然而记者调查发现，由于机票代理行业自身存在漏洞，加之机票垂直搜索引擎对代理商监管不力，在这些机票垂直搜索引擎上购票，其实并不完全靠谱。

However reporter survey found,Ticket agent industry due to their own existence of loopholes,Together with the ticket vertical search engine to agent unregulated,In these tickets on the vertical search engine tickets,Actually not entirely on spectrum.

“我买的机票去哪了？” "I buy ticket go to which?"

　　北京的刘女士最近一直在为能不能要回她的机票退款发愁，她告诉记者，9月底她通过酷讯旅游网在机票代理商“京东机票网”订了一张10月7日从乌鲁木齐到北京的机票，支付完票款后很快收到了酷讯旅游网发来的短信，告知其已成功出票。

Beijing's liu has recently been for can return to her ticket refund worry,She told reporters,By the end of September her through the cool - travel network in the ticket agent"Jingdong ticket network"Booked a October 7, from urumqi to Beijing ticket,Pay the fare, soon after received the cool - travel network message from her,Told that their has been successfully drawn.

　　原本一次愉快的网上购票经历在10月7日突变，当刘女士来到机场办理登机手续时，却被告知她所购买的机票由于未付款而被挂起，需要重新购票方能办理登机。在多次尝试联系“京东机票网”无果的情况下，刘女士不得不另外购买机票辗转回京。

Originally a pleasant booked tickets online experience on October 7, mutation,When liu came to the airport check-in procedure,Only to be told what she buy ticket due to non-payment and is hung up,Need to purchase tickets can check-in.In attempts to contact"Jingdong ticket network"Under the condition of the fruit,Liu had to purchase another ticket toss back to Beijing.

　　“我头一天晚上还在网上选了座位，怎么第二天就告诉我机票未付款被挂起呢？”刘女士愤怒地说，“我买的机票去哪了？怎么被挂起了我都不知道？我付的钱怎么办？”

"I head a night is still on the net chose a seat,How the next day he told me that the ticket non-payment is hung up?"Liu said angrily,"I buy ticket go to which?How to be put up I don't know?I pay the money?"

　　和刘女士有着同样遭遇的还有一些其他旅客，他们都是近期通过酷讯旅游网提供的“京东机票网”购买机票，登机时却被告知机票被挂起或者已退票。在这些旅客自发建立的QQ群中，记者发现受害者已达200多人，涉及总票款近40万元。

And madam liu has same situation and some other passengers,They are all recent through the cool - travel network is provided"Jingdong ticket network"Purchase tickets,Boarding but was told that the ticket is hung up or refunded.In these passenger spontaneous established in the QQ group,Reporter found that the victim has amounted to more than 200 people,Involved in total fare nearly 400000 yuan.

　　对此，酷讯旅游网给出解释是，“京东机票网”涉嫌违规操作和欺诈，在成功帮助旅客出票后，又将已出的票向航空公司发起恶意退票。

this,Cool - travel network explanation is given,"Jingdong ticket network"Suspected of illegal operation and fraud,In a successful help passengers after date,And will have a ticket to airlines launched malicious refund.

　　目前，经营“京东机票网”的北京千川隆福航空服务有限公司相关负责人已联系不上，受害旅客正自发组织起来向提供“京东机票网”链接的酷讯旅游网维权，要求赔偿因此事造成的所有费用。

At present,business"Jingdong ticket network"Beijing thousands of sichuan LongFu aviation service co., LTD., the relevant person in charge of already can not contact,Suffer passengers are spontaneously organized to provide"Jingdong ticket network"Link cool - travel network rights,Claim so caused by things all the expenses.

机票代理行业存漏洞机票垂直搜索引擎监管不力 The ticket agent industry save loophole ticket vertical search engine lack of supervision

　　记者调查发现，整个事件的经过大致是：受害旅客通过酷讯旅游网向“京东机票网”提交购票信息，并支付票款。该代理商收到票款后，凭旅客的购票信息向航空公司或者大型机票代理商订购机票。出票后，该代理商以短信的形式将电子票号告知旅客。然而此时该代理商并没有将票款支付给出票方，直到旅客出行当天都没收到票款，出票方只能将机票挂起，从而导致旅客无法登机。

Reporter survey found,The whole course of events is roughly:Suffer passengers through the cool - to travel network"Jingdong ticket network"Tickets submitted information,And pay the fare.The agent received after the fare,By the passenger's ticket information to the airlines or large ticket agent in order ticket.After date,The agent in the form of text messages to inform passengers of electronic exchange.At this time, however, the agent shall not pay fare ticket party is given,Until the day passenger travel't fare,Drawn party can only ticket will hang up,Leading to passenger can't boarding.

　　此外，还有部分旅客可能遭遇了“京东机票网”的恶意退票。在旅客临出行前，该代理商在未经旅客同意的情况下擅自向出票方提出退票，收到退款后并没有退还旅客，而是卷款走人。

In addition,And part of the passenger may be encountered"Jingdong ticket network"Malicious refund.In the passenger travel in the former,The agent without the consent of the passenger ticket to the party put forward without refund,Receive a refund and no refund after passengers,But volume of leave.

　　上海协力律师事务所高级合伙人，曾成功代理上海电子机票恶意退票第一案的游闽键律师表示，本次事件再次暴露了国内机票代理行业网上订票流程存在的漏洞。

Shanghai law firm together senior partner,Has successfully agent Shanghai electronic ticket malicious refund the first case of fujian key swim lawyer says,This incident once again exposed the domestic air ticket agency industry tickets online flow exist loophole.

　　“不法机票代理商在退票时并不通知消费者，由于是电子客票，消费者通常登机时才会发现被骗，为时已晚。而航空公司方面，出于不同的原因，不像铁路需要审查退票旅客身份证原件，也存在一定的过失。”游闽键告诉记者。

"Illegal ticket agent in the cancellation does not notify consumers,Owing to being that the electronic ticket,Consumers usually when boarding can find swindled,Too late.And aviation company,For a different reason,Unlike railway need to review refund passenger id original,There are also some negligence."Swim fujian key told reporters.

　　记者从携程旅行网客服还了解到，大型机票代理商为吸引客户，会给老客户、大客户提供一定的优惠，甚至有时在无需信用卡担保的情况下先出票，然后在客户取票时再收取票款。没有担保的压力，无疑也给不法机票代理商实施“两头骗”大开方便之门。

Reporters from ctrip customer service also know that,Large ticket agent to attract customers,Will give customers/Big customers to provide a favorable,Even sometimes in no credit card security under the condition of the first out tickets,Then in the customer take votes to receive fare.No guarantee of pressure,Will no doubt to illegal ticket agent in implementation"Two head cheat"The door wide open.

　　除了上述机票代理行业自身存在的漏洞外，机票垂直搜索引擎对代理商的审核和监管也存在一定的问题。

In addition to the above ticket agency industry own existence of holes outside,The ticket agent for the vertical search engine to audit and supervision also exists some problems.

　　刘女士告诉记者，她事后在百度、新浪微博上搜索发现，这家机票代理商此前也曾发生过多起类似的侵权事件。“这家代理商可谓是劣迹斑斑。”刘女士说，“那为什么声称"机票100%保障"的酷讯旅游网还要继续和他们合作呢？并且还在其代理商介绍页面将他们评为五星？”

Liu told reporters,She later in baidu/Sina micro blog search found,The ticket agent also had happened too much on similar violations."The agent it may be said is stained."Liu said,"That why says"Ticket 100% guarantee"Cool - travel network will continue to cooperate with them??And also in its agential introduction page will they named five-star?"

多举措保障网上购票安全 Many measures guarantee booked tickets online safety

　　针对类似的机票代理商欺诈案件，专家认为，固然要追究“京东机票网”这样的非法机票代理商的刑事责任，更应该从根本上杜绝此类案件的再次发生。

According to the similar ticket agent in fraud case,Experts say,Is shall be investigated for"Jingdong ticket network"Such illegal ticket agent in the criminal responsibility,I should be more fundamentally eliminate such case happen again.

　　首先，有关部门应加强对机票代理商的监管，统一管理标准，提高准入门槛，设置监管机构。北京航空法学研究会常务副会长张起淮表示，国内机票代理商的准入门槛很低，市场混乱，二级、三级代理商众多，有些甚至没有固定的工作场所。加之行业整体监管不力，处罚较轻，使得不法代理商敢于铤而走险。

First of all,Relevant departments should strengthen the supervision of the ticket agent,Unified management standard,Improve access threshold,Set regulators.Beijing aviation law research association executive vice President lawyer zhang qi huai said,Domestic ticket agent in the admittance threshold is very low,Market chaos,Level 2/Level 3 agent many,Some even have no fixed place of work.Together with the whole industry insufficient supervision,Lighter punishment,Make illegal agent dares to rush in where angels fear to tread.

　　游闽键表示，目前各种机票代理商都是由各个航空公司自己委托，并不存在统一的管理标准或准入门槛，而且也没有常设机构对其进行监管。

Swim fujian key said,At present various ticket agent are by each airline entrusted himself,Does not have unified management standards or admittance threshold,And there is no standing body carry on the supervision.

　　同时，航空公司、机票代理商、机票垂直搜索引擎应共同努力，完善网上订票流程，尽可能降低风险。游闽键建议，航空公司可以在退票时以短信的形式告知旅客，机票垂直搜索引擎可以先行保管消费者的购票款，类似淘宝网支付模式，待消费者完成旅行后，再将票款支付给代理商。此外，机票垂直搜索引擎还应该加强对代理商的审核，尽可能与比较正规的代理商合作。

At the same time,airlines/Ticket agent/Ticket vertical search engines should work together,Perfect tickets online process,As far as possible to reduce risk.Swim fujian key Suggestions,Airlines can be refunded in the form of text messages inform passengers,Ticket vertical search engines can keep ahead of consumer 购票款,Similar taobao payment mode,For consumer complete journey,Then will fare paid to agent.In addition,Ticket vertical search engines should also strengthen the audit agency,As far as possible and comparing formal agent cooperation.

　　另外，消费者在网上购买机票时，也应该加强自我保护意识。张起淮建议消费者通过航空公司或者正规的机票代理商购票，选择比较合适的价格，不要盲目相信所谓的低价，不可轻信任何直接汇款至个人账户的要求，保留交易记录、索取售货凭证等，一旦发现问题及时报警。

In addition,Consumers buy on the net the flight ticket,Should also strengthen the ego to protect consciousness.Lawyer zhang qi huai suggest that consumers through the airlines or normal ticket agent in negotiating,Choose more appropriate price,Don't blindly believe in the so-called low price,Do not take any direct remittance to the requirements of individual account,Keep transaction records/For sales documents, etc,Once found that the problem timely alarm.