同1张公务舱机票却卖了2个人？1个身份证件是否能买2张机票？日前，微博名人罗永浩微博记录了与亲友27日从普吉岛搭乘国航班机回国，因机票问题与航空公司发生的纠纷。10月30日夜间，航空公司通过客服官方微博对此事作出正式回应称，因客服人员较少接触单名旅客多占座的业务，导致误操作。【进入专题查看更多观点】

With 1 piece of business class tickets are sold two people?An identity document if I can buy 2 ticket?a,Micro bo celebrity LuoYongHao micro bo record with friends and relatives 27 from phuket on Air China flight home,Because of the problems and airline ticket disputes occurred.October 30, night,Airlines through the customer service official micro bo to this matter to make official response to the said,Because of the personnel of the service less contact monomial more passengers of a business,Cause maloperation.[Into the special view more ideas]

四个人买了五张机票 Four people bought five ticket

　　罗永浩在微博称，原本为母亲预订的是经济舱机票，但根据航空公司规定无法升舱，考虑到老人的身体原因，罗永浩为母亲重新购买了一张公务舱机票。行前其同事曾打电话向国航客服人员确认：“4个人登机时只能打4张登机牌，但国航可以通过电话将5张票的座位提前预留，所以4个人登机后占5个座位没有任何问题。”

LuoYongHao in micro bo said,Originally for mother make a reservation for economy class ticket,But according to aviation company rules cannot rise tank,Considering to the old man's body reason,LuoYongHao for mother to buy a business class tickets.Prior to their colleagues has call the Air China customer service staff confirmed:"Four people when they board can only play four boarding pass,But Air China can through the telephone will be 5 tickets seat reserved in advance,So four after boarding of five seats don't have any problems."

　　一行人来到机场后，由登机柜台工作人员办理了4张经济舱登机牌。登机之后，客舱服务员却表示，如果没有公务舱的登机牌就不能坐公务舱的位置，并且原订座位已经被售给其他客人。因此，罗永浩与客舱乘务长发生争执。

A group of people came to the airport,By the boarding counter staff dealt with four economy class boarding pass.After boarding,Cabin attendant has said,If there is no business class boarding pass can't sit a business class position,And the original ticket reservation bit has been sold to other guests.therefore,LuoYongHao and cabin ChengWuChang dispute.

　　虽然机组最后确认了罗永浩母亲的购票信息，并安排至公务舱另一座位，但罗永浩表示，国航存在管理混乱等问题。

Although unit finally confirmed LuoYongHao mother's negotiating information,And arrange to business class another seat,But LuoYongHao said,Air China exist problems such as management confusion.

国航称客服误操作 Air China said customer service misoperation

　　罗永浩的微博投诉引发网友的大量转发。10月30日23时27分，国航客户服务官方微博“国航小秘书”对该事件作出正式回应。

LuoYongHao micro bo complaints caused a large number of netizens forward.October 30, when 23 27 points,Air China customer service official micro bo"Air China small secretary"In the event a formal response.

　　国航表示，按照民航通用操作规则，一名旅客占用2个以上座位，需同时满足同一舱位、同一订座记录、同一旅客姓名的3个条件，方可操作成功。因该业务较少见，客服人员较少接触该项业务，因此在未能充分了解业务要求的情况下，进行了相关操作，并误认为操作成功，致使普吉岛机场的离港系统未能识别出同一旅客订了2个不同舱位的客票，进而造成旅客未能办理公务舱的值机手续。

Air China said,According to the civil aviation universal operation rules,A passenger occupancy two or more seats,At the same time to satisfy the same space/The same ticket reservation record/The same passenger name three conditions,Can operation success.Because the business is rare,The personnel of the service less contact the business,So in failed to fully understand the business requirements of the situation,The related operation,And mistaken for operation success,The island of phuket airport departure system failed to identify the same passenger booked two different class ticket,And then cause the failure of the passenger to deal with the business class check-in formalities.

　　昨天，记者拨打国航、南航等航空公司客服电话，客服人员均确认，同一旅客购买同一架次航班的机票数量不受限制，包括可同时购买经济舱和公务舱机票。昨天，国航相关人士进一步解释说，需要提醒旅客的是，即使购买了多张机票，但一名旅客名下只能打印一张登机牌，也就是说，公务舱登机牌不能在经济舱区乘坐，反之亦然；而对于同一舱位，比如同为公务舱或者同为经济舱的多张机票，登机牌显示将为连号座位。

yesterday,Reporters call Air China/China southern airlines customer service telephone etc,The personnel of the service have been confirmed,The same passengers to buy the same scheduled flights ticket unlimited number,At the same time including purchase economy class and business class tickets.yesterday,Air China relevant personage further explained,Need to remind passengers is,Even buy the ticket,But a passenger name can print a boarding pass,That is,Business class boarding pass not in economy class area take,And vice versa;For the same space,For example as business class or economy with the ticket,Boarding will display for even number seats.

航空服务仍需提升 Aviation services still need to improve

　　国航该人士表示，罗永浩购买的公务舱座位其实并未另作销售，而是由于旅客没有打印公务舱登机牌，导致座位号未锁定，被其他旅客乘坐，而罗永浩母亲的座位依然保留。

Air China this personage says,LuoYongHao purchase business class seats hadn't other sales,But because the passengers haven't print business class boarding pass,Lead to seat number not to lock,By other passengers are,And LuoYongHao mother seat still reserve.

　　不过对于国航的回应，罗永浩昨日微博回应称缺乏诚意，“只能凑合接受”。

But for Air China response,LuoYongHao yesterday micro bo responded that the lack of sincerity,"Can only manage to accept".

　　罗永浩与国航的这场口水仗也引发了业内对民航服务改进的建议。民航资源网专家表示，各航空公司针对打折机票是否能够升舱有不同规定，但如果航空公司在旅客愿意付更多费用，享受更好服务的时候，应该给予旅客升舱。此外，如果地服人员在旅客打印登机牌的时候，发现一名旅客有两个订座记录，应该及时提醒旅客，帮助旅客真正乘坐到自己想要的座位。

LuoYongHao and Air China the saliva battle also led to the industry of civil aviation service improvement suggestion.Civil aviation resources network experts say,Airlines discount tickets to whether can rise tank have different provisions,But if airlines in people are willing to pay more expenses,Enjoy better service,Passengers should give up tank.In addition,If the ground crew in passenger print boarding pass time,Find a passengers have two ticket reservation record,Should timely remind passengers,Help passenger really take to you want to seat.