记者 罗传达

Reporter luo convey

　　本报讯 除夕的日子，一天一天临近，还没买到火车票的可以随时上网等退票。

Report from our correspondent the day of the New Year's eve,One day a day is near,Haven't buy train ticket can surf the Internet at any time and refund.

　　昨天，铁道部12306客户服务网站发布了一则：目前通过电话订票的旅客有40%左右未能按时取票，超过规定的取票时间后，这些车票将重新返回售票系统发售，旅客可于每日14点左右和0点以后进行查询。

yesterday,The ministry of railways 12306 customer service website issued a:At present through the telephone booking passengers have 40% fail to collect the tickets on time,Exceed the prescribed time collect the tickets,These tickets will be sold to return ticket system,Passengers in daily 14 o 'clock and zero check later.

　　目前旅客退票量大，如仅北京西站最多时日退票近4万张。旅客退票后，票额将实时返回系统并随机投入发售，旅客可通过12306网站、电话订票、人工窗口等查询和购买。

At present the passenger large amount of refund,If only Beijing west railway station at most time refund nearly 40000 copies.Passengers after the cancellation,The real-time face return system and random into selling,Passengers can through the 12306 web site/Telephone booking/Artificial window of the query and purchase.

　　昨晚问了杭州站，昨天一天退票有6800张，数量也是比较大的。

Last night, asked the hangzhou station,Yesterday a day refund have 6800 tickets,Quantity is larger.

　　有人担心打电话异地订票，来不及取。其实，你在杭州打电话订的票，不管订的是哪里始发的，都可以在杭州取票。

There are fears that the call different booking,Too late to take.In fact,Your phone to book tickets in hangzhou,No matter where is a initial,Can collect the tickets in hangzhou.

　　因为从今年元旦开始，铁道部有了新规定，凡通过电话预订车票的旅客，可凭订票时乘车人有效身份证件，到全国任一车站窗口或代售点换取已订车票。

Because this year New Year's day from the start,The ministry of railways has the new regulations,All through the telephone booking ticket passenger,When the booking rider valid identity certificate,To the window or any station for DaiShouDian booked ticket.

　　同时，电话订票取票时间也相应延长了12个小时，即：当天12:00前已订车票于第二天12:00前取有效；当天12：00后已订车票于第二天24:00前取有效。

At the same time,Telephone booking ticket time also extended accordingly for 12 hours,namely:The day before the wanted booked ticket in the second day before wanted to take effective;Day 12:Since, book the ticket in the second day before 24:00 take effective.

　　铁路部门还开始在电话订票系统中增设黑名单。如果经常打电话订票成功后而不取票，会被列入黑名单，三天之内不能再电话订购火车票。

The railway departments also began to telephone booking system add blacklist.If often call booking after the success and not collect the tickets,Will be blacklisted,Three days can't telephone order train ticket.

　　至于几次“跑单”会上黑名单，目前还没有具体规定。如果仅是一两次不去取票或不是恶意扰乱订票系统，应该不会影响继续电话订票的机会。

As for several times"Run single"List at,There is no specific provision.If only one or two times not to collect the tickets or not malicious disturb the booking system,Should not influence continue telephone booking opportunities.

　　另外，提醒大家：根据网络、电话20天的预售期，今天可买到正月初九（2月18日）的火车票，仍旧处于春运返程票售票高峰。

In addition,Remind everybody:According to the network/Telephone twenty days of pre-sale period,Today can buy the 9th lunar month(2 months and days)Train ticket,Still in the Spring Festival transportation return ticket peak.

　　但有两点特别提醒大家——

But there are two special remind everyone --

　　1.2013年1月1日起，买火车票，进火车站，一代身份证都不能再使用。

1.2013 1 January,Buy train ticket,Into the station,A generation id card can be used.

　　如果你二代证还未办理，可凭一代身份证，到城站火车站南售票大厅制证窗口办理临时身份证明。

If you are the second generation card also did not deal with,But by a generation id card,To the city railway station south ticket hall accreditation window to deal with temporary identification.

　　2.如果火车票丢失，可在停止检票时间前20分钟到车站售票窗口办理挂失补办手续。

2. If the train ticket lost,Can stop the time ago twenty minutes to get to the station ticket window through the procedure for report the loss of STH.

　　办理时，要提供买票时所使用的有效身份证件原件、原车票乘车日期和购票地车站名称等，经车站确认无误后，须按原车票车次、席位、票价重新购买一张新车票。也就是说，你还是能上车，还是原来的位置，但是多付了一次钱。

When dealing with,To provide the tickets used by the original valid identity certificate/The original ticket ride date and tickets to the station name, etc,When confirmed by the station,Must according to the original ticket on the train/seats/Ticket price to buy a new ticket.that,You can still get on the car,Or the original position,But pay a money.