新华网北京1月29日电（记者齐中熙、樊曦）南京到武汉高铁车票在提前20天预订无票的情况下，网上近两天又冒出大量余票；某趟高铁商务座车厢只有三名乘客……在春运日渐紧张情况下，媒体报道的部分线路、个别舱位的高铁“空舱”现象值得关注。说明在高铁日益发达、便捷的同时，在乘运组织、服务理念等软件方面更待同步升级。

Xinhuanet Beijing on January 29 (Reuters)(Reporter JiZhongXi/FanXi)Nanjing to wuhan high iron ticket reservation in advance and day under the condition of no ticket,Nearly two days and online from more than a lot of votes;A trip to high iron business a car only three passengers……In the increasingly tense situation during the Spring Festival,Media coverage of the part of the line/Individual space high iron"Empty tank"Phenomenon is worth to pay close attention to.That high in iron is developed/Convenient at the same time,In passenger transport organization/Service concept and more software for synchronous upgrade.

　　对于这些让人诧异的“空舱”现象，铁路方面给出了诸如“席位复用”、“退票回库”等说法。铁路方面的解释或许有其道理，但掩盖不了公众的种种质疑：很多旅客认为，为什么不能把售票组织得更合理，让旅客不要耗费这么多精力？为什么春运期间不能把商务舱改成二等座，让更多旅客有机会乘坐？作为带有公益性质的大众化交通工具，旅客的这些呼声铁路都应重视。凡是旅客感到为难的，铁路就要思改进。

For these people are surprised"Empty tank"phenomenon,Railway aspects such as are given"Seat reuse"/"Returned back to the library"Such statements.Railroads explanation may have its truth,But can not cover up the public all sorts of questions:A lot of passengers that,Why can't the ticket organization more reasonable,Let passengers don't spend so much energy?Why can't the Spring Festival period the business class into a second class seat,Let more passenger have the opportunity to take?As a public welfare qualitative popular traffic tools,Passengers should pay attention to all these voice railway.All the passengers feel embarrassed,Railway will think improvement.

　　铁路飞速发展，高铁渐成趋势。在我国9万多公里铁路线中，高铁线路超过9300公里，占1／10。在所有发送旅客中，高铁占到约1／3。今年春运，高铁旅客预计超过40%，每天约200万人乘高铁出行。即使如此，今年春运期间一些热门线路高铁车票仍“一票难求”。特别是很多高铁在商务座、一等座仍有余票的情况下，二等座早已售光。

Railway rapid development,GaoTieJian into trend.In China more than 90000 kilometers of railway line,High iron line more than 9300 kilometers,1/10.In all send passengers,GaoTieZhan to about one-third.Spring Festival this year,High iron passenger is expected to more than 40%,About 2 million people every day by high speed rail travel.Even so,The Spring Festival period this year some hot line high iron ticket still"One ticket is hard to find".Especially a lot of high iron in business base/First a still more under the condition of the ticket,Second class seat already sell out.

　　春运40天是个“特殊”时期，努力让更多旅客顺利回家才是头等大事。铁路以往在假日紧张时段，也有停短保长、将动车软卧改成硬座出售等惠及更多旅客的成功做法。如果能响应广大旅客呼声，在春运期间把商务舱换成二等车厢，同时把售票组织得更科学，旅客感受到的将是更加人性化的高铁。

Forty days is a Spring Festival"special"period,Trying to make more passengers get home is of top priority.Railway in the past tense in the holiday period,Also have stopped short BaoChang/Will move into a soft berth car such as a sale to passengers more successful practices.If you can response the passenger voice,During the Spring Festival in the business class for private car,But at the same time, the ticket organization more scientific,Passengers feel will be more humanized high iron.

　　一边是“一票难求”的“热”，一边是高铁“空舱”的“冷”。冷热之间，碰撞出服务意识的不足，也预留出仍待改进的空间。

Side is"One ticket is hard to find"of"heat",Side is high iron"Empty tank"of"cold".Between cold and hot,Collision out the shortage of the service consciousness,Also set aside is still to be improved and space.