management,Not to economic interests and rights regardless of tourists.Scenic area of violence in,In the damage of tourists at the same time,Also beat up the scenic spot a box on the ear.



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